At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic.
Incredible teams doing exceptional work, every day
Founded in 2014, Gradifi was created to ease the burden of student loan debt. We spend our days helping our members get out of debt faster, and we also make sure things are looking up for our employees. We offer competitive compensation, excellent benefits and a fast-paced, collaborative environment where you can focus on your professional development while achieving company goals.
At Gradifi, the Customer Support Associate is responsible for providing excellent support to our clients and their employee participants in the administration and receipt of benefits using Gradifi’s platform. Individuals in this role will provide support to customers within our call center environment via both phone and email through our ticketing application. The Customer Support Associate is also required to field calls and inquiries from prospective clients and route leads to Gradifi’s sales team. In addition to fielding inbound contacts, the associate is also expected to support our growth and engagement initiatives with our Client Success team through customer outreach via both email and phone contacts and other tactics. The Customer Support Associate is expected to work cross functionally to ensure we meet all service level requirements with Gradifi clients and their participants through the administration and support of operational procedures. The role is pivotal to maintaining customer satisfaction in Gradifi’s service offering and is expected to provide feedback to operations and product management as a means of improving the service and platform. This role reports to the VP of Operations.
Security and compliance is a top priority at Gradifi and strict adherence to the policies and procedures of the Information Security Management System is mandatory.
What you will be doing a Customer Support Associate:
The ideal candidate has the following experience:
The ideal candidate also has the following attributes:
Own your work and your career — apply now
Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.