• CIF Specialist I

    ID
    2019-7343
    Job Locations
    US-CA-San Francisco
    Category
    Deposit Services
  • Overview

    The Customer Information File (CIF) Specialist processes a constant flow of data-change requests to sensitive customer records in the bank’s core system. The position requires a strong work ethic and the ability to remain accurate and focused while performing complex yet repetitive data entry.

     

    Primary duties include maintaining high-quality work standards, meeting productivity goals in a fast-paced environment, and providing a high level of quality service to internal customers. Assist on special projects and implementation of department initiatives as assigned. Provide support to other departments as needed. This is a high-volume, accuracy-oriented environment working under strict time constraints. Requires previous directly-related work experience at entry.

    Responsibilities

    • Primary Duties: Process client data change requests from Preferred Banking Offices (PBO), Preferred Banking Client Services (PBCS), OnLine Banking, and Customer Care Center. Work quickly and efficiently to complete requests. Communicate with internal customers as needed.
    • Daily tasks include updating contact information, adding and removing signers and authorized persons from accounts, paying strict attention to fast and accurate data entry and to the complex relationships across customer and account records. Respond to completed requests with confirmations.
    • Escalate issues requiring management disposition.
    • Meet internal/external service-level standards (i.e. Queue processing SLAs, quality/accuracy and productivity goals, etc.).
    • Complete project and tasks as assigned within allocated time frames and provide timely project updates to management.
    • Perform duties and responsibilities specific to department functions.
    • Perform other duties and responsibilities as required or assigned by supervisor.
    • Responsibilities include the following:
      • Adhering to and complying with the applicable, federal and state laws, regulations and guidelines, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
      • Adhering to Bank policies and procedures.
      • Completing required training.
      • Identifying and reporting suspicious activity to the AML Officer.
      • Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

    Qualifications

    • Must have a minimum of 1 year banking experience and one year of data-entry experience.

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      Previous CIP experience preferred.

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      Be very detail oriented.

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      Self-directed with a strong work ethic.

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      Capable of working in a fast-paced, driven environment.

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      Positive can-do attitude.

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      Have excellent communication skills and a customer-service orientation.

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      Working knowledge of TotalPlus and OnBase a plus.

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