First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Field Services (Desktop Support) Analyst I is primarily responsible for the efficient and accurate support and maintenance of systems and applications used at First Republic Bank. This role is part of the field services team which focuses on the direct face-to-face interaction with the business and delivery of technical solutions for all production systems bank-wide. This is a hands-on role, responsible for managing both incidents and service projects in an environment of constantly changing priorities maintaining a high level of accuracy and production.
The FSA-I is familiar with industry standard concepts, practices/procedures and maintain active awareness of I.S. department activity to make informed service decisions. Additionally, the FSA-I will make recommendations for job-specific operational improvements such as efficiency, customer satisfaction, and risk reduction.
Duties are performed in accordance with established schedules and procedures, but employees must organize daily tasks on their own work using ticketing system, and ensure proper completion of assigned tasks in a timely manner.
RESPONSIBILITIES AND DUTIES:
KEY SKILLS, KNOWLEDGE AND ABILITIES: