First Republic Bank is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.
We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
Within the Lending Strategy, Products & Sales Department of First Republic, you will be part of a team that is integral to the Bank’s mortgage origination and balance sheet management activities through its contributions to our Secondary Marketing area. We monitor the mortgage market and recommend strategy, provide the Bank’s daily mortgage loan pricing, create new loan products, sell all loan assets for the Bank, manage pricing and products in multiple systems, and work collaboratively with Loan Teams and Executive Loan Committee to facilitate loan originations and successful secondary market transactions.
The Rate Lock Desk Manager contributes to Secondary Marketing by overseeing the Rate Lock Desk, a highly visible team that monitors and responds to support requests via a special email address and hotline, provides mortgage loan pricing to the Bank, manages pricing and loan products in multiple systems and designs and executes a training program for the lending staff on products, pricing and related systems.
The ideal candidate will have a demonstrated ability to motivate and elevate staff, will display extraordinary customer service skills, have a willingness to take on responsibility and show a strong operational acumen with an eye for effective process.
Skills, Knowledge and Abilities: