Fraud Strategy and Operations Manager

Job Locations
US-CA-San Francisco


At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic. 


Incredible teams doing exceptional work, every day.

The Financial Crimes Risk Management group consists of anti-money laundering, economic sanctions, foreign corruption, fraud, and corporate security.  Our program is designed to ensure protection of our clients, the U. S. financial system, and our country from illicit actors who exploit banking services with nefarious and criminal intent.  Our fraud group protects our clients and Bank from losses while the Bank’s physical security team protects our clients, visitors, employees and Bank’s monetary and physical assets.


As a Fraud Strategy and Operations Manager, you will be responsible for presenting to senior management, developing policies and procedures and improving processes. You will monitor, mentor and counsel staff.  


What you’ll do as a Fraud Strategy and Operations Manager:

  • Manage, control, and direct the functions, processes, and operations of the Card Fraud team and establish policies, procedures and objectives.
  • Oversee debit card fraud and determines strategies and best practices to proactively respond to emerging fraud trends.
  • Coordinate with cross-functional teams including Data Science, Product, Digital, Engineering, Legal, Policy, and Operations to create a roadmap for fraud detection solutions. 
  • Perform cross channel view of Fraud Risk.
  • Responsible for interviewing, hiring, terminations, discipline, training, coaching, writing and delivering performance appraisals, compensation changes, promotions and transfers, delegating assignments, and oversight of work
  • Assess the effectiveness of operations to ensure that practices comply with internal/industry guidelines and implements new processes to manage fraud losses to acceptable levels.
  • Responsible for fraud loss projections and planning
  • Analyze and create action plans in response to performance reports, progress, and variance from established risk control objectives; prepare reports and makes recommendations to senior management on strategic risk control issues (e.g., product/service implementation cost, capacity plans, cost/benefit analysis, etc.). 
  • Interpret analytics and create tactical actions plans to implement risk avoidance measures or strategies.
  • Analyze, summarize and present to senior management statistics and reports to identify/analyze trends, section performance metrics, and employee productivity.
  • Direct project strategy related to card fraud detection, prevention or root cause analysis.
  • Ensure compliance with card issuer/associations and Federal regulations.
  • Monitor and analyze key performance indicators, and establish processes and methodologies for preventative actions.
  • Partner with business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management.
  • Review and analyze fraud incidents to ensure accurate completion through escalation to the appropriate area according to guidelines; determine if changes/improvements are necessary.
  • Perform supervisory/managerial responsibilities
    - Ensure adequate/skilled staffing; select employees
    - Establish performance goals and priorities
    - Prepare, conduct, and review performance appraisals
    - Develop, mentor and counsel staff
  • Completes project and tasks as assigned within allocated time frames
  • Perform other duties and responsibilities as required or assigned by senior management.
  • Conduct fraud assessments on controls.


You could be a great fit if you have:

  • 3-5 years managerial experience with a Visa or Mastercard fraud operation at a financial institution.
  • Previous call center management experience, including forecasting, reporting and scheduling experience is desired.
  • Excellent written and oral communication skills; competency with creation and presentation of materials to senior leadership positions.
  • Bachelor’s degree in Business Administration, Finance, or the equivalent combination of training, education, and experience.
  • Experience in fraud operations including related federal, industry regulations, standards Advanced knowledge of credit and/or debit card fraud issues, patterns and processes
  • Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Advanced skill interacting tactfully and effectively in difficult situations 
  • Effective database and presentation software skills
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill in results-oriented leadership in a challenging environment
  • Must possess strong problem-solving skills
  • Knowledge and experience in banking/financial services regulatory compliance
  • Must be able to work independently, efficiently, and possess excellent organizational and prioritization skills
  • Must be detail-oriented and able to handle multiple tasks concurrently
  • Must be flexible and able to change direction quickly
  • Comfortable in a fast-paced environment
  • Superior verbal and written communication skills

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.
  • Must be able to travel as position requires.

 Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.


We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.


First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.


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