First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Training and Development Specialist will facilitate training for service and operational teams within Deposit Services. This position will involve working in a team to produce and facilitate New Hire curriculum, technical systems training and development programs as needed. This person is responsible for devising, monitoring and reviewing individual and classroom learning plans; producing training materials for in-house sessions; have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning modules. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic service based environment. The position will require exceptional written and spoken communication skills, interpersonal skills that allow you to work with people at all levels, initiative and the ability to offer new ideas and solutions, good time management to effectively manage training schedules. He/she will report directly to the Deposit Services Training Manager.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Undergraduate degree preferred
Prior professional experience in a learning and development role or a proven track record of performance in a related field
Is comfortable multitasking and can manage multiple projects simultaneously
Demonstrates excellent verbal and written communication skill; is able to speak articulately with and in language appropriate for the specific audience
Comfortable with financial service technology and systems; can quickly learn new systems when needed
Detail-oriented and can work effectively in a fast-paced environment
Professional certifications in Learning Theory, Performance Management, Instructional Design, e-Learning Applications, or other related disciplines a plusEmbrace a customer-focused and results-driven environment.