• Processing Services Supervisor

    ID
    2019-7774
    Job Locations
    US-CA-San Francisco
    Category
    Deposit Services
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    At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic.

     

    Incredible teams doing exceptional work, every day

    The Customer Service team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients.

     

    Common goals, uncommon potential

    The Operations Supervisor is responsible for the day to day management of various functions in Processing Services. The Supervisor may lead various teams. This position will ensure that sound processes are in place in order to improve efficiency, reduce risk and support new business.  The Supervisor will help guide team members in their daily functions to ensure efficient and effective processes.  The Supervisor is responsible for policies, processes, operations procedures, compliance, support, systems, risk, and reporting for various functions.  The Supervisor must be able to make sound decisions and communicate effectively with team members, other departments and senior management.  The Supervisor will also coach, develop, and otherwise supervise their staff.

     

    What you’ll do as a Processing Services Supervisor:

    • Supervise, assist and evaluate operations staff by providing coaching and professional development.
    • Motivate, promote and direct staff to meet Department's goals                               
    • Ensure satisfactory audit results of Item Processing Operations.                                      
    • Deal with escalated customer service calls and emails   
    • Maintain open line of communication between staff and management
    •  Perform detailed reviews of internal processes to verify accuracy and completeness.      
    • Responsible for corporate and department projects. 
    • Represents Deposit Services on multi-department committee delivering concise logically written and oral presentations.
    • Responsible for the compliance, monitoring and reporting for Deposit Services. Reports should provide future direction to management.
    • Responsible for all daily, monthly, quarterly and yearly production reporting to senior management
    • Facilitate and support Deposit Services "marketing" efforts
    • Represents Processing Services on multi-departmental committees
    • Respond to audit requests; correct audit exceptions
    • Develop and implement recommendations for strategic improvements as necessary.

     

    You could be a great fit if you have:

    • Bachelor’s Degree or equivalent experience
    • 2 to 5 years of Supervisory/management experience
    • Ability to operate in a "roll up your sleeves" entrepreneurial environment without  a large infrastructure. Makes things happen with available resources
    • Able to successfully meet goals in a highly fluid working environment.
    • Strong working knowledge of MS Office
    • Process and deadline oriented
    • Must be able to forge effective working relationships with a variety of personalities 

     

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient.
    • Must be able to communicate effectively via telephone and in person.

     

     

     

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

     

    We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

     

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.

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