• Human Resources Operations Manager

    ID
    2018-7018
    Job Locations
    US-CA-San Francisco
    Category
    Human Resources
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

     

    The HR Operations Manager will have oversight of the team focusing on supporting key processes throughout the employee lifecycle including processing new hires, transfers, terminations, and employee status changes. This role will help ensure the bank has scalable and compliant processes focused on driving consistency while prioritizing providing a high level of services to the clients we support.

    Responsibilities

    Duties and Responsibilities

    • Lead and manage a growing team responsible for managing the employee experience throughout the employee lifecycle (onboarding, status changes, and offboarding).
    • Partner with the HR Information Systems team to ensure effective use of technology and manage a roadmap for enhancements and process improvements.
    • Oversight for maintaining documentation and producing artifacts for HR audits (Internal, SOX).
    • Maintain and develop consistent HR process documentation and ensure appropriate utilization by the HR Operations team.
    • Ensure agreed to service level agreements are being met by the HR Operations team and provide support for any escalations.
    • Oversight of the corporate background check program including vendor management and background check adjudication process.
    • Partner closely with HR Business Partner team to ensure their client groups are receiving the support they need and process changes are effectively communicated.

    Qualifications

    Education, Experience and Qualifications:

    • 5+ years of HR experience, preferably in an operations role.
    • Bachelor’s Degree or equivalent experience required.
    • Experience designing and implementing scalable processes and technology solutions to drive operational efficiency.
    • People management experience required.
    • Ability to influence, engage, and partner closely with appropriate partners across all levels of the organization.
    • Excellent oral and written communication skills.
    • Collaborative work style with a focus on providing exceptional service to all clients.
    • Ability to manage through ambiguity and competing priorities.
    • Passionate about developing process documentation driving process improvements.

    Mental/Physical Requirements:

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.

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