• Contract – Associate Product Manager, Digital Banking

    Job Locations
    US-CA-San Francisco
    Digital Channels

    Associate Product Manager, Digital Banking

    San Francisco, CA


    The Associate Product Manager for Digital Channels is responsible for detailed analysis, use case definition, requirements gathering, test planning and execution, process design, and professionally presenting findings (high-quality materials and presentation). Concentrating on digital banking features and services (online & mobile), this individual will work cross-functionally with multiple project teams, front line producers (Business Bankers, Relationship Managers, and Bankers), clients, technology, operations and vendors.


    What you'll do as an Associate Product Manager, Digital Banking

    • Develop a detailed end-to-end understanding of the applicable digital banking services offered by the bank, and related technical and process infrastructure. Includes the understanding and development of detailed use cases and documentation of client interactions and related system processes/ interfaces. Includes working as an effective liaison between the front office, business units, operations and technology to ensure that client needs are addressed while maintaining alignment to the Bank’s goals and strategy.

    • Complete high-quality analysis and detailed documentation to facilitate effective decision making, client/ banker communication, and consistent project execution and delivery. Provide business partners, vendors and projects with guidance and high quality documentation/ resources to better design, test, deliver and maintain digital banking products.

    • Develop deep understanding of clients’ digital banking needs, and how they can be fulfilled by bank/vendor systems. Document general and segment-specific use cases, requirements and associated communication materials for satisfied, target and gap functionality. Accurately solicit and represent the “voice of the customer” where required.

    • During the implementation phase of the project, work directly with developers and integration specialists to design, configure and test applications to ensure functionality is delivered as expected and as described in the business requirements.

    • Ability to plan and work with little direct supervision effectively in a highly complex, entrepreneurial and (often) high pressure environment.

    • Given the Bank’s delivery of many technology solutions and related services through third parties, a significant part of these activities involves working closely and effectively with multiple third parties.

    • Perform duties & responsibilities specific to department functions & activities.

    • Performs other duties & responsibilities as required or assigned by supervisor.

    • Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.


    Education/Work Experience:

    • Undergraduate degree required
    • 3+ years of business/process analysis required, web-based and mobile services preferred
    • 3+ years of banking experience required
    • 3+ years of experience of project management, business/ technology consulting, and/ or technology delivery strongly preferred
    • Applied experience in agile development methods a plus
    • Highly adept user of MS Excel, MS Access, and common data analytics tools required
    • Relevant experience acceptable as a member of a financial institution or consulting firm

    Professional Skill/Competency:

    • Experience analyzing and writing business & functional requirements
    • Analysis and documentation of operational workflows and system process flows
    • Experience developing complex use cases
    • Experience designing wire frames
    • Detailed understanding of digital banking products and services (consumer and/or business online banking, mobile banking)
    • Strong business orientation with broad experience with banking processes, technology and change initiatives

    Personal Skill/Competency:

    • Communication skills. Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely in a variety of settings and styles; is effective in a variety of formal presentation and meeting settings; commands attention and can manage group process during presentation/ discussion
    • Change management. Gains support for change by providing context and responding with sensitivity to concerns; takes initiative to recommend/ develop innovative approaches to getting things done
    • Negotiation skills. Negotiates skillfully in tough situations with internal and external groups; can be both direct and diplomatic
    • Peer relationships. Can quickly find common ground and solve problems for the good of all; is a team player and encourages collaboration

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.


    We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.



    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.


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