First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Enterprise Collaboration team manages First Republic's social intranet. The platform, named Collaborate, is an ecosystem of applications intended to facilitate company-wide communication, drive colleague collaboration and support day-to-day business operations.
We are looking for a Content Manager who will be responsible for ensuring that the content residing on the social intranet is well-structured, easy to find and of the highest quality and accuracy. This individual will work alongside the site’s content producers to determine the type, quality and quantity of content needed to achieve their communication goals. Additionally, this role will source key insights and intelligence from the business units to drive new requirements for future product releases. Lastly, the content manager will be responsible for monitoring and reporting website traffic to understand platform adoption, user behavior trends and content performance. Key performance indicators will be reported back to executive stakeholders.
Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Key Skills, Knowledge and Abilities: