Supervisor, Compliance Processing

ID
2020-9841
Job Locations
US-CA-San Francisco
Category
Deposit Services

 

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

 

The Supervisor, Compliance Processing will provide leadership and direction to our Compliance Processing Team. This position is responsible for supervising the Compliance Processing department’s day-to-day operations to ensure that client service is being delivered at the highest possible level, and that team performance and production goals are attained. Additionally, the Supervisor will perform administration, maintenance, monitoring, reporting and oversight of various departmental functions.

 

This position carries out supervisory responsibilities in accordance with the bank’s guidelines, policies and procedures and all applicable state and federal laws. Responsibilities include interviewing, hiring and the overall development of associates; coaching and mentoring while providing opportunities to enhance career growth; planning, assigning and directing work; setting expectations and appraising performance; recognizing and rewarding associates or recommending disciplinary action as appropriate; addressing complaints and resolving problems; and helping to build a positive team cultur

 

 

 

  • Providing operational direction to the department in accordance with established systems and procedures. This includes ensuring the timely and accurate completion of departmental work and management reports, supervising, training, and evaluation of direct reports, coordinating the workflow within the department and resolving complex problems. This is accomplished through effective leadership, coaching, and supervision.
  • Responsible for planning, directing and organizing the activities of the team
  • Monitor workflow, ACD call and email queues. Ensure that operational SLAs are met consistently and core issues are identified when SLAs are not met.
  • Conducts regular audits of established accounts (files) to ensure compliance with bank standard and IRS rule
  • Responsible for updating the departmental procedures and keeping an in-depth knowledge of all bank products, policies, and procedures. Ensure written procedures are consistently reviewed and updated to reflect current process.
  • Writing and conducting employee performance evaluations and disciplinary actions, as well as preparing employee accountabilities, and performing skill observations.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

 

Qualifications:

 

  • BS/BA degree preferred. Minimum 3 years of related experience; 3 or more years of progressive Compliance Processing experience and responsibilities preferred.
  • Proven knowledge and competence in the following areas: IRA Support, Unclaimed Property, Legal Order (Levy) and Garnishment processing, Legal Trust Account (IOLTA) Reporting. Regulations D Monitoring, Year-End Processing.
  • Must be familiar with terminology associated with the establishment and servicing of IRAs such as: Traditional IRA, Roth IRA, and SEP IRA.
  • Able to demonstrate the ability to coordinate multiple priorities, successfully resolve complex matters, quickly understand processes/workflows, identify risks, and effectively tailor communications (written/verbal) to audience in a clear and concise manner.
  • Highly independent and can achieve results with little or no oversight.
  • Must be able to identify opportunities for process enhancements while supporting existing standards with focus towards providing excellent service to our clients.
  • Multi-Tasking, consistency with meeting deadlines, demonstration of follow-through, and adherence to all regulatory and company policies and procedures.
  • Ability to create a good working environment in a team; works towards shared goals contributing ideas and accepting change.
  • Resolves difficult or complicated challenges by examining all available resources for answers, breaking down problems and identifying all facets to help develop a solution.
  • Proficient with MS Office software; Access, Outlook, Word, and Excel.
  • Work overtime as needed.
  • Team player
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values
  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel as position requires.

 

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

 

Own your work and your career - apply now

Are you willing to take initiative and make decisions? Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability—that’s the First Republic way. Come join us!

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

 

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

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