• Contingent: SSO Engineer

    ID
    2018-6828
    Job Locations
    US-CA-San Francisco
    Category
    Information Security
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

     

    The SSO/Application Engineer will serve as subject matter expert for the Access Management System Platform working primarily on SSO, SAML v2, Oauth, agent based access, and central Policy stores. Engineer will design, install, administer, migrate and troubleshoot our enterprise Access Management Solutions, and will work in close coordination with other Application Engineers and Architects to implement specific Access configurations.

    In addition, the Application Engineer will work closely with internal clients, IS teams and external vendors gathering requirements, designing and deploying application infrastructure components, as well as work with project and operations/support teams resolving problems and incidents.

    Applications supported primarily consist of Ping Federate. As an IS team member, this staff position will participate in and coordinate complex client facing system deployments. The engineer in this role is responsible for providing third-level escalation support, and will provide guidance and mentoring for other junior engineers and support technicians.

    Responsibilities

    • Responsible for the design, implementation and maintenance of Enterprise Access Management Infrastructure in support of internal facing enterprise applications.
    • Responsible for the continuous onboarding of applications to further integrate with existing Access Management technologies.
    • Works with minimal supervision on complex implementations and projects.
    • Works closely with Application Engineering management and technical leadership serving as an expert resource, bringing forth opportunities to leverage Access Management technologies to improve processes, resolve emerging business requirements and influence decisions regarding business process change.
    • Provide documentation for both production and disaster recovery procedures for each project, as well as take part in regular disaster recovery and business continuity tests.
    • Provides support and maintains written resolutions to frequent problems as they relate to Access Management in use within the bank.
    • Researches, resolves and responds to escalated trouble tickets and end-user support calls. This includes reviewing and resolving assigned trouble tickets and effectively communicating status and resolution details to ensure user satisfaction and productivity.

    Qualifications

    • Requires a minimum of 8 years hands-on experience in architecture/design, implementation and administration of Access Management technologies.
    • 5 years of experience in supporting deployment, configuration, and performance tuning & troubleshooting of Access Management systems in both non-production and production environments.
    • 4 years of experience working on Access Management infrastructure such as Ping Federate and Ping Access.
    • Significant experience with developing high availability architectures, scripted automated zero down time deployments.
    • Experience with Deployment Automation using Power Shell, Linux scripting and Jenkins jobs.
    • Experience with ITIL processes for Change, Incident, Problem and Release Management.
    • Experience with Windows 2008/2012 and Linux deployed in a Virtual Environment (VMWare).
    • Understanding and experience deploying, troubleshooting and integrating with Web Services.
    • Knowledge of databases and database technology (Oracle/SQL Server).
    • Experience with supporting 99.9% SLA production services.
    • Understanding of various networking protocols and services.
    • Basic understanding of certificates, SSL handshakes, encryption.
    • Understanding of load balancing, clustering, high availability and disaster recovery.

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