• Client Service Specialist

    ID
    2018-6805
    Job Locations
    US-CA-San Francisco
    Category
    Lending
  • Overview

    The Client Service Specialist to the Regional Managing Director is responsible for optimizing their efficiency through effective administrative support including, but not limited to interacting with clients, prospects, and employees, answering telephones, scheduling meetings and appointments, making travel arrangements, preparing correspondence, and special projects as assigned.  Responsible for assisting Relationship Managers and Loan Specialists with day to day duties which may include a variety of analytical and customer service orientated tasks.  The position represents a liaison between Relationship Managers and Private Banking Officers, lending personnel and clients.

    Responsibilities

    1) When Senior Client Service Specialist requests or is out of the office, schedule appointments and maintain calendar for RMD, including making travel and hotel arrangements which requires independent decision making and judgement. 

     

    2) Handle incoming phone calls, internal and external, as well as incoming and outgoing mail.

     

    3) Coordinate and set up meetings including gathering and preparing agenda/materials and arranging logistics (conference room, bridge line, pictel and taking minutes.

     

    4) Prepare memos, letters and other documents and reports for internal and external distribution.  Is able to independently translate conceptual direction into succinct communications.

     

    5) Copying, filing/organizing and distribution of various reports and documents.

     

    6) Submit expense reports, sponsorship requests, and check requisitions.

     

    7) Create and maintain client and prospect address lists for marketing mailings and various other mailers.

     

    8) Make catering arrangements for team and client meeting as requested.

     

    9) Order office and marketing supplies and create marking packages.

     

    10) Direct interface with all levels of external clients and prospects as well as internal team members including senior executives.

     

    11) Leads and manages special projects as they arise on behalf of the RMD.

     

    12) Navigate organizational infrastructure to solve or resolve problems.

     

    13) Provides input and suggestions for process improvements.

     

    14) Stays in touch with all facets of the company and identifies potential issues to the RMD before they escalate.

     

    15) Perform duties & responsibilities specific to department functions & activities.

     

    16) Performs other duties & responsibilities as required or assigned by supervisor.

     

    17) Attends meetings when necessary.

     

    18) Maintains a flexible work schedule.

     

    19) Support the loan process: 

    • Gather loan documentation and place in appropriate files.
    • Sends loan applications to clients.
    • Prepare optical letters.
    • Prepare pre approval letters.

    20) Provide excellent customer service:

    • Follow up with delinquent clients.
    • Mail out loan applications.
    • Respond to incoming calls.
    • Complete KYC for team's customers.
    • Prepare realtor flyers & property listing.
    • Property insurance tracking for team banners.

     

    Qualifications

    Skills, Knowledge and Abilities:

     

    The successful candidate must process:

    • Excellent written and verbal communication skills.
    • Strong interpersonal and computer skills.
    • Exceptional customer service orientation.
    • Ability to pay close attention to detail and accuracy.
    • Strong organizational and Microsoft Office skills. 
    • Furthers and First Republic Bank culture and values.
    • The qualified individual must be hard working, willing to work extra hours as necessary, and able to thrive in a fast paced environment.
    • College degree and strong understanding of banking and lending are required
    • Minimum 2 years customer service experience with an emphasis on building customer relationships and providing excellent customer service.

    Physical Requirements:

    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.
    • May be required to lift up to 15 lbs.

     

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