• Reception - Client Experience Associate

    ID
    2019-8443
    Job Locations
    US-MA-Boston
    Category
    Administrative
  •  

    Client Experience Associate

    Boston, MA

     

    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.

     

    Incredible teams doing exceptional work, every day.
    Administrative Services and Facilities comprises several groups supporting corporate office operations for First Republic, including Facilities, Corporate Purchasing, Mail Room, Reception, and Architectural Design & Development. Our people serve our colleagues’ in-office needs in multiple regions throughout the United States.

     

    The Client Experience Associate is responsible for answering & directing all incoming calls to the office's main phone number, greeting clients/guests, scheduling and maintaining conference room calendars, and distributing incoming mail and other deliveries.
     
    The Client Experience Associate works as a member of the Administrative Services Department to assist with the day-to-day office operations, and provides support to the local regional managers.  This individual will have strong communication skills for directing and coordinating a variety of projects, and will assist in maintaining a professional work environment.  This includes the daily maintenance and stocking of all pantry and supply rooms.  This individual must be highly customer service-oriented and courteous to all individuals that come into the office.

     

    Common goals, uncommon potential
    The Client Experience Associate is responsible for: answering & directing all incoming calls to corporate office general numbers; greeting & directing guests arriving or leaving. Distribute incoming faxes and deliveries. Scheduling conference rooms and bridge lines for associates. Maintaining the lobbies and conference rooms in a neat and orderly manner. Assisting with special projects, as needed. Must be highly customer service oriented and able to courteously and helpfully assist customers, vendors and any individuals contacting the company.

     

    What you’ll do as a Client Experience Associate:

    • Create a memorable customer service experience for current and potential clients, and provide ongoing support to internal colleagues.
    • Responsible for answering and directing incoming calls and greeting clients/guests
    • Responsible for distributing mail, courier packages, and other shipments.
    • Assists associates with scheduling conference rooms and bridge-lines.
    • Spot checks conference rooms and lobbies throughout the day to ensure environments are tidy and clean for guests.
    • Performs opening & closing procedures for the front desk. Performs security watch during business hours for all parties entering the office.
    • Assists with small projects/tasks for local managers.
    • Perform duties & responsibilities specific to department functions & activities.
    • Performs other duties & responsibilities as required or assigned by supervisor.

     

    What skills you will use:

    • Excellent written and oral communication skills
    • High level of customer service
    • Positive and friendly attitude
    • Team player
    • Provides extraordinary service
    • Furthers the First Republic Bank culture and values

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient.
      Must be able to communicate effectively via telephone and in person.

    Own your work and your career — apply now
    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

     

    We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

     

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