• Director, Operations Strategy

    ID
    2019-7331
    Job Locations
    US-CA-San Francisco
    Category
    Operations
  • Overview

    The Director, Strategy Operations in Facilities & Administrative Services is responsible for executing the overall strategy and roadmap for leveraging technology, automation and process improvements to modernize and scale the Bank’s Facilities & Administrative Services functions as we grow. This person, working closely with partners across the organization, will drive the implementation and maintenance of systems and solutions to support the Bank’s needs. This leader is a technologically focused, project-driven, process improvement specialist and will have the opportunity introduce new, technology-enabled paradigms that optimize the way we manage planning, projects, and services for our colleagues.

    Responsibilities

    Essential Duties & Responsibilities:

    • Identify opportunities for organizational efficiency
    • Advise on the creation and own the execution of a roadmap that optimizes business processes and leverages systems for efficiency and scalability, and modernizes offerings to our colleagues.
    • Participate in and/or lead cross-functional continuous improvement initiatives and contribute implementation best practices.
    • Serve at the focal point for facilities technologies and influence decisions and execution regarding business process change.
    • Oversee requirements documentation, implementation, training and communications for the systems, tools and associated technologies to support a highly effective and modern
    • Facilities & Administrative Services function.
    • Liaise extensively with partners and stakeholders across multiple departments and geographies.
    • Coordinate and report activities for assigned projects to management and facilitate communication among all parties involved in each project.
    • Ensure systems, applications and related technologies have appropriate and current documentation for both production and disaster recovery operations.
    • Participate in disaster recovery and business continuity testing and ensure staff are well-versed and experienced in the execution of recovery procedures.
    • Diligently protect data confidentiality, integrity and availability.
    • Demonstrate knowledge of Bank policies, standards, processes and procedures.
    • Participate in proactively managing and communicating risks to the appropriate management level.


    Ideal Candidate Attributes:

    • Passionate about systems, technology and process improvement.
    • Experienced in providing leadership in a fast-paced and demanding environment with competing priorities.
    • Competency across the following areas
    • Business Case Development - Gathering user needs and translating them into design and technical requirements.
    • UX/UI design - Constructing a system that is intuitive, highly functional and consistent with First Republic brand standards.
    • Project Management - Managing the roadmap for ongoing iterations
    • Complex Analytics - Collecting data from the current experience in order to understand audience behavior and effectiveness
    • Proven ability to establish and maintain strong, effective working relationships.
    • Ability to lead, manage and implement change initiatives in an effective manner.
    • Strong Communicator with an ability to communicate complex analytics into simplified assumptions
    • Ability to work in an autonomous environment
    • Proven team player who provides extraordinary service, and can embody the First
    • Republic culture and values.

    Qualifications

    Education & Experience Requirements:

    • 5+ years of operational process improvement or operations strategy experience
    • Extensive experience leading projects from concept to implementation
    • Requires a minimum of a Bachelor’s degree.
    • Project Management Professional (PMP) certification or equivalent experience preferred.
    • Financial services experience a plus but not required.

    Physical/Mental Requirements:

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.

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