• Receptionist

    ID
    2019-8090
    Job Locations
    US-CA-Palo Alto
    Category
    Administrative
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    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.

    Incredible teams doing exceptional work, every day.


    Incredible teams doing exceptional work, every day.

    Administrative Services and Facilities comprises several groups supporting corporate office operations for First Republic, including Facilities, Corporate Purchasing, Mail Room, Reception, and Architectural Design & Development. Our people serve our colleagues’ in-office needs in multiple regions throughout the United States.

     

     

     

    Common goals, uncommon potential

    The Client Experience Associate is responsible for answering & directing incoming calls to the office's main phone number, greeting clients/guests, scheduling and maintaining conference room calendars, and distributing incoming mail and deliveries.

     

    This individual will have strong communication skills, and will assist in maintaining a professional working environment, including the upkeep of the conference rooms throughout each day. This person must be highly customer service-oriented and able to courteously and helpfully assist customers, vendors, and any individuals contacting the company.

     

    What you'll do as a Client Experience Associate: 

    • Create a memorable customer service experience for current and potential clients, and provide ongoing support to internal colleagues.

    • Responsible for answering and directing incoming calls and greeting clients/guests

    • Responsible for distributing mail, courier packages, and other shipments.

    • Assists associates with scheduling conference rooms and bridge-lines.

    • Spot checks conference rooms and lobbies throughout the day to ensure environments are tidy and clean for guests.

    • Performs opening & closing procedures for the front desk. Performs security watch during business hours for all parties entering the office.

    • Assists with small projects/tasks for local managers.

    • Perform duties & responsibilities specific to department functions & activities.

    • Performs other duties & responsibilities as required or assigned by supervisor.

    • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

     

     

     

    You could be a great fit if you have:

    • Excellent written and oral communication skills
    • High level of customer service
    • Positive and friendly attitude
    • Team player
    • Provides extraordinary service
    • Furthers the First Republic Bank culture and values

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient
    • Must be able to communicate effectively via telephone and in person.
    • Language, oral communication, customer contact, ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
    • May be required to lift 25-50lbs.

     

    Own your work and your career — apply now
    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

     

    We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

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