• Associate Product Manager (Temp to Hire)

    ID
    2019-7405
    Job Locations
    US-CA-San Francisco
    Category
    Digital Channels
  • Overview

    The Associate Product Manager for Digital Channels’ Digital Account Application project (DAA) is responsible for detailed analysis, use case definition, requirements gathering, test planning and execution, process design, and professionally presenting findings (high-quality materials and presentation). Concentrating on features and services enabling a client to apply for accounts via the Bank’s digital banking (online & mobile) solutions, this individual will work cross-functionally with multiple project teams, front line producers (Business Bankers, Relationship Managers, and Bankers), clients, technology, operations and vendors.

    Responsibilities

    • Develop a detailed end-to-end understanding of the applicable digital services offered by the bank, and related technical and process infrastructure. Includes the understanding and development of detailed use cases and documentation of client interactions and related system processes/ interfaces. Includes working as an effective liaison between the front office, business units, operations and technology to ensure that client needs are addressed while maintaining alignment to the Bank’s goals and strategy.
    • Complete high-quality analysis and detailed documentation to facilitate effective decision making, client/ Banker communication, and consistent project execution and delivery. Provide business partners, vendors and projects with guidance and high quality documentation/ resources to better design, test, deliver and maintain DAA products.
    • Develop deep understanding of clients’ account application needs, and how they can be fulfilled by bank/vendor systems. Document general and segment-specific use cases, requirements and associated communication materials for satisfied, target and gap functionality. Accurately solicit and represent the “voice of the customer” where required.
    • During the implementation phase of the project, work directly with developers and integration specialists to design, configure and test applications to ensure functionality is delivered as expected and as described in the business requirements.
    • Ability to plan and work with little direct supervision effectively in a highly complex, entrepreneurial and (often) high pressure environment.
    • Given the Bank’s delivery of many technology solutions and related services through third parties, a significant part of these activities involves working closely and effectively with multiple third parties.
    • Perform duties & responsibilities specific to department functions & activities.
    • Performs other duties & responsibilities as required or assigned by supervisor.
    • Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. 

    Qualifications

    Education/Work Experience:

    • Undergraduate degree required
    • 3+ years of business/process analysis required, web-based and mobile services perferred
    • 3+ years of banking experience required
    • 3+ years of experience of project management, business/ technology consulting, and/ or technology delivery strongly preferred
    • Applied experience in agile development methods a plus
    • Highly adept user of MS Excel, MS Access, and common data analytics tools required
      Relevant experience acceptable as a member of a financial institution or consulting firm

    Professional Skills/Competency:

    • Experience analyzing and writing business & functional requirements
    • Analysis and documentation of operational workflows and system process flows
    • Experience developing complex use cases
    • Experience designing wire frames
    • Detailed understanding of digital banking products and services (consumer and/or business online banking, mobile banking)
    • Strong business orientation with broad experience with banking processes, technology and change initiatives

    Personal Skills/Competency:

    • Communication skills.  Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely in a variety of settings and styles; is effective in a variety of formal presentation and meeting settings; commands attention and can manage group process during presentation/ discussion
    • Change management.  Gains support for change by providing context and responding with sensitivity to concerns; takes initiative to recommend/ develop innovative approaches to getting things done
    • Negotiation skills.  Negotiates skillfully in tough situations with internal and external groups; can be both direct and diplomatic
    • Peer relationships.  Can quickly find common ground and solve problems for the good of all; is a team player and encourages collaboration

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