First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
First Republic Bank is looking for a disciplined Operations Manager to lead the NOC (Network Operations Center) Site Reliability Engineering team in troubleshooting and owning the site reliability for the growing organization. This leader will have an SRE mindset and a set of engineering approaches focused on optimizing existing systems, building infrastructure, and eliminating work through automation. This leader is highly responsive, intellectually curious, and thrives on massively distributed, fault tolerant systems. The ideal candidate has a proven ability to lead a team that ensures internally critical and externally visible systems have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.
The Operations Manager should not only have the technical chops to roll up their sleeves and provide technical leadership to major projects, but also empower and develop the team to do the same. They will advocate and act as a subject matter expert for First Republic Banks infrastructure within their Information Services area using communication to manage a variety of initiatives. The Operations Manager sustains the confidentiality, integrity and availability of the Bank’s technology platform by leading the teams responsible for infrastructure operation, maintenance, troubleshooting and refresh. This includes, but is not limited to, cloud (AWS), hardware (server, storage and network fabric), software (operating systems, applications, utilities and patches), backups, restores, file transfers and fulfillment of disaster recovery plans.