First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Platform and Release Support Engineer reports to the Digital Platform Support Lead. In this position you will be an engineer in First Republic Bank’s Digital Platform Support team delivering strategy, providing early warning and incident resolution. Providing Monitoring and Alerting response services, you will be our subject matter expert in industry leading issue response for our OnCall platform support team. Using your applications as well as systems training and expertise, you will provide investigative and alert triage, troubleshooting and issue resolution expertise. As a Digital Platform support team member you will own issues from root cause analysis through resolution and final closure including timely updates to business stakeholders. Providing deployment support during the Micro services release.