• Wire Investigations Manager

    ID
    2018-6891
    Job Locations
    US-CA-San Francisco
    Category
    Deposit Services
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    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

     

    Incredible teams doing exceptional work, every day

    The Customer Service team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients.

     

     

    Common goals, uncommon potential

    As a Wire Investigations Manager, you’ll draw on your subject matter expertise in wire operations and management to ensure that the day-to-day operations of the Wire Department and its employees meet First Republic’s high standard of service. You’ll ensure that the team operates at optimum efficiency, with strong and effective controls in place to protect the organization from any potential risk or loss. You’ll have the opportunity to promote, through action, First Republic’s core values and culture while motivating your team members to achieve their personal and team goals as well as those of the Bank. 

     

    What you’ll do as a Wire Investigations Manager:

    • Manage the workflow of the department to ensure that all transactions are processed accurately and in accordance with internal and external service-level agreements, guidance and expectations.
    • Address internal and external service complaints; work to identify issues and find ways to resolve them.
    • Maintain positive, open communication and encourage transparency with internal and external partners, including all internal departments and appropriate vendors. 
    • Ensure that the Wire Department adheres to all appropriate rules, regulations, laws, guidance, policies, standards and procedures issued by internal and external governing agencies. This includes ensuring that all internal policies, standards and procedures are maintained in such a way to keep the Bank in compliance with the relevant directives.
    • Work closely with vendors and monitor their performance. This includes escalating production issues appropriately and holding vendors accountable for meeting service-level agreements. 
    • Recruit, screen and hire Wire Operations employees as needed.
    • Provide individual coaching and performance reviews to encourage personal and professional growth. 
    • Create a succession plan in Wire Operations and develop the employees accordingly.
    • Execute on the strategies and action plans for the department, in support of the overall vision and long-term goals of the Bank. This includes providing support for projects and system testing as well as contributing your subject matter expertise as needed.
    • Communicate the departmental vision to your team members.

     

    You could be a great fit if you have:

    • A bachelor's degree or the equivalent of at least five years of experience in wire transfer processing
    • Expertise in wire operations and processing
    • Strong leadership and communication skills
    • Strong organizational skills and excellent attention to detail
    • The ability to perform under pressure and work well both as an individual and as a team member
    • Strong computer skills, including proficiency in Microsoft Word and Excel
    • A commitment to provide extraordinary service and further First Republic’s culture and values

     

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

     

    We want hardworking team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

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