• Rate Lock Desk Manager

    Job Locations
    US-CA-San Francisco

    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.


    Incredible teams doing exceptional work, every day.

    In Lending Services, we document and fund all loans for First Republic. We’re responsible for servicing bank and investor loan portfolios, as well as responding to client and loan team inquiries. The team also supports sales staff in workflow processes, product development, training and compliance. Additionally, we support lending-based systems and vendors and manage technology projects across First Republic product lines.


    Common goals, uncommon potential

    Within the Lending Strategy, Products & Sales Department of First Republic, you will be part of a team that is integral to the Bank’s mortgage origination and balance sheet management activities through its contributions to our Secondary Marketing area. We monitor the mortgage market and recommend strategy, provide the Bank’s daily mortgage loan pricing, create new loan products, sell all loan assets for the Bank, manage pricing and products in multiple systems, and work collaboratively with Loan Teams and Executive Loan Committee to facilitate loan originations and successful secondary market transactions.


    The Rate Lock Desk Manager contributes to Secondary Marketing by overseeing the Rate Lock Desk, a highly visible team that monitors and responds to support requests via a special email address and hotline, provides mortgage loan pricing to the Bank, manages pricing and loan products in multiple systems and designs and executes a training program for the lending staff on products, pricing and related systems.


    The ideal candidate will have a demonstrated ability to motivate and elevate staff, will display extraordinary customer service skills, have a willingness to take on responsibility and show a strong operational acumen with an eye for effective process.


      What you’ll do as a Rate Lock Desk Manager:

    • Oversee processes and procedures to ensure the accuracy of the daily mortgage rates and their timely release to the Bank.
    • Ensure the Desk’s prompt and professional assistance to the Loan Teams and Executive Loan Committee, and act as an escalation point for issues.
    • Coordinate staff schedules to ensure Rate Lock Desk service level agreements are met.
    • Identify opportunities for process improvement and help architect solutions.
    • Interface with internal and external systems managers to ensure accuracy of product and pricing information across platforms.
    • Monitor the Desk’s technological needs and identify gaps or opportunities for efficiencies and improvements via technology.
    • Interface with LSPS and Bank management with regard to products, pricing and all matters related to the Rate Lock Desk’s responsibilities.
    • Keep LSPS managers informed of all Desk projects, issues and insights.
    • Drive efforts to keep Loan Team training regarding pricing loans, including the use of the loan origination system and loan pricing engine, active and up-to-date.
    • Interact with loan purchasers and manage loan sale documentation and process.
    • Assist with any and all projects as needed for the department, such as software implementation and testing, changes to loan programs and updates due to regulatory requirements.
    • Facilitate the creation and maintenance of Desk procedures.
    • Identifies staffing needs to keep operations running efficiently and effectively.
    • Assists LSPS analytics staff with departmental reporting, including data insights from Desk experience and interactions and overseeing the uniformity of Desk processes and data entry.


    You could be a great fit if you have:

    • Experience managing a small or large team and developing staff
    • Familiarity with mortgage lending
    • Strong computer skills, including Excel
    • Analytical skills and ability to utilize data to reach conclusions or make recommendations
    • Comfort working with and learning unfamiliar technology
    • Team player who leads by example
    • Excellent communication skills
    • Ability to build and foster relationships throughout the organization
    • Ability to provide professional customer service
    • Strong written and verbal communication skills
    • Ability to multi-task and work independently
    • Strong initiative and detail orientation
    • College degree

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient.
    • Must be able to communicate effectively via telephone and in person.

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.


    We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.



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