• VP, Loan Operations and Product Management

    Job Locations
    US-CA-San Francisco
  • Overview

    As VP of Loan Operations and Product Management, this role will provide strategic direction and some oversight to all areas within Lending Services, with direct management over the Technology Product Support teams. This position will provide representation to other departments and stakeholders for initiatives that are either led by, or will impact Lending throughout the organization, including product development and support from the perspective of the client, business partners, and operations.  This involves recommending strategies for augmenting short and long-term business growth, managing large-scale initiatives, process reviews and recommendations for improved scalability, and the development of management and teams to create a productive environment.

    This position provides strategic direction for all functions related to the product life cycle of Residential, Consumer, Eagle Lending, Commercial Real Estate and Business Banking loan products and the analysis, submission, and management of departmental and strategic initiatives related to technology.  The overall goal is to improve service through the use of efficient processes while evaluating risk and optimizing resources to contribute to the overall growth of the organization.  The ideal candidate is a visionary who has experience in leading and working with cross functional teams and has demonstrated the ability to consult and work with various levels of management, analyze business needs, provide recommendations and develop appropriate strategies.


    • Provide strategic oversight and leadership to loan operations teams within Lending Services, including technology support and initiatives
    • Develop and lead strategic initiatives that reduce risk and support growth while maintaining focus on service for existing and future lending products
    • Maintain knowledge of the Lending Industry to ensure that product offerings remain competitive and support the business model of the organization
    • Formulation, communication, and implementation of strategic group and company programs
    • Management of group cost centers including variance analysis and cost reduction goals
    • Lead creative initiatives to support growth and efficiencies within the business model
    • Manage large scale technology initiatives as well as key strategic, cross-functional goals
    • Translate creative concepts into actionable plans to meet the needs of the department
    • Design, prepare and present tools to allow line of business managers to effectively manage production
    • Support VP and Manager of Lending Services in management of group
    • Provide strategic oversight on department-level employee engagement initiatives
    • Manage staff, deliverables and group goals in line with overall company strategy


    • Bachelor's Degree required
    • MBA preferred
    • Must possess at least 7 years of experience in mortgage lending operations with technology exposure
    • Must possess strong working knowledge of residential lending technology platforms in the current market
    • Must possess strong working knowledge of MS Access, PowerPoint, and Project Management
    • Exceptionally strong analytical, process and people skills. 

    • Proactive individual able to operate efficiently in a fast paced environment

    • Demonstrated skills in organization and strong attention to detail

    • Excellent analytical and problem-solving skills


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