• Client Service Manager

    ID
    2018-7181
    Job Locations
    US-CA-San Francisco
    Category
    Management
  • Overview

    First Republic Private Wealth Management is a dynamic and growing asset management firm. Our primary focus is to serve our private clients through customized portfolios and objective, personalized service. Responsibilities range from providing daily oversight on a wide range of sales, service, administrative and relationship management support delivered by a team of Client Service Associates to participating in the development of Firm's policies and procedures, providing back-up support to the Regional Client Service Manager as a Client Service Manager, and assisting the Client Service Team in client specific projects.

     

    A successful candidate will have a minimum of five years experience in the financial industry working with high net worth individuals and families and have an enhanced understanding of industry regulations and compliance issues. Must have a desire and capacity to thrive in a dynamic, constantly changing global market environment. Must be able to exercise discretion and apply independent judgement with respect to matters of significance on a daily basis.

     

    Additional information-

     

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

     

    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

    Responsibilities

    • Hire, train, manage, and lead a highly effective Client Service Team (30-35 direct reports) to ensure an exceptional client experience is consistently delivered to both internal and external clients (hiring, terminations, performance management, career development, mid/year-end reviews, etc.)
    • Develop and implement new career path roles and opportunities within Client Service
    • Partner with Wealth Managers to understand their business and pipeline in order to help optimize best practices and implement appropriate support models
    • Identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm
    • Assist with the onboarding and integration of new Advisor Teams
    • Handle day-to-day questions, and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flags)
    • Perform duties and responsibilities as required or assigned by Senior Management
    • Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

    Qualifications

    • At least 5 years of related experience; BS/BA degree or equivalent experience preferred
    • Series 7 and 63/65 or 66 required
    • Series 9/10 or 24 highly preferred (must obtain within 90 days of employment)
    • Experience with platform implementation preferred
    • Project Management Experience preferred
    • Intermediate to advanced level Microsoft Office skills (specifically Excel and PowerPoint)
    • Knowledge of Salesforce, Addepar and NetX Pershing and Bloomberg a plus
    • Working knowledge of securities industry, broad understanding of capital markets, their practices on how products trade, settled and are invested
    • Excellent organizational, communication (both verbal and written), and client relationship management skills (whether interaction is in person, over the telephone or via email)
    • Ability to work with a sense of ambiguity in a somewhat autonomous environment
    • Strong interpersonal skills required
    • Strong change management skills required

    Physical Requirements:

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.

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