• Senior Operations Associate, Client Administration Team

    ID
    2018-6580
    Job Locations
    US-NY-New York
    Category
    Wealth Management
  • Overview

    First Republic Private Wealth Management delivers customized wealth management advice and solutions to a wide range of clients, including individuals, families, foundations, and organizations. Our mission is to listen and understand the needs of our clients, provide diverse "best of breed" alternatives, and deliver an unparalleled level of service. The Client Administration Operations team provides middle-office support to help investment professionals and clients meet their financial goals.

     

    The Senior Operations Associate is responsible for the integration of new investment teams and the onboarding of new clients. This responsibility includes but is not limited to approving new account opening and maintenance, asset movements (disbursements), and internal client service.

     

    Additional information:

     

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

     

    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

    Responsibilities

    Facilitate the client onboarding process for all new Investment Professionals. This involves:

    • Reviewing new account opening documentation
    • Ensuring that KYC standards are met
    • Tracking exception approvals and one-off requests

     

    Approve account maintenance requests such as signer updates, trust conversions, POA additions, beneficiary updates, and other various maintenance requests.

     

    Answering client service help lines, answering routine questions and escalating issues to management, when appropriate.

     

    Ensuring compliance with both internal and regulatory policy and procedures.

     

    Performs other duties and responsibilities as required or assigned by supervisor which may include special projects.

     

    Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience.

     

     

    DISCLAIMER- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

    Qualifications

    KEY SKILLS, KNOWLEDGE AND ABILITIES:

     

    • 3-5+ years of related experience; BS/BA degree or equivalent experience preferred
    • Series 7 and 9/10 or 24 licenses are required
    • New accounts or client onboarding experience, a plus
    • Exceptional interpersonal skills to interface with clients, prospects, custodians and colleagues
    • Use of considerable tact and discretion when dealing with client or sensitive data
    • Ability to work independently under minimal supervision
    • Excellent organizational, communication (both verbal and written)
    • Exceptional problem solving proficiency
    • Ability and desire to work in a fast paced oriented environment
    • Proven ability to handle pressure, multi-task and prioritize work at all times
    • Excellent attention to detail and high degree of accuracy and consistency
    • Experience with NetX, a plus

     

     MENTAL/PHYSICAL REQUIREMENTS:

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel as position requires

     

     

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