• Quality Assurance Specialist

    ID
    2018-6654
    Job Locations
    US-FL-Palm Beach
    Category
    Banking
  • Overview

    The QA Specialist position is responsible for all first-level review of new accounts and account changes which involves reviewing documentation, all applicable Bank systems and KYC to ensure all accounts are in line with policy and Bank procedures.  Additional responsibilities include properly maintaining findings within QA Documentation Databases and Logs for assigned accounts; answering questions raised by Preferred Bankers regarding Deposit Procedures; any administrative duties such as the filing, storage and imaging of documents; pull and review reports and manage research queries for Managers. Lastly, a Specialist should have an advanced understanding of both deposit documentation requirements and business entity setups in addition to basic knowledge of more complex account/entity structures.

    Responsibilities

    • Review new accounts as well as change requests as assigned by QA Assistant Manager and update the QA Documentation database with exceptions as applicable. Properly communicate outstanding KYC issues with Preferred Bankers.

    • Review new accounts as well as change requests as assigned by QA Assistant Manager and update the QA Documentation database with exceptions as applicable. Properly communicate outstanding KYC issues with Preferred Bankers.

    • Review and clear pending exceptions in a timely manner. Work with Assistant Manager, when necessary, to resolve any outstanding items.

    • Familiarize and review all policy and procedure (P&Ps) updates on Bank policy, internal QA procedures on the team SharePoint site, and BSA/AML KYC policies on Bank intranet as frequently as necessary in order to proactively identify opportunities to improve the quality of reviews.

    • Assist with research on various reports and projects as needed.

    • Perform duties & responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by Management.

    • Cross-train with Preferred Bankers and Client Services staff to have a well-rounded understanding of the bank’s deposit products and related transactions to provide back-up assistance as needed, including having a clear grasp of BSA/AML/KYC policies and procedures.

    • Provide oversight to ensure compliance with BGB and regulatory requirements on
      (a) Deposit Documentation (New Accounts, Supersedes, Multivesting, and Miscellaneous)
      (b) Regulatory Documentation (KYC, disclosures, review)
      (c) Ensure documents imaged are uploaded with quality
      (d) Identify any rejects/issues with Imaging/FP and escalate to QA Supervisor
      (e) Other tasks related to account documentation as assigned to support the team.

    • Additional responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

    • Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

    Qualifications

    The successful candidate will be someone who can demonstrate the ability to coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner. A bachelor's degree in addition to at least 2-4 years’ experience in banking or an equivalent industry is preferred. Complete knowledge of banking platforms used by the bank – OSI/Total Plus, Flightpath, OnBase, Ephesoft Scanning, Outlook, Adobe Acrobat, MS Office, etc.

     

    In addtion, we are looking for someone who can demonstrate critical thinking, will be a team player, and provide extraordinary client service, all while furthering First Republic Bank culture and values.

     

    Physical Requirements:

    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.

    • Vision must be sufficient to read data reports, manuals and computer screens.

    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.

    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.

    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.

    • Must be able to travel as position requires.

    • May be required to lift 25-50lbs.

       

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