• Contingent: Windows 10 Deployment Analyst I

    Job Locations
    US-CA-San Francisco
    Information Services
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


    The Windows 10 Deployment Analyst I is primarily responsible for the efficient and accurate build and deployment of Windows 10 devices used at First Republic Bank. This role is part of the Windows 10 project team working closing with various other internal teams, such as End User Services and Workplace Technology (Desktop Support) teams. The Windows 10 Deployment Analyst focuses on the direct face-to-face interaction with the business and delivery of upgraded hardware configured for the specific individual for whom hardware is being upgraded.

    This is a hands-on role, responsible for managing both incidents and service requests in an environment of constantly changing priorities maintaining a high level of accuracy and production.

    The Windows 10 Deployment Analyst I is familiar with industry standard concepts, practices/procedures and maintains active awareness of I.S. department activity to make informed service decisions while in the field. Additionally, the Windows 10 Deployment Analyst I will make recommendations for improvements such as efficiency, customer satisfaction, and risk reduction based on internal client feedback and observation.

    Duties are performed in accordance with established schedules and procedures and ensure proper completion of assigned tasks in a timely manner.


    • Configuration and Deployment: Primary area of responsibility is effective hardware build and deployment. Will require working at remote sites and overtime.
    • Service Management: Responsible for accurate evaluation and decisive planning of hardware configuration and tracking (moves, adds, changes) as related to the Windows 10 deployment.
    • Communication: Provide prompt, clear and ongoing communication with internal clients, Windows 10 project team, and other Information Services personnel to define clear expectations. Post service messages & relay updates to internal business groups. Track communications in Service tracking tool
    • Documentation & Reporting: Actively maintain workload using ticketing system. This includes the timely update of incidents assigned and received through alternate channels. i.e. by phone, walk up or email.
    • Provides support and maintains written resolutions to frequent
    • problems such as networks, hardware, software applications used by Bank personnel. May be asked to provide reports and maintain project task lists.
    • Acts as business advocate between internal clients and I.S. departments. Channel feedback from face-to-face contact to drive improved service satisfaction.
    • Perform duties & responsibilities specific to department functions & activities.
    • Performs other duties & responsibilities as required or assigned by supervisor.
    • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.


    • At least 3 years industry experience.
    • Demonstrated ability to build, configure, and deploy Windows 10, Windows 7, or other operating system hardware deployment.
    • Ability to take initiative and work independently, as well as part of a team.
    • Working knowledge in Windows 10 based environment.
    • Ability to complete tasks and meet deadlines fast-paced, high stress environment.
    • Excellent customer service skills.
    • Working knowledge of hardware/software troubleshooting.
    • Familiar with document processes and procedures.
    • Working knowledge of MS Office (strong Outlook and Excel a plus)
    • Knowledge of Service Now or other ticket tracking tools
    • Working Knowledge with Citrix products and publishing a plus Working knowledge of Active Directory.
    • Knowledge of device/data encryption a plus Knowledge of imaging and software deployment
    • Knowledge of networking principles, practice and technologies
    • (TCP/IP protocol suite).
    • Knowledge of request/problem documenting and tracking skills (Remedy, Service now, Cherwell)
    • Knowledge of Retail banking and financial applications a plus Knowledgeable Planning and organizational skills.
    • Executive support experience a plus.
    • Familiarity with Software distribution systems a plus (Marimba, SCCM)
    • Familiarity with MDM/UEM (GOOD, Blackberry Work)
    • Familiar with printer configuration service and support
    • Project management experience a plus Migration experience plus
    • Familiarity with VMWare products a plus
    • Familiarity with ITIL and Service Management concepts Industry standard Certifications are a plus.
    • Familiarity with scripting a plus
    • Further the First Republic Bank culture.

    Mental/Physical Requirements:

    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.


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