• Client Systems Engineer

    ID
    2018-6523
    Job Locations
    US-NY-New York
    Category
    Information Services
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

     

    The Client Systems Engineer position in the Workplace Technology department is responsible for bringing forth technologies and management of client systems in the desktop environment. This responsibility also includes packaging, testing, and deployment of desktop and network software applications and patches. This includes defining systems and end- user requirements, formulating work plans for successful rollouts, and executing these work plans. As a Client Systems Engineer, this staff position is also responsible for documenting support requirements and training the other team members. At the direction of management, this staff position will provide assistance in developing project plans, and working with end-users in the implementation and deployment of assigned projects.

    Responsibilities

    • Design, analyze, evaluate, and implement end-user computing solutions that may be multi-faceted and complex in nature
    • Handle Client Systems Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements
    • Operate as the Subject Matter Expert (SME) for dedicated projects
    • Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
    • Participate in cross-functional projects in support of end-user productivity and end-user computing security
    • Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity
    • Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary
    • Participate in standardization efforts to ensure Client Systems Engineering can take advantage of repeatable processes to support the environment
    • Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates
    • Participate in knowledge transfer with members within the team to elevate Client Systems Engineering skillset and with support teams for cross-functional training on projects
    • Work on continued improvement and automation opportunities on Client Systems Engineers internal processes
    • Update any solution designs, technical documents, and diagrams of Client Systems Engineers systems for assigned projects
    • Follow and enforce all hardware and software standards for endpoints
    • Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations
    • Handle vendor engagements
    • Other duties as directed by Management

    Qualifications

    • Min 5 years’ experience as a Client Systems Engineer with deep troubleshooting skills
    • Expertise/Certification in Windows OS administration and configuration management
    • Min 5 years’ experience With Microsoft SCCM
    • Requires automation and scripting experience; PowerShell experience is preferred or similar
    • Min 2 years’ experience with scripting languages
    • 10+ years’ hands-on IT Engineering experience in areas of hardware and software
    • Knowledge of Security platforms highly desired
    • Excellent problem-solving and superior customer service skills required
    • Experience and knowledge of networking systems and concepts required
    • Understanding of ITIL Foundation a plus
    • Ability to work both independently and within a team environment, being self-managed required
    • Excellent oral, written, interpersonal skills required
    • Experience with Change Control Process required
    • Experience with process and procedure documentation required
    • Stays in touch with technology changes and our endpoint/end-user environment

     

    Mental/Physical Requirements:

    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.

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