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See service from a higher perspective
As a Trust Associate, you will primarily assist designated Trust Officers in the daily administration of all types of accounts. This includes daily review of all transactions and cash reports; preparation of all necessary paperwork for cash receipts and disbursements and fielding routine inquiries and requests from clients and business partners. In addition, you will be responsible for setting up new accounts in Sungard AddVantage.
What you will do as a Trust Associate
- Various administrative tasks (including, but not limited to, travel arrangements, expense reports, scheduling meetings and conference calls, answering phones, baking cookies for clients, managing invitation lists, electronic filing of documents, sending out correspondence).
- Input Account Record data on Sungard Addvantage, including set up of proxies, statements, and 1099 recipients.
- Daily review of transaction journals and cash reports.
- Where applicable, manually manage cash activities for each account
- Assist in completing initial and annual account reviews.
- Review overdraft reports and ‘cure’ overdrafts where applicable
- Review fee maps and authorize the release and postings.
- Conduct research work in order to answer clients' inquiries.
- Sort and review mail for trust officers
- Prepare trade tickets for trades executed by the trust officers with FRSC.
- With Trust Officer approval, prepare tickets/entries to move cash to/from accounts and ledgers to cover overdrafts
- Coordinate and produce all DTC-related activities, reports, packages and meetings.
- Prepare same-day or future disbursement entries pursuant to requests and approvals
- Where necessary, send out confirmation letters on disbursement requests via telephone. Conduct disbursement call backs on fedwires. Reprint statements as requested.
- Where necessary, update the account synoptic and account records, update name and address records. Where necessary, administer investment manager Excel database.
- As required, maintain and print ticklers for trust officers.
- Serve as liaison between Administration and Operations including securities related activities.
- Administer low-maintenance accounts with minimum supervision from the Trust Officers.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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The Senior Trust Officer has primary responsibility to ensure that the accounts assigned to that individual are properly administered, and to act as a resource for other members of the team. The officer will travel to and participate in "road shows" designed to educate internal and external partners on First Republic's Delaware trust offering and identifyingt Delaware opportunities. The officer also will also represent FRTC in the community through membership in professional associations and play a significant role in the development of trust business retention and development.
What you will do as a Senior Trust Officer:
- Carry out all account administrative duties either directly if appropriate or supervise activities conducted by others affecting the account. Manage fiduciary risk while maintaining administrative and compliance excellence.
- Provide on-going training and guidance to administrative staff and delegate responsibilities as appropriate.
- Maintain knowledge of SunGard operating system.
- Identify any issues or problems and promptly bring to management's attention.
- Serve as mentor for more junior trust officers.
- Participate in business development and marketing activities, including meetings with internal partners, COI's and clients. Deliver financial and estate planning during client meetings.
- Obtain committee approval for all new accounts in a timely manner and conduct initial reviews.
- Prepare timely annual reviews for all accounts.
- Communicate with account principals, beneficiaries, accountants and other third parties as required. Keep FRTC members informed about account administration or operational issues.
- Participate and contribute to departmental activities designed to streamline and improve the fiduciary account management process.
Enhance knowledge of trust, tax and related areas by participating in ongoing educational functions, including those offered by FRTC and those available from third parties.
- Interact with other First Republic Bank members to expand their knowledge about FRTC. Participate in training sessions to educate FRB colleagues regarding Delaware trusts.
Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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See service from a higher perspective.
As a Senior Loan Analyst, you will have the opportunity to process and underwrite single-family residential mortgage loans while providing an exceptional client experience. You will analyze complex tax returns and financial statements and assist in completing the loan process from start to finish. After you’ve developed a strong comfort level with the residential loan process, you’ll have the opportunity to learn apartment and commercial property loan analysis and processing.
What you’ll do as a Senior Loan Analyst:
- Communicate with clients, providing excellent customer service and ensuring that the client relationship is maintained at the highest possible level.
- Analyze and process each loan file, ensuring that the Loan Approval Worksheet, loan narrative (if applicable), appraisal, application, preliminary title report and verifications meet secondary market and First Republic loan program criteria and are accurately documented and complete.
- Underwrite the income sources, collateral and credit quality of residential loan applications. This includes analysis of personal and business income tax returns, tax schedules and financial statements.
- Prepare loan files for funding by reviewing the analysis for accuracy.
- Complete the Request for Documents form to ensure that all regulatory information and loan terms are accurately entered into the computer system to meet compliance requirements.
- Complete Know Your Client regulatory data for all loan types.
- Follow the lending guidelines from the Federal National Mortgage Association and nonconforming secondary market investors, along with other industry regulations.
- Prepare prequalification and/or commitment letters for loan officer review.
- Learn the Bank’s loan pricing matrix and become comfortable engaging with clients to confirm and discuss our loan programs.
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Common goals, uncommon potential
A successful candidate will have a minimum of three plus years of experience in the financial industry working with high net worth individuals and families and have an enhanced understanding of industry regulations and compliance issues. Must have a desire and capacity to thrive in a dynamic, constantly changing global market environment. Must be able to exercise discretion and apply independent judgement with respect to matters of significance on a daily basis.
What you’ll do as an Associate Client Service Manager:
- Assist Client Service Manager (CSM) in daily supervision of administrative responsibilities (FL reassignment, timecard approval, access management approval, etc.)
- Work with CSM to handle day-to-day questions and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flags, etc.)
- Handle remediation projects, track various workflows to ensure the firm is in compliance with internal and regulatory policy (Investment Policy Statements, KYC, AML/BSA, etc.)
- Partner with CSMs in organizing and leading dynamic meetings with the Client Service Team to communicate regular policy and procedure updates as well as facilitate discussion.
- Partner with CSMs to produce and deliver both mid-year and year-end evaluations for the Client Service Team by gathering, synthesizing and recording feedback from a variety of internal partners.
- Assist in building, training, managing and leading Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients. Participate in the development and drive implementation of career development opportunities and plans for Client Service to improve employee satisfaction and quality of work.
- Partner with CSM to identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm.
- Work with CSM in the development and drive implementation of department policies and/or procedures to help improve service and overall efficiency.
- Partner with the CSM & Regional CSM as needed to help evolve the Client Service Model to support the growth and evolution of the business
- Assist with the onboarding of new Advisor Teams
- Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience
- Perform duties and responsibilities as required or assigned by the CSM and/or Regional CSM
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you'll be doing as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
What skills you will use:
- College degree preferred
- Previous banking or retail service experience with a strong emphasis on sales, customer service, new accounts, and computer skills
- Existing client portfolio desired
Job Demands
- Vision must be sufficient to read data reports, manuals and computer screens
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
- Speech must be coherent and articulate to clearly convey and exchange information
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time
- Must be able to travel in a limited capacity
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- Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.
- Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills.
- Provide highest levels of availability within the ACD system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction.
- Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 2010, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active Directory and Exchange, XP and Win7 operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative.
- Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.
- Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment.
- Perform duties & responsibilities specific to department functions & activities including but not limited to: timesheets, special projects, meetings with staff and 1:1’s with supervisors.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Assist with special projects as assigned.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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See service from a higher perspective
As a Registered Client Service Associate, you will be the first point of contact for clients or prospects, providing a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across Registered Investment (RIA), Broker-Dealer and Trust or other teams.
What you’ll do as a Registered Client Service Associate:
- Provide sales and service support for current clients and prospects.
- Research and respond to inquiries of high net worth clients; escalate issues as appropriate.
- Oversee client interaction — act as a conduit between client and Private Wealth Management operations; create business plans geared toward client growth; build relationships with clients by initiating contact and making frequent office visits; introduce technology and services to clients as appropriate; cross sell products, services and/or technology; monitor client investing and understand their rationale, intentions and goals.
- Assist with phone calls to prospects and clients, manage meeting logistics, submit business expense requests, schedule appointments and distribute mail.
- Place equity, mutual fund and fixed income trades for brokerage clients; as necessary, utilize custodial websites, CRM client database and APX portfolio management system.
- Assist with completion and transmission of transaction documents and communicate with operations/billing/internal departments/First Republic Securities Company and other custodians regarding transaction processing follow-up.
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Common goals, uncommon potential
As an Eagle One for Business, Account Executive, you will help us explore the significant opportunity that exists to expand business and personal banking relationships in each of our key geographies with the Eagle loan product suite. In this role, you will be responsible for helping establish new banking relationships with businesses and, more importantly, the high net worth individuals associated with these businesses, as well as growing relationships with existing clients. In an effort to expand First Republic’s small-business lending portfolio, you’ll focus on building the client base for our Eagle One for Business loan product.
You’ll have the opportunity to work closely with Preferred Banking Offices and Relationship Managers on marketing efforts, joint calls, and follow-up with existing clients and prospects. Further relationship-building opportunities will include obtaining bank deposits; selling additional Eagle Lending products; and providing referrals for investment advisory, trust and other private banking products.
What you’ll do as an Account Executive, Eagle One for Business:
- Develop high-quality Eagle One for Business loans for clients and prospects by partnering with Relationship Managers and Preferred Banking Offices, building referral networks, and identifying new Eagle One for Business loan clients to the Bank.
- Manage your territory’s pipeline of transactions in process, as well as providing client support and vetting the completeness of and completing initial credit analysis on new applications for Eagle One for Business loans.
- Assist your Preferred Banking Office colleagues in business development efforts and calling on clients as well as discovering new opportunities to serve the existing client base.
- Assist your Preferred Banking Office colleagues in reviewing credit requests, obtaining documentation, and coordinating with Credit Analysis and Credit Approval to ensure that the loans are high quality.
- Use critical thinking and independent judgment skills to resolve issues by arriving at alternative solutions and proposals to ensure that the loans are of high quality and that client needs are met.
- Further client relationships by bringing in deposits and referrals for wealth advisory, trust and other banking services.
- Work with the Regional Eagle Lending Sales and Service Manager and Deposit division District Managers to develop and implement promotions and other incentives and strategies to drive in quality business.
- Meet the goals established in your position-specific incentive program, which will emphasize Eagle Lending production, demand deposits, money market accounts and cross-selling the full private banking relationship.
- Create new processes and communication channels to ensure smooth communication and outstanding customer service, and work independently with all constituencies to ensure that issues are resolved, solutions created and transactions closed.
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Common goals, uncommon potential
As a Gradifi Sales Development Representative, you will help identify employers looking to offer meaningful benefits for an engaged and empowered workforce. You will have the opportunity to manage all aspects of prospect development for outbound opportunities, including pre-selling, qualifying, and handing it off to the Director. As a highly motivated, detail-focused individual looking for a new challenge, you will have the opportunity for added responsibilities as goals are exceeded.
What you'll do as a Gradifi Sales Development Representative:
- Identify and actively pursue potential new business opportunities for the Sales Director team.
- Effectively use sales enablement tools to make initial contact and qualify prospects, including completing outbound cold calls and emails and following up.
- Utilize information sources internally and externally to gather appropriate data to properly position business to prospect.
- Coordinate with the Sales Director to hand off opportunities and in some cases, see accounts through the full sales process.
- Identify the risks and needs of key decision makers, clients or prospects and present Gradifi’s unique value proposition to convert prospect to qualified opportunity.
- Assist Directors with coordinating the organizational resources necessary to drive a sale to completion.
- Maintain the CRM database with up-to-date prospective client information.
- Maintain and grow a pipeline to ensure revenue targets are met.
- Support sales efforts by adhering to department standards and providing timely and accurate updates on pipeline progression and growth.
- Become a subject matter expert for the Gradifi educational benefit offering.
- Collaborate with partners across other business units to strengthen client relationships with the Gradifi offering.
You could be a great fit if you have:
- An energetic, polished, confident, outgoing and proactive style
- Sales aptitude, strong communication skills and a knack at building and maintaining relationships
- The ability to work efficiently and effectively in both a team environment and independently, with a result-driven focus
- Excellent business skills with an emphasis in organizational selling
- The ability to work in a client-centric, strategic and decisive manner according to tight deadlines
- A fundamental knowledge of office databases and company sales technology tools
- The ability to identify and leverage essential information and think in a critical and logical manner
- A willingness to take on increased responsibilities
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Must be able to travel as position requires.
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Common goals, uncommon potential
The Credit Analyst will work in a dynamic environment with Business Bankers and the Business Banking Department in evaluating, underwriting, monitoring and maintaining the overall credit quality of new and existing Venture Capital and Private Equity loan facilities.
What you’ll do as a Credit Analyst:
Underwriting and Analysis:
- Underwrite high quality credit narratives in support of new and existing loans. This responsibility requires the following skills:
- Spreading business financial statements and tax returns using Moody’s software
- Analyzing multi-year trends and ratios from financial information
- Understanding cash flow from operations, which includes identifying recurring and non-recurring sources of cash flow
- Researching industry trends and risks
- Performing collateral analysis including accounts receivable, inventory, real estate and investments
- Running credit reports and gathering/analyzing KYC information
- Spreading personal financial statements and tax returns for individual guarantors, developing borrower and guarantor global cash flow analysis
- Presenting to Executive Loan Committee with the Business Banker for loan approvals.
Loan Closing:
- Work closely with Business Bankers, Commercial Loan Operations, Outside Counsel and the client to document and close loans thoroughly and swiftly. This process includes:
- Ordering loan documents, either in-house or using outside counsel
- Reviewing documentation for consistency and accuracy with credit approvals
- Ordering and reviewing formation documents & UCC searches for clients
- Ensuring loan terms have been detailed accurately on the Bank’s loan system, post-closing.
Portfolio Management:
- Create, maintain, and monitor all loan and credit files at the highest quality. This process involves:
- Monitoring existing credit facilities for financial and reporting covenant compliance
- Reviewing the covenant compliance log to ensure updated financial information and covenant compliance and communicating with clients to receive required reporting information
- Detecting early warning signs that could lead to a potential default
- Identifying defaults immediately to the Business Banker and Executive Loan Committee
- Monitoring underperforming loans
- Evaluating proper loan risk ratings
- Corresponding with Executive Loan Committee and Credit on waivers, amendments, renewals, reviews and modifications
Client Service:
- Assist the Business Banker on all levels of the business banking relationship to ensure the client receives exceptional service. This process includes:
- Receiving and funding loan advances and payments
- Collecting loan and legal fees
- Calling on delinquencies
- Assisting clients with various loan and deposit related inquiries
- Remedying or submitting client requests to the proper departments and following up to ensure timely execution
- Identifying cross-sell opportunities.
- Lead special projects as needed.
- Be or become proficient in Microsoft Office, Loan Vantage, AFS, and Moody’s.
- Perform duties and responsibilities specific to department functions and activities.
- Performs other duties and responsibilities as required or assigned by supervisor.
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What you'll do as a Coordinator, Strategic Partnerships:
- Work with VP of Strategic Partnerships (East Coast) and Director of Strategic Partnerships (West Coast) on the following ongoing projects:
- Local roll-out and updating/maintenance of Cybergrants online volunteerism platform and assist with execution and user inquiries
- Corporate donation fulfillment (grants, merchandise donations)
- Maintain sponsorship asset inventory and sponsorship asset fulfillment (charity ads, staffing events, filling gala tables, ticket allocation; logos, etc.)
- Track and update strategic partnerships budget and build for following year
- Work with Regional Managing Directors to determine CRA (Community Reinvestment Act) eligibility, work with Community Reinvestment group to help fulfill donation requests
- Plan and execute Corporate Social Responsibility volunteerism events and act as Volunteer Ambassador on the East Coast
- Assist with compilation of content for marketing collateral related to Corporate Social Responsibility
- Event execution for sponsorship-related events in all East Coast Markets
- Assist with development of new markets through donation and event strategy and execution
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RESPONSIBILITIES AND DUTIES:
- Provides desktop and laptop security assessment by:Scheduling through the appropriate channels user desktop / laptop security assessment. Manages schedule and must be punctual to ensure that users receive the assessment in a timely manner. Arranges schedule to ensure that any travel is minimized. Reviewing OS level security settings (e.g. firewall settings, antivirus settings, patch and OS update settings) Reviewing application security settings (e.g. Browser based security settings, e-mail client settings)
- Reviewing network security settings (e.g. wireless network configuration).
- Provides security awareness / best practices training to sales force, preferred bankers, relationship managers, and clients: Provides instruction on desktop / laptop best practices (e.g. keeping patches current, running regular antivirus checks, setting up system restore points). Advises end users on current security incident trends and effective methods of counteracting (e.g. phishing attempts, untrusted web sites).
- Provides documentation of security assessment engagement: Prioritizes and documents findings and recommended changes. Continually researches and recommends best security practices for end user / desktop interaction. Follows up with user to ensure that service was satisfactory (documents survey results to be used for metrics to assess the effectiveness of the assessment).
- Updates the assessment as required. Stays current on malware trends, especially in the financial industry and adjusts the assessment accordingly to reflect the latest trends. Stays current on wireless network technologies and encryption methodologies. Continually reviews latest hacking techniques and adjusts the assessment accordingly to reflect the latest trends.
- Assists in marketing of the security assessment program. Makes recommendations to modify advertisement based upon updates to the security assessment. Works with internal groups to develop marketing strategies.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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See service from a higher perspective
As Assistant Manager, you’ll support sales and business development, enabling the office to always provide top-quality client service. You will have the opportunity to co-manage office operations, serving as acting manager when the Preferred Banking Offices Manager is absent.
What you’ll do as a Preferred Banking Offices Assistant Manager:
Office Operations
- Support the Preferred Banking Offices Manager by overseeing the efficient operation of the office and ensuring that team members are performing all the operational functions correctly and completely.
- Draw on all available resources to provide the best solution for each client and ultimately create a memorable client experience.
- Keep a close eye on service quality levels and coach team members as needed to make sure the office maintains its focus on providing exceptional client service.
- Assist the Personal Bankers with policies, procedures, products, systems and banking transactions.
- Regularly review the office’s operating procedures and practices in order to identify possible opportunities for improvement.
- Audit office transactions according to the office’s policies and procedures.
Sales, Business Development & Customer Service
- Build professional relationships with clients to establish repeat and referral business and strengthen client loyalty.
- Take responsibility for checking account and deposit growth.
- Introduce banking products and services to clients and explain how these new offerings can meet their needs.
- Develop a strong understanding of client needs and refer clients to Relationship Managers, Preferred Bankers and Trust Officers as appropriate.
- Actively look for ways to develop and expand customer relationships in order to build a book of business and contribute toward meeting your individual sales goals and the office’s sales goals.
- Actively participate in office sales promotions.
Management
- Assist the Preferred Banking Offices Manager in leading a team of sales and service professionals, supporting their efforts to meet and exceed the office’s sales and client satisfaction goals.
- Organize the daily workflow of the office and work with the Personal Bankers to ensure high client service levels.
- Support the Preferred Banking Offices Manager in fostering a team environment where all colleagues can perform to their full potential.
- Assist the Preferred Banking Offices Manager in supervising and coaching your teams to help them enhance their professionalism, strengthen their sales techniques, embrace the Bank’s service expectations and understand compliance guidelines.
- Support the Preferred Banking Offices Manager in hiring, training, supervising and evaluating office employees, and provide input on bonus payments and other compensation issues.
You could be a great fit if you have:
- Three years of relationship banking experience
- A college degree preferred
- Prior supervisory experience preferred
- An interest in sales
- An enthusiastic and professional attitude
- The ability to coach and mentor team members to perform above expectations
- A high level of attention to detail
- Strong verbal and written communication skills
- Organizational and time management skills
- Computer skills
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The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you'll be doing as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
What skills you will use:
- College degree preferred
- Previous banking or retail service experience with a strong emphasis on sales, customer service, new accounts, and computer skills
- Existing client portfolio desired
Job Demands
- Vision must be sufficient to read data reports, manuals and computer screens
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
- Speech must be coherent and articulate to clearly convey and exchange information
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time
- Must be able to travel in a limited capacity
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Loan Specialist will be responsible for ensuring that all Residential loans are processed and underwritten in a timely manner while meeting all regulatory compliance and achieving a high level of customer service. Responsibilities primarily focus on processing, underwriting, customer care and relationship management.
What you’ll do as a Loan Specialist:
- Analyze each loan file, ensuring the Loan Approval Worksheet (LAW form), loan narrative (if applicable), appraisal(s), application, preliminary title report and verifications meet secondary market and First Republic Bank loan program criteria and are accurately documented.
- Utilize and apply FNMA, QM, ATR and investor guidelines to ensure that all loans comply with industry standards & guidelines.
- Underwrites all types of income, all product types including ethical and salable residential mortgage loans and consumer loans and evaluate risk while insuring the quality of each loan submitted.
- Validates the data entry to the appropriate Loan Origination System and evaluate all applicable documentation as required by job function and conditions loan accordingly.
- Reviews, requests and satisfies the following when applicable: subordination of liens, HUD/Master Settlement Statement, credit supplements, HOA documentation, evidence of homeowner’s insurance, verifications (VOE, VOM, VOR, etc.) and clearance of judgments and liens on title and or credit.
- Maintains knowledge of loan product guidelines, internal policies and procedures, and regulatory requirements.
- Reviews applications and all pertinent disclosures to ensure compliance with all Federal, State, investor requirements and bank policies are met and upheld
- Communicate with Relationship Managers and Client Services Specialist on collecting information and documentation necessary to finalize incomplete loan packages
- Collaborate with Relationship Managers (RMs) and Executive Loan Committee (ELC) to help determine appropriate loan product(s), loan amounts, and optimal structure. Qualify loans for approval and demonstrate ability to package deals effectively for RMs to present to ELC.
- Maintains an open line of communication and correspondence between involved parties. This includes and is not limited to Borrower, Escrow, Title, ELC, RM, CS, Processor, Closer, Funder, Appraisal Desk, Rate Lock Desk and Investor Support Desk.
- Ability to meet productivity expectations in a fast paced, high volume environment with pipeline and conditions management, while maintaining acceptable quality and client satisfaction results
- Cross trains other team members, when applicable.
- Partner with the Closing/Funding Department to ensure a timely closing. Work with escrow/closing agents to coordinate closings.
- Providing excellent customer service and ensuring the customer relationship is maintained and the highest possible level
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responds to post closing review and quality control audits in a timely fashion
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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The Preferred Banker Associate KYC position is responsible for assisting the Preferred Banking team and Relationship Managers in developing client relationships, transitioning them over to the Bank, and maintaining existing relationships using the full range of Bank’s deposit products and services. The position is expected to maintain a professional relationship to encourage and recognize opportunities for additional business from existing clients. The position is also expected to support the Preferred Bankers on documentation, new client follow-up, compliance logs and some administrative duties. The position will provide ongoing exceptional client service using ingenuity to solve problems or enhance the banking relationship. Knowledge of banking operations is highly suggested. Organization skills, ability to multi-task, computer proficiency and professional appearance are required.
What you'll be doing as a Preferred Banker Associate Know Your Client (KYC):
- Providing on-going exceptional client service on the phone and occasionally in person
- Supporting the Preferred Banking team in day to day responsibilities
- Assistance in obtaining and organizing all required documentation and filing
- Maintaining new account logs, Eagle reports, Alco reports, client/product reports and transaction logs
- Maintain customer relationships
- Acquire knowledge of existing bank products, specifically the deposit side, but with a small focus on the Trust, Wealth Management and Loan products as well
- Keep up to date with new Bank product offerings and services
- Maintaining marketing and brochure supply for Preferred Bankers
- Provide back-up support in Preferred Bankers absence
- Opening of new accounts
- May participate in business development calls with Relationship Managers and/or Preferred Bankers
- Perform duties & responsibilities specific to department functions & activities
- Performs other duties & responsibilities as required or assigned by supervisor
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.
- Adhering to Bank policies and procedures
- Identifying and reporting suspicious activity to the AML Officer
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
You could be a great fit if you have:
- College degree
- 1-2 years experience in a professional services role
- Excellent verbal and written communication skills
- Strong time management and organziational skills
- Collaborative team player
Job Demands:
- The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
- Vision must be sufficient to read data reports, manuals and computer screens.
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
- Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
- Must be able to travel as position requires.
- May be required to lift 25-50lbs.
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The QA Specialist position is responsible for all first-level review of new accounts and account changes which involves reviewing documentation, all applicable Bank systems and KYC to ensure all accounts are in line with policy and Bank procedures. Additional responsibilities include properly maintaining findings within the QA workflow application for assigned accounts. A proficient understanding of deposit documentation requirements, KYC and business structures are preferred for this position.
What you’ll be doing as a Deposits QA Specialist:
- Review new accounts as well as change requests as assigned by the Assistant Manager and update the respective account reviews with exceptions as applicable. Properly communicate all outstanding issues with Bankers.
- Review KYC for completeness and quality of content. Identify and escalate any issues or hard stops to QA Management to ensure proper protocol is followed in a timely manner.
- Review and clear pending exceptions in a timely manner. Work with Assistant Manager, when necessary, to resolve any outstanding items.
- Answer questions raised by Bankers regarding Deposit Procedures
- Assist Senior QA Specialists with the analysis of any applicable requests for Management approval.
- Familiarize and review all policy and procedure (P&Ps) updates on Bank policy, internal QA procedures, and BSA/AML KYC policies on Bank intranet as frequently as necessary in order to proactively identify opportunities to improve the quality of reviews.
- Assist with research on various reports and projects as needed.
- Perform duties & responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by Management.
- Cross-train with Bankers and Client Services staff to have a well-rounded understanding of the bank’s deposit products and related transactions to provide back-up assistance as needed, including having a clear grasp of BSA/AML/KYC policies and procedures.
- Provide oversight to ensure compliance with BGB and regulatory requirements on (a) Deposit Documentation (New Accounts, Supersedes, and Miscellaneous) (b) Regulatory Documentation (KYC, disclosures, review) (c) Ensure documents imaged are uploaded with quality (d) Identify any rejects/issues with Imaging/FP and escalate to QA Supervisor (e) Other tasks related to account documentation as assigned to support the team.
- Additional responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- The successful candidate will be someone who can demonstrate the ability to manage time efficiently, coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner. A bachelor's degree in addition to at least 2-4 years’ experience in banking or an equivalent industry is preferred. Complete knowledge of banking platforms used by the bank – OSI/Total Plus, Flightpath, OnBase, Ephesoft Scanning, Outlook, Adobe Acrobat, MS Office, etc.
What skills you will use in this position:
- Critical Thinking
- Team player
- Provides extraordinary service
- Furthers the First Republic Bank culture and values
Job Demands:
- The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
- Vision must be sufficient to read data reports, manuals and computer screens.
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
- Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
- Must be able to travel as position requires.
- May be required to lift 25-50lbs.
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The Senior Preferred Banker position is responsible for growing a personal portfolio of business by developing and maintaining customers by offering a full range of First Republic products and services. This position is responsible for understanding the customers financial needs, recommending the right products and services and resolving customer issues as they arise. This position is expected to develop client relationships through positive customer experiences, and will have a minimum expectation of $3MM in checking deposits and Eagle referrals.
What you'll be doing as a PBO Senior Preferred Banker:
Exhibits in-depth knowledge of all branch operations and banking policies and procedures
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Processes customer transactions according to branch policies and procedures
- Files and maintains bank records in compliance with branch policies and procedures
- Prepares and balances daily work, bank deposits, ATM and Night Depository
- Participates in maintenance of the branch office to represent the office in a positive manner
Exhibits in-depth understanding of all banking products and customer needs
- Promotes and introduces new banking products and services to customers
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build a book of business and contribute towards meeting individual and branch sales goals
- Actively participate in branch sales promotions
What skills you will use:
- College degree preferred
- 5+ years proven relationship banking experience
- Successful and proven sales track record
- Ability to work well under pressure
- High level of attention to detail
- Strong verbal and written communication skills
- Organizational and time management skills
- Computer skills
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Common goals, uncommon potential
As a Client Service Associate, you’ll serve as the first point of contact for clients or prospects. You’ll be called upon to provide a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across our teams.
What you’ll do as a Client Service Associate:
- Oversee client interaction, participate in client meetings, manage communication through telephone and email, prepare presentations for clients, process transactions and provide product and marketing support.
- Research and respond to inquiries for our high net worth clients; escalate issues as appropriate.
- Act as the liaison between the investment professional and client and the Private Wealth Management middle office functions, such as client services, trading, portfolio management, billing and fee support, performance and trust.
- Handle administrative tasks, assist with phone calls to prospects and clients, manage meeting logistics, submit business expense requests, schedule appointments and distribute mail.
- Place equity, mutual fund and fixed income trades for brokerage clients; as necessary, utilize custodial websites, CRM client database and APX portfolio management system.
- Assist with completion and transmission of transaction documents and communicate with operations/billing/internal departments/First Republic Securities Company and other custodians regarding transaction-processing follow-up.
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The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you'll be doing as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
What skills you will use:
- College degree preferred
- Previous banking or retail service experience with a strong emphasis on sales, customer service, new accounts, and computer skills
- Existing client portfolio desired
Job Demands
- Vision must be sufficient to read data reports, manuals and computer screens
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
- Speech must be coherent and articulate to clearly convey and exchange information
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time
- Must be able to travel in a limited capacity
