• Content Manager

    ID
    2018-6521
    Job Locations
    US-CA-San Francisco
    Category
    Marketing
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


     


    The Enterprise Collaboration team manages First Republic's social intranet. The platform, named Collaborate, is an ecosystem of applications intended to facilitate company-wide communication, drive colleague collaboration and support day-to-day business operations.


    We are looking for a Content Manager who will be responsible for ensuring that the content residing on the social intranet is well-structured, easy to find and of the highest quality and accuracy. This individual will work alongside the site’s content producers to determine the type, quality and quantity of content needed to achieve their communication goals. Additionally, this role will source key insights and intelligence from the business units to drive new requirements for future product releases. Lastly, the content manager will be responsible for monitoring and reporting website traffic to understand platform adoption, user behavior trends and content performance. Key performance indicators will be reported back to executive stakeholders.  

    Responsibilities



    • Meet with business unit content owners to determine the type, quality and quantity of content needed for the website. Craft content strategy that meets both communication objectives of the business unit while maintaining consistency with the website design language and broader brand standards.  



    • Produce site content in coordination with the business units and execute training efforts to ensure content owners can manage independently. Will be required to write and edit web copy; source, commission and edit images; and update HTML, CSS and JavaScript.



    • Conduct content audits to identify gaps and redundancies in the site content.



    • Manage the content life-cycle from creation to archival in coordination with content owners.



    • Monitor the social intranet's site statistics to understand adoption, user behavior trends and content performance. Will be expected to provide reporting to executive stakeholders.



    • Participate in the release process which includes functional and regression testing.



    • Perform duties & responsibilities specific to department functions & activities.



    • Performs other duties & responsibilities as required or assigned by supervisor.



    • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.



    Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


     

    Qualifications

    Key Skills, Knowledge and Abilities:



    • Knowledge of content management systems, enterprise social network and other collaboration technologies.

    • Skilled in content strategy with strong writing skills.

    • Front end web development skills (e.g. HTML/CSS/JavaScript) required.

    • Knowledge of web design disciplines and industry trends.

    • Must have excellent communication skills and be able to lead effective meetings and provide presentations when needed. Formal public speaking/communication training preferred.

    • Must be proficient using word processor (e.g. Word), spreadsheet (e.g. Excel, Google Sheets, Smartsheet), presentation (e.g. Power-Point, Prezi, Keynote) and project management software (MS Project, Smartsheets, Jira).

    • Analytical thinker with data analysis skills and proficiency in using web analytics and data visualization software (e.g. Google/Adobe analytics, Splunk, Tableau, Power BI).

    • Must be knowledgeable of design software (e.g. InVision, Photoshop, Illustrator, Sketch).

    • Ability to work under pressure in high stress situations with a calm demeanor

    • Must be willing to work evenings and weekends in support of product releases and communication campaigns. 

    • Team player

    • Provides extraordinary service

    • Furthers the First Republic Bank culture and values


    Mental/Physical Requirements:



    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.

    • Vision must be sufficient to read data reports, manuals and computer screens.

    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.

    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.

    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.

    • Must be able to travel as position requires.

    • May be required to lift 25-50lbs.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed