• Release Manager

    ID
    2018-6926
    Job Locations
    US-CA-San Francisco
    Category
    Information Services
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

     

    Release and Deployment Coordinator to support releases and deployments for the Business and Infrastructure Applications team. This position requires previous Release and Deployment Coordinator experience, strong technical skills, and excellent written and verbal communication skills.

     

    Core responsibilities of this position are to assist with coordinating releases and deployments among varying technical groups, lines of business, and the BIA team. Essential duties of this job include generating and maintaining release plans, release strategies, playbooks and runbooks, updating the release calendars, maintaining the deployment intake forms, submitting service requests to technical parties for execution of work, managing communications to interested parties to keep them apprised of request statuses, overseeing deployments in both non-Production and Production environments, ensuring all deliverables are present prior to processing each release and deployment request.  In addition, the onshore Release and Deployment Coordinator will ensure the Release and Change policies are being upheld, identifying and reporting any gaps or inconsistencies to the Release and Deployment Manager.

     

    Work will occur during and outside of regular business hours to ensure appropriate levels of support, knowledge, and information are communicated to project team members. The Release and Deployment Coordinator will work closely with other team members to create automated tests beds for build qualification in non-Production environments, and ensuring staff are completing and delivering runbooks and playbooks throughout the lifecycle of each phase of a release.

    Responsibilities

    • Coordinate Releases and Deployments
    • Ensure application of Release and Deployment processes are consistend with FRB Release and Change Management policies
    • Oversee and monitor communications with technical partners, supported lines of business, and staff, as appropriate
    • Coordinate between Release and Deployment and project team members
    • Coordinate work with offshore teams supporting releases and deployments
    • Work with platform validation team to create and maintain automated test suites for qualifying builds in non-Production environments
    • Perform duties & responsibilities specific to department functions & activities.
    • Performs other duties & responsibilities as required or assigned by supervisor.
    • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

    Qualifications

     

    • Prior experience with release and deployment coordination is a must
    • Excellent communication skills (written and verbal), interpersonal skills, as well as outstanding organizational skills
    • Ability to coordinate for multiple projects concurrently
    • 3-5 years Release Coordinator experience
    • 2-3 years Program/Project Management or Software Quality Assurance experience
    • Understanding of middleware applications is a plus
    • Understanding of customer facing baking applications
    • Experience with vendor integrated applications
    • Experience with SiteCore CMS
    • Ability to be flexible and adapt to any given situation
    • Ability to work well under pressure in high stress situations with a calm demeanor
    • Willingness to work evenings and weekends to support off hours deployments
    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel as position requires.
    • May be required to lift 25-50lbs.

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