• Client Service Associate

    Job Locations
    US-CA-Walnut Creek
    Customer Service/Support
  • Overview

    The primary function of the Client Service Associate (CSA) admin is to provide a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across Registered Investment (RIA), Broker-Dealer and Trust or team of same and to be the first point of contact for clients or prospects.


    Additional information:


    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


    • Heavy administrative work: assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
    • Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
    • Acting as the liaison between the investment professional/client and the PWM middle office functions/operations (i.e., client services, trading, portfolio management, billing and fee support, performance, and trust).
    • Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
    • Client interaction: participate in client meetings, manage communication through telephone and email, prepare presentations for clients, transaction processing and product/marketing support.

    Additional responsibilities may include

    • Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian and in CRM system. As necessary, utilize custodial websites, CRM client database and APX portfolio management system.  Produce reports upon request.
    • Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team).  Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up.
    • Responsibilities include the following:  1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training,  4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.


    • At least 2-3 years of administrative experience; BS/BA degree or equivalent experience preferred
    • Exceptional interpersonal skills to interface with clients, prospects, custodians and colleagues
    • Use of considerable tact and discretion when dealing with client or sensitive data
    • Ability to work independently under minimal supervision
    • Excellent organizational and interpersonal skills
    • Ability to work in a fast-paced, sales-oriented environment; proven ability to handle pressure, multi-task and prioritize work
    • Excellent attention to detail and high degree of accuracy and consistency
    • Knowledge of Bloomberg, APX or custody system a plus
    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.


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