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See service from a higher perspective
As Advanced Planning Associate, you will support First Republic’s Financial Planners who are responsible for the development, design and implementation of comprehensive financial plans as well as other wealth planning deliverables. The Financial Planning group services multiple client segments but the Financial Planning Senior Associate will primarily support the Financial Planners for the $15 million net worth client; on average $50 million net worth client. The position offers an excellent opportunity for an individual seeking to build a career in financial planning. Responsibilities range from supporting our financial planning professionals to acting as the first point of contact for individual clients.
What you’ll do as a Advanced Planning Associate:
- Develop client financial plans
- Compile information, conduct research and assemble all applicable client data necessary to develop a solid, viable, meaningful financial plan; this process often involves direct contact with the client/client delegates or investigative research using available online tools.
- Utilize financial planning software to build financial model based on client data and information compiled.
- Independently analyze data and perform quality control testing to ensure the accuracy and reliability of the analysis developed by the financial planning software.
- Independently review and prepare analysis of client trust documents for review by a Financial Planner.
- Take lead in development, review and completion of financial plans, client documentation, and analysis for Financial Planner approval.
- Develop and maintain strong relationships with clients, accountants and attorneys to ensure data, analysis and plans are accurate and complete.
Secondary responsibilities:
- Ensure engagement letters and welcome packages are sent to clients.
- Manage confidential client information.
- Manage client pipeline and/or engagement from initiation to completion.
- Maintain metrics needed to measure outcomes of the client engagements.
- Main point of contact with private banking, wealth management teams and internal resources regarding client engagements.
- Ensure invoices are effectively handled.
- Lead various special projects related to planning.
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See service from a higher perspective.
As a Client Service Specialist, you’ll assist Relationship Managers and Loan Specialists with a variety of day-to-day analytical and customer service activities. In this position, you’ll have the opportunity to act as a liaison between Relationship Managers, Private Banking Officers, Portfolio Managers, and lending team members and clients.
What you’ll do as a Client Service Specialist:
- Support the loan process by issuing preapproval letters, preparing client files, gathering loan documentation, sending loan applications to clients, and assisting with loan processing and some general loan analysis.
- Provide excellent customer service as you follow up with delinquent clients, mail out loan applications and respond to incoming calls.
- Assist with special marketing projects by coordinating the distribution of marketing mailers, contacting customers to explain new marketing campaigns and preparing rate sheets for broker open houses.
- Support RM with construction draw follow up.
You could be a great fit if you have:
- Two or more years of customer service experience with an emphasis on building customer relationships and providing excellent customer service
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- May be required to lift 25-50lbs.
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What you’ll do as a Contingent – Python Developer:
- Work on end-to-end (conception, development, maintenance and evolution) implementation of wealth management technology solutions. Includes working as an effective liaison between the front office, business units, operations and other technology groups to ensure that client needs are addressed while maintaining alignment to the Bank’s goals and strategy.
- Drive technical excellence and implementation of best engineering practices.
- Provide design to deliver engaging, innovative, and client-centric wealth management technology solutions.
- Define design techniques and development standards to support cross-functional, multi-system solutions that scale and are flexible to meet the future needs of the organization.
- Review other developers’ solutions and assure adherence to the highest quality standards.
- Oversee the design, scoping, implementation, and testing in short agile release cycles of in-house development and vendor implementations end-to-end.
- Perform prioritized planning and execution of the product development and release schedules while iteratively defining & refining development processes as the team grows.
- Create and maintain an open and transparent environment that values speed and innovation.
- Act as tertiary level support for Technical Support when necessary.
- Responsibilities include: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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What you’ll do as a Contingent – Python Developer:
- Work on end-to-end (conception, development, maintenance and evolution) implementation of wealth management technology solutions. Includes working as an effective liaison between the front office, business units, operations and other technology groups to ensure that client needs are addressed while maintaining alignment to the Bank’s goals and strategy.
- Drive technical excellence and implementation of best engineering practices.
- Provide design to deliver engaging, innovative, and client-centric wealth management technology solutions.
- Define design techniques and development standards to support cross-functional, multi-system solutions that scale and are flexible to meet the future needs of the organization.
- Review other developers’ solutions and assure adherence to the highest quality standards.
- Oversee the design, scoping, implementation, and testing in short agile release cycles of in-house development and vendor implementations end-to-end.
- Perform prioritized planning and execution of the product development and release schedules while iteratively defining & refining development processes as the team grows.
- Create and maintain an open and transparent environment that values speed and innovation.
- Act as tertiary level support for Technical Support when necessary.
- Responsibilities include: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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Common goals, uncommon potential
The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you'll be doing as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
What skills you will use:
- College degree preferred
- Previous banking or retail service experience with a strong emphasis on sales, customer service, new accounts, and computer skills
- Existing client portfolio desired
Job Demands
- Vision must be sufficient to read data reports, manuals and computer screens
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
- Speech must be coherent and articulate to clearly convey and exchange information
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time
- Must be able to travel in a limited capacity
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Common goals, uncommon potential
As a Client Service Associate, you’ll serve as the first point of contact for clients or prospects. You’ll be called upon to provide a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across our teams.
What you’ll do as a Contingent Client Service Associate:
- Oversee client interaction, participate in client meetings, manage communication through telephone and email, prepare presentations for clients, process transactions and provide product and marketing support.
- Research and respond to inquiries for our high net worth clients; escalate issues as appropriate.
- Act as the liaison between the investment professional and client and the Private Wealth Management middle office functions, such as client services, trading, portfolio management, billing and fee support, performance and trust.
- Handle administrative tasks, assist with phone calls to prospects and clients, manage meeting logistics, submit business expense requests, schedule appointments and distribute mail.
- Place equity, mutual fund and fixed income trades for brokerage clients; as necessary, utilize custodial websites, CRM client database and APX portfolio management system.
- Assist with completion and transmission of transaction documents and communicate with operations/billing/internal departments/First Republic Securities Company and other custodians regarding transaction-processing follow-up.
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The Alternative Investment Research Analyst will have the opportunity to be an integral team member in evaluating, analyzing and monitoring private equity, real estate and select hedge fund managers in a dynamic, fast-paced environment.
What you’ll do as a Alternative Investment Research Analyst:
- Create discounted cash flow and M&A models to evaluate manager performance track record and underlying portfolio companies
- Research, review and create private equity and hedge fund investment memos
- Manage and work collaboratively on special projects that may be critical to the Bank
- Conduct industry and fund specific research
- Monitor existing funds
- Maintain due diligence folders and update pipeline of new funds
- Improve and develop policies and procedures
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The Senior Alternative Investment Research Analyst will have the opportunity to be an integral team member in leading evaluation, analysis and monitoring of private equity and select hedge fund managers in a dynamic, fast-paced environment.
What you will do as Senior Alternative Research Analyst:
- Reviewing, researching, providing write ups and presenting new alternative investment funds; i.e., real estate, private equity and hedge fund investments.
- Leading or co-leading the due diligence process, evaluating manager track record and the underlying portfolio assets
- Structuring and negotiating investment terms and legal documents.
- Expanding fund origination funnel by deepening existing relationships and finding new fund investment opportunities.
- Conducting on-going monitoring of existing funds.
- Contributing towards Alternative Investment strategy papers based on evolving themes and in-line with the CIO’s asset allocation models.
- Coordinating with legal, operational and compliance due diligence teams
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Common goals, uncommon potential
Within the Lending Strategy, Products & Sales Department of First Republic, you will be part of a team that is integral to the Bank’s mortgage origination and balance sheet management activities through its contributions to our Secondary Marketing area. We monitor the mortgage market and recommend strategy, provide the Bank’s daily mortgage loan pricing, create new loan products, sell all loan assets for the Bank, manage pricing and products in multiple systems, and work collaboratively with Loan Teams and Executive Loan Committee to facilitate loan originations and successful secondary market transactions.
The Rate Lock Desk Associate’s primary responsibility is to monitor and respond to support requests received via the Desk’s special email address and phone line. This would typically include providing assistance to Loan Teams with regard to the usage of the loan origination system, locking and extending locks for portfolio and investor loans, answering questions regarding loan programs, pricing and guidelines and assisting Loan Teams in correctly pricing their loans.
Eventual responsibilities would also include creation and distribution of the Bank’s daily mortgage rates and documentation and management of sales of mortgage loans.
The ideal candidate will display extraordinary customer service and communication skills and a willingness to take on new responsibilities.
What you’ll do as a Rate Lock Desk Associate:
- Evaluate loans for adherence to defined loan program guidelines and pricing. Perform rate lock and approval functions in loan origination system.
- Provide prompt and professional assistance to Loan Teams with rate lock and loan program questions/issues.
- Educate/train Loan Teams on pricing loans, including the use of the loan origination system and loan pricing engine.
- Interact with purchasers of loans and manage loan sale documentation and process.
- Ensure the accuracy of the daily mortgage rates and their timely release to the Bank.
- Ensure accuracy of product and pricing information across system platforms.
- Assist with any and all projects as needed for the department, such as software implementation and testing, changes to loan programs and changes due to regulatory requirements.
- Create and maintain Desk procedures.
- Identify opportunities for process improvement.
- Performs other duties and responsibilities as required or assigned by manager.
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Trust Officer
The Trust Officer has primary responsibility to ensure that the accounts assigned to that individual are properly administered, and to act as a resource for other members of the team. The officer also will represent FRTC in the community through membership in professional associations and play a role in the development of trust business retention and development.
What you will do as a Trust Officer:
- Carry out all account administrative duties either directly if appropriate or supervise activities conducted by others affecting the account.
- Provide on-going training to administrative assistant and delegate responsibilities as appropriate.
- Maintain knowledge of SunGard operating system, Investment Scorecard, Microsoft Office and other technology to complete responsibilities.
- Identify any issues or problems in an account and promptly bring them to the attention of management.
- Provide continuing input to administrative policy and procedures manual.
- Participate in business development activities.
- Open all new accounts in a timely manner
- Prepare timely annual reviews for all accounts.
- Communicate with account principals, beneficiaries, accountants and other third parties as required. Keep FRTC members informed about account administration or operational issues.
- Participate and contribute to department activities designed to improve the account management process, such as TAC, TSG and the training conducted by FRTC managers.
- Enhance knowledge of trust, tax and related areas by participating in ongoing educational functions, including those offered by FRTC and those available from third parties.
- Interact with other First Republic Bank members to expand their knowledge about FRTC.
- Perform duties & responsibilities specific to department functions & activities
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Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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What you'll do as a Loan Specialist:
- Communicate with customers, providing excellent customer service and ensuring the customer relationship is maintained at the highest possible level.
- Review set-up loan files for completeness and identify missing documentation and/or problems.
- Analyze each loan file, ensuring the LAW form, loan narrative (if applicable), appraisal(s), application, preliminary title report and verifications meet secondary market and First Republic Bank loan program criteria and are accurately documented.
- Prepare loan files for funding by reviewing the analysis for accuracy and by completing the Request for Documents form to ensure all regulatory information and loan terms are accurately input into the computer system to meet compliance requirements.
- Complete KYC Flightpath compliance for all loan types
- Utilize and apply FNMA lending guidelines and other industry compliance regulations
- Prepare pre-qualification and/or commitment letters for loan officer review.
- Cross train other team members, when applicable
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
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What you’ll do as a Client Relationship Manager:
- Support the loan process:
- Prepare pre-approval letters
- Send out initial loan application and needs list
- Gather loan documentation on the “needs list”, request missing items from clients
- Provide excellent customer service:
- Mail out loan applications
- Respond to incoming communications and direct client inquiries to ensure proper resolution
- Answer general loan servicing questions
- Assist with special marketing projects:
- Coordinate distribution of marketing mailers
- Coordinate client event invitation lists
- Contact customers to explain new marketing campaign
- Coordinate broker opens
- Assist with special projects and events
- Provide administrative support:
- Mail out realtor rate sheets
- Complete expense reports
- Assist with products per client linkage
- Increase RM’s efficiency through tasks specified by RM
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What you’ll do as a Benefits Compliance and Leave Administration Manager:
You will have the opportunity to lead the administration and facilitation of the leave management process for the Bank. You will be responsible for ensuring leave management processes are administered consistently with the Bank's policies and compliantly with local, state and federal regulations, including FMLA, CFRA, ADA, PDL, LOA, STD, LTD.
This position will also be responsible for overseeing the administration of Workers’ Compensation programs and benefit related compliance.
You will be accountable for keeping abreast of all current and future federal and state regulatory requirements and for developing and implementing policies and procedures that ensure the Bank’s compliance requirements are met.
- The Leave of Absence (LOA) and Compliance Manager is responsible for the end-to-end leave of absence program. Including program design and daily administration; with focus on the employee experience, accurate pay, policy and legal compliance and continuous improvement.
- The LOA Manager is ultimately responsible for the processing and tracking of employee leaves of absence to include: coordinating the provision of extended disability leave, and producing disability reports and statistical analysis.
- This position also facilitates the ADA interactive process, coordinating the non-occupational return to work program and reasonable accommodation.
- This position will also be responsible for overseeing the administration of Workers’ Compensation programs and benefit related compliance. Accountable for keeping abreast of all current and future federal and state regulatory requirements and for developing and implementing policies and procedures that ensure the Bank’s compliance requirements are met.
- This role will also be asked to support various benefit department projects as needed.
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What you’ll do as a Senior Software Engineer:
The data engineer will help the team in formulating, executing and operationalize the data migration and engineering efforts. The role will be a data champion in evangelizing the industry best practices regards to data architecture for storage, migration and complete data life cycle. Will study the current architecture for data migration through ETL and apply relevant technology skills in rewriting and establishing frameworks for a well architected data environment. This will include on Premise work and also moving data to cloud with semantic changes. The data engineer will report to Director of Data Architecture and help continued support for maintaining, improve or replace Informatica MDM hub Services. The data engineer should be proficient in Java/J2EE/web services; data streaming technologies; Pear/Python or relevant scripting technologies. This position will work closely with key stakeholders in business and IT. The candidate should have hands-on level understanding of data technologies and be willing to learn new technologies with a proven "can do" attitude. Should have knowledge of EAI, SOA and ETL integration methods. The person will also need to have critical thinking and debugging skills to be able to support the data application and tools.
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This person will primarily assist designated Trust Officers in the daily administration of all types of accounts. This includes daily review of all transactions and cash reports; preparation of all necessary paperwork for cash receipts and disbursements and fielding routine inquiries and requests from clients and business partners. In addition, this person will be responsible for setting up new accounts in Sungard AddVantage.
What you’ll do as a Securities Loan Account Analyst:
- Input Account Record data on Sungard Addvantage, including set up of proxies, statements, and 1099 recipients.
- Daily review of transaction journals and cash reports.
- Where applicable, manually manage cash activities for each account.
- Assist in completing initial and annual account reviews.
- Review overdraft reports and ‘cure’ overdrafts where applicable.
- Review fee maps and authorize the release and postings.
- Conduct research work in order to answer clients' inquiries.
- Sort and review mail for trust officers.
- Prepare trade tickets for trades executed by the trust officers with FRSC.
- With Trust Officer approval, prepare tickets/entries to move cash to/from accounts and ledgers to cover overdrafts.
- Prepare same-day or future disbursement entries pursuant to requests and approvals. Where necessary, send out confirmation letters on disbursement requests via telephone. Conduct disbursement call backs on fedwires. Reprint statements as requested.
- Where necessary, update the account synoptic and account records, update name and address records. Where necessary, administer investment manager Excel database.
- As required, maintain and print ticklers for trust officers.
- Serve as liaison between Administration and Operations including securities related activities.
- Administer low-maintenance accounts with minimum supervision from the Trust Officers.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Responsibilities include the following:
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adhering to Bank policies and procedures.
- Completing required training.
- Identifying and reporting suspicious activity to the AML Officer.
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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What you'll do as a Staff Accountant:
- Responsible for the recording, processing and reconciliation of the Bank's investment activities (using TPG software), including daily payments and monthly income accruals.
- Identify, research, investigate, and problem-solve GL account reconciliation issues. Under some circumstances, contact other departments to resolve outstanding issues.
- Assist in monthly close cycle of the company subsidiary.
- Prepare schedules in support of management financial analysis.
- Prepare journal entries for the clearing of daily wire activity within Treasury function.
- Perform monthly certifications to certify assigned General Ledger accounts within daily, monthly and quarterly deadlines.
- Prepare quarterly PBCs to support external reporting function within dealings.
- Assist in providing detailed support to Accounting Management on financial reports and schedules and regulatory reporting such as the 10Q & 10K and the Call Report.
- Support the accounting team in meeting month end closing in a fast manner.
- Assist management on responding to inquiries from internal and external auditors.
- Organize and maintain updated accounting procedures respective to assigned tasks.
- Assist in various projects as needed.
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- Proactively manage Officers’ calendars; i.e., prioritize meetings, provide ample time to review meeting materials, and advice of any cancellations or rescheduling.
- Perform administrative duties such as answering phones, taking messages, mailings, photocopying, planning meetings, ordering office supplies.
- Ensure work space readiness for new team members. Coordinate ongoing premises and office supply needs of ERM team.
- Coordinate technology/communication needs for large and small meetings with internal IT team.
- Arrange travel to maximize efficiency of Officers’ schedules. Create and submit expense reports in a timely manner. Ensure all expenses captured.
- Prepare or edit memos and presentations. Occasionally required to write materials based on outline input from Officers and other executives. Assist in preparing and submitting materials for Board meetings and various bank committees including Bank and Directors’ Risk Committees.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with specific projects as assigned.
- Other responsibilities include:
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
- Adhering to Bank policies and procedures
- Completing required training
- Identifying and reporting suspicious activity to the AML Officer
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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The primary function of the Operations Associate is to provide a wide range of administrative and operational support to Wealth Managers and Clients Service Associates. This position is responsible for the setup, maintenance and closing of the account on our Portfolio Management systems. The candidate will utilize various internal systems and learn process based workflow to service various requests. The candidate is expected to work with minimal supervision.
What you will do as an Operations Associate:
- Open new accounts in APX including downloading position data from Advent.
- Review new account documentation and check for any discrepancies between custodian data and new account paperwork. Work directly with Portfolio Managers, Client Services, and Client Administration Team to correct any discrepancies.
- Input and validate cost basis with information provided by custodian or client services associate.
- Reconcile new accounts and correct any errors.
- Set up new accounts in Moxy, Sungard, FolioDynamix, and Addepar.
- Perform various maintenance and closing of accounts in internal systems.
- Work closely with PWM Technology department to maintain and update tools as necessary to continuously improve accuracy and efficiency.
- Recommend and implement new policies and procedures to streamline operational workflow.
- Interact with external clients (custodians and vendors) and internal clients (other departments, client services and portfolio managers).
- Perform reviews of APX accounts and data for accuracy.
- Work with other departments on various data analysis projects utilizing data from APX and other sources.
- Train operations staff on processes and procedures when needed.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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What you'll be doing as a Administrative Assistant & Team Coordinator:
- Provide project coordination and admin support to data management function in the bank
- Arrange communications logistics (WebEx, conf. room setup), make catering arrangements, event coordination etc.
- Take minutes, assist with collecting & consolidating status reports from staff, track and follow-up on action items
- Navigate the organizational infrastructure to get the issues resolved
- Manage Calendars, phone calls, coordinate meetings and make travel arrangements
- Work with department staff to gather and prepare agendas, meeting materials and handle other logistics
- Create presentation materials, assist with monthly and quarterly metrics reports and submit expense reports
- Assist with the recruiting, manage onboarding of new hires, respond to invoices
- Order and organize office supplies, administer & organize team's shared folders
What skills you will use:
- A bachelor's degree
- Good at doing multi-tasking/quickly switch between the contexts and developing a sense of relative prioritization in attending the tasks
- Possesses can-do attitude and displays high-sense of urgency
- Ability to build good relationships with admin assistants of other departments and coordinate with them efficiently
- Strong working knowledge of Microsoft Office products (Word, Excel and PowerPoint)
- Strong written and verbal communication skills
- Must be flexible in rapidly changing environment
- Previous financial services experience is a plus
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The Operations Associate is responsible for the integration of new investment teams and the onboarding of new clients. This responsibility includes but is not limited to approving new account opening and maintenance, asset movements (disbursements), and internal client service.
What you will do as a Operations Associate, Client Administration Team:
- Facilitate the client onboarding process for all new Investment Professionals. This involves:
- Reviewing new account opening documentation
- Ensuring that KYC standards are met
- Tracking exception approvals and one-off requests
- Approve account maintenance requests such as signer updates, trust conversions, POA additions, beneficiary updates, and other various maintenance requests.
- Answering client service help lines, answering routine questions and escalating issues to management, when appropriate.
- Ensuring compliance with both internal and regulatory policy and procedures.
- Performs other duties and responsibilities as required or assigned by supervisor which may include special projects.
- Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience.
