• Client Experience Associate

    ID
    2019-8805
    Job Locations
    US-CA-San Francisco
    Category
    Administrative
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    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

     

    Incredible teams doing exceptional work, every day.

    Administrative Services and Facilities comprises several groups supporting corporate office operations for First Republic, including Facilities, Corporate Purchasing, Mail Room, Reception, and Architectural Design & Development. Our people serve our colleagues’ in-office needs in multiple regions throughout the United States.

     

    Common goals, uncommon potential

    The Client Experience Associate is responsible for:  answering & directing all incoming calls to corporate office general numbers; greeting & directing guests arriving or leaving. Distributing incoming faxes and deliveries.  Scheduling conference rooms and bridge lines for associates.  Maintaining the lobbies and conference rooms in a neat and orderly manner.  Assisting with special projects, as needed.  Must be highly customer service oriented and able to courteously and helpfully assist customers, colleagues, vendors and any individuals contacting the company.

     

    What you’ll do as a Client Experience Associate:

    • Create a memorable customer service experience for current and potential clients, and provide ongoing support to internal colleagues.
    • Answer and direct incoming calls and greet clients/guests
    • Assist associates with scheduling conference rooms and bridge-lines.
    • Provide reception coverage whenever needed on any client-facing floor.
    • Routinely check conference rooms and lobbies throughout the day to ensure environments are tidy and clean for guests.
    • Strictly adhere to bank security protocol. Perform opening & closing procedures for the reception area. Perform security watch during business hours for all parties entering the office.
    • Assist with small projects/tasks for colleagues.
    • Perform other duties & responsibilities as required or assigned by manager.

     

    What skills you will use:

     

    Excellent written, oral and social communication skills

    • Provide extraordinary service by going above and beyond to satisfy clients and colleagues
    • Positive, proactive and friendly attitude
    • Team player; provide reliable and generous support to team members
    • Flexible and adaptable in light of ever-changing coverage needs on the team.
    • Ability to understand and navigate a large amount of reference information.
    • Furthers the First Republic Bank culture and values

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient.
    • Must be able to communicate effectively via telephone and in person.

     

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

     

    We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

     

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.

     

     

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