The Customer Information File (CIF) Specialist processes a constant flow of data-change requests to sensitive customer records in the bank’s core system. The position requires a strong work ethic and the ability to remain accurate and focused while performing complex yet repetitive data entry.
Primary duties include maintaining high-quality work standards, meeting productivity goals in a fast-paced environment, and providing a high level of quality service to internal customers. Assist on special projects and implementation of department initiatives as assigned. Provide support to other departments as needed. This is a high-volume, accuracy-oriented environment working under strict time constraints. Requires previous directly-related work experience at entry.
Must have a minimum of 1 year banking experience and one year of data-entry experience.
Previous CIP experience preferred.
Be very detail oriented.
Self-directed with a strong work ethic.
Capable of working in a fast-paced, driven environment.
Positive can-do attitude.
Have excellent communication skills and a customer-service orientation.
Working knowledge of TotalPlus and OnBase a plus.