• Training Manager

    ID
    2018-6699
    Job Locations
    US-CA-San Francisco
    Category
    Deposit Services
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    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

     

    Incredible teams doing exceptional work, every day

    The Customer Service team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients.

     

    See service from a higher perspective.

    As Deposit Services Training Manager, you’ll support the Deposit Academy’s objectives and goals.  You will help build an environment of continuous learning that is consistent with First Republic’s objective of maintaining a knowledgeable and high-performing workforce.

     

    What you’ll do as Deposit Services Training Manager:

    • Take complete ownership of Deposit Academy, Tier 2 (your responsibilities could be expanded to include other tiers).
    • Develop the training curricula for all deposit employees.
    • Serve as training manager to support and coordinate all Academy training initiatives for the Bank’s deposit employees.
    • Take responsibility for delivering key program goals and administrating the participant program, including tracking and monitoring participants’ progress. Establish and achieve the Academy best-in-class outcome.
    • Work with Human Resources to develop a certification program to accompany each training curriculum to ensure future success for all bankers and clients.
    • Keep up-to-date with all changes to deposit products and services and adapt the training programs accordingly to support the Bank’s goals.
    • Act as an intermediary between the Bank’s sales force, back office and other trainers to share banker feedback and identify enhancement opportunities.
    • Act as a change agent for improved Bank performance.
    • Collaborate with upper management to obtain information from all available sources to prepare the training curricula, programs and materials. This includes providing learning expertise; considering and offering alternative training design and delivery options; and supporting documentation, training, training assessment and recommendations.
    • Direct and guide designated training specialists, including other Bank-designated trainers or consultants, the Academy may need to use on occasion.

     

    You could be a great fit if you have:

    • Five years of experience planning and managing training and development departments that meet business needs
    • Experience and proficiency in training, development, evaluation, assessment and learning-transfer techniques
    • Extensive experience in developing and leading classroom courses, workshops, seminars and materials
    • Strong analytical skills
    • A client-centric mindset and the ability to understand and apply client-centric skills
    • The ability to translate complex or technical concepts into simple, user-friendly terms
    • The ability to be a team player
    • A commitment to provide extraordinary service and further the First Republic culture and values 

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient.
    • Must be able to communicate effectively via telephone and in person.
    • Must be able to travel as position requires.

     

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

     

    We want hardworking team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

     


    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.

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