First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Windows 10 Deployment Analyst I is primarily responsible for the efficient and accurate build and deployment of Windows 10 devices used at First Republic Bank. This role is part of the Windows 10 project team working closing with various other internal teams, such as End User Services and Workplace Technology (Desktop Support) teams. The Windows 10 Deployment Analyst focuses on the direct face-to-face interaction with the business and delivery of upgraded hardware configured for the specific individual for whom hardware is being upgraded.
This is a hands-on role, responsible for managing both incidents and service requests in an environment of constantly changing priorities maintaining a high level of accuracy and production.
The Windows 10 Deployment Analyst I is familiar with industry standard concepts, practices/procedures and maintains active awareness of I.S. department activity to make informed service decisions while in the field. Additionally, the Windows 10 Deployment Analyst I will make recommendations for improvements such as efficiency, customer satisfaction, and risk reduction based on internal client feedback and observation.
Duties are performed in accordance with established schedules and procedures and ensure proper completion of assigned tasks in a timely manner.