• S2P Business Systems Manager

    Job Locations
    US-CA-San Francisco
    Shared Services
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


    First Republic Bank is in the process of transforming its Source to Pay (S2P) processes, by and will be implementing an enterprise solution supporting this initiative. As part of that initiative we are seeking a S2P Business Systems Manager to support the S2P platform and to assist with the development and reporting of key metrics. This is an exciting opportunity to have a direct impact on not only system design, but building out and oversee on-going support efforts of a centralized S2P program. The role is mission critical for the Procurement and Accounts Payable organizations as this individual will be responsible to manage suppliers and internal teams to deliver solution availability, controls, configurations, user management, reporting, compliance, and data integrity. Additionally, the Business Systems Manager will administer the lifecycle management including enhancements, quarterly vendor updates of the platform, bug fixes, supplier enablement and reporting tools associated with the business plan and the goals and objectives of the Procurement and Accounts Payable organizations. This role reports to the Procurement Governance Lead.



    • Assist Procurement Governance Lead in documenting, developing, and implementing Process and tools supporting the Source-to-Pay initiatives
    • Work with key business and back-office stakeholders to develop and implement processes and the corresponding S2P platform system configuration supporting business processes as required
    • Assist with development and periodic revision of P2P-related training videos, quick reference guides, recorded web-ex, and other media as required. Provide training to stakeholders as appropriate.
    • Perform system administrative functions including:
      • Manage Users, Groups, Roles, Permissions, and Organizations
      • Import and export data
      • Run scheduled tasks
      • Review the audit log and manage appropriate compliance documentation
      • Troubleshoot and resolve issues, and perform root cause analysis
      • Manage workflow administration
      • Supplier Enablement
      • Work with Accounts Payable, Procurement, and Reporting to manage ongoing changes in commodity to GL mapping
    • Communicate and work with Vendor provided support and internal IT to resolve system and/or data related issues
    • Track and prioritize enhancement requests for key functionality not currently available in the product
    • Provide second level support to end users
    • Monitor and resolve technical issues related to interfaces between S2P platforms and other internal and external systems
    • Oversee daily work of the S2P Data Analyst and backfill position as needed
    • Provides support, develops, and documents business processes in support of the functions managed in this role



    • In-depth knowledge of S2P systems such as (Coupa, Ariba, Jaegger, or other). Integration APIs/toolkit and related technology platforms.
      • Knowledge of Oracle eBusiness accounting systems, UltiPro HR system, and ServiceNow software a plus
    • Ability to design and develop repeatable solutions/configurations by leveraging common process and technology
    • Evaluation of technical changes required to accommodate future requirements / changes in business process
    • Able to handle defect tracking process, issue resolution and escalation procedures
    • Strong background in relational databases and analytical reporting tools
    • Ability to carry out performance metrics management and reporting activities:
      • Work with Procurement Governance Lead to establish metrics, frequency and distribution of reports
      • Manage public report folder
      • Create and manage custom dashboards using S2P Analytics tools
      • Train Procurement and Business Unit Leadership on custom dashboards
      • Track and report on spend throughput and savings against objectives
      • Continue to evolve dashboards and reports as new categories of spend and suppliers are enabled on the Coupa solution


    • Education: Bachelor’s degree (B.A./B.S.) Accounting, Computer Science, Information Management or equivalent in a related discipline.
    • Experience: Minimum of 3 years’ S2P experience, preferably within a financial services company. Experience working with a software development lifecycle methodology.
    • Other: Excellent oral and written communication, facilitation, collaboration and interpersonal skills.
      Strong analytical, problem identification, problem solving, and debugging skills. Must possess the ability to multi-task and organize effectively.


    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.


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