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The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you'll be doing as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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Responsible for ensuring that all multi-family and commercial real estate loans are analyzed, underwritten, and processed in a timely manner while achieving a high level of customer service. Responsibilities primarily focus on underwriting commercial real estate loans but may include analysis of other loan types including but not limited to unsecured lines, stock secured loans, and complex residential loans.
What you’ll do as a Commercial Real Estate Loan Analyst:
- Write loan narratives which include the analysis of both client financials and a variety of income property including but not limited to multi-family, commercial, mixed-use, and industrial properties.
- Analyze and summarize appraisals, rent rolls, leases, and historical property cash flows to evaluate operating performance, trends, and risks.
- Analyze and spread personal and business tax returns, financial statements, and real estate schedules; determine liquidity positions, calculate financial ratios and identify recurring and non-recurring sources of cash flow and client ability to service debt
- Review loan files for completeness, identify missing documentation, and generate needs list for clients and RMs
- Communicate directly with clients to obtain missing financial information and answer questions related to deals.
- Manage constant deal flow and prioritize to ensure loans close on time with high degree of accuracy in a deadline-oriented environment
- Identify and report to RMs any risks related to loan collateral and/or client financial state.
- Present deals to the ELC for approval
- Collaborate with RMs, ELC, and clients to help determine loan structure, loan amounts, and products
- Work positively and proactively with all members of the team
- Cross train other team members, when applicable.
- Assist Loan Monitoring Group with collecting any financial information needed for analysis
- Work on special projects for RMs as needed
- Perform duties and responsibilities specific to department functions and activities.
- Performs other duties and responsibilities as required or as assigned by supervisor.
- Adhering to, and complying with, the applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (AML)
- (i.e. Bank Secrecy Act, US Patriot Act, etc.)
- Adhering to Bank policies and procedures
- Completing required training
- Identifying and reporting suspicious activity to the AML Officerverifying the identity of any customers that enter into a relationship with the Bank
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Common goals, uncommon potential
As a Client Service Associate, ideal candidates will act as a liaison between the Wealth Managers, the clients, and Private Wealth Management middle office and operations teams. This position requires strong relationship management skills, acute attention to detail, strong analytical skills, and a client centric mindset to provide outstanding service to both internal and external clients. As a member of a multi-person team, the ability to work well within the team and communicate openly is of particular value.
What you'll do as a Client Service Associate:
- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Perform duties and responsibilities specific to department functions & activities.
- Perform other duties and responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.
- Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills.
- Provide highest levels of availability within the ACD system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction.
- Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 2010, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active Directory and Exchange, XP and Win7 operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative.
- Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.
- Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment.
- Perform duties & responsibilities specific to department functions & activities including but not limited to: timesheets, special projects, meetings with staff and 1:1’s with supervisors.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Assist with special projects as assigned.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Own your work and your career
As a Client Service Manager, you will lead a Client Service Team of 30 to 35 associates, providing daily oversight on a wide range of sales, service, administrative and relationship management support activities; participate in developing policies and procedures; provide back-up support to the Regional Client Service Manager; and assist the Client Service Team in client-specific projects.
What you’ll do as a Client Service Manager:
- Hire, train, manage and lead a highly effective Client Service Team of 30 to 35 to ensure exceptional client experience is consistently delivered to both internal and external clients.
- Develop and implement new career path roles and opportunities within Client Service.
- Partner with Wealth Managers to understand their business and pipeline in order to help optimize best practices and implement appropriate support models.
- Identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies and harmonize workflows and expectations across the firm.
- Assist with the onboarding and integration of new Advisor Teams.
- Handle day-to-day questions and manage the escalation of sensitive and timely issues.
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- Primary responsibility of this role is to work closely with the Relationship Managers to approve, structure and price residential mortgages
- Reviewing credit files for documentation, proper underwriting, QM compliance, investor salability requirements and appraisals
- In addition to following a strict credit approval function you will make business decisions on behalf of the bank and help the Relationship Managers win safe and profitable business
- The role also entails making, opining and approving related business and legal issues, meeting with clients and visiting properties
- Regular interactions with loan teams
- Assist on projects as needed
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Loan Specialist will be responsible for ensuring that all Residential loans are processed and underwritten in a timely manner while meeting all regulatory compliance and achieving a high level of customer service. Responsibilities primarily focus on processing, underwriting, customer care and relationship management.
What you’ll do as a Loan Specialist:
- Analyze each loan file, ensuring the Loan Approval Worksheet (LAW form), loan narrative (if applicable), appraisal(s), application, preliminary title report and verifications meet secondary market and First Republic Bank loan program criteria and are accurately documented.
- Utilize and apply FNMA, QM, ATR and investor guidelines to ensure that all loans comply with industry standards & guidelines.
- Underwrites all types of income, all product types including ethical and salable residential mortgage loans and consumer loans and evaluate risk while insuring the quality of each loan submitted.
- Validates the data entry to the appropriate Loan Origination System and evaluate all applicable documentation as required by job function and conditions loan accordingly.
- Reviews, requests and satisfies the following when applicable: subordination of liens, HUD/Master Settlement Statement, credit supplements, HOA documentation, evidence of homeowner’s insurance, verifications (VOE, VOM, VOR, etc.) and clearance of judgments and liens on title and or credit.
- Maintains knowledge of loan product guidelines, internal policies and procedures, and regulatory requirements.
- Reviews applications and all pertinent disclosures to ensure compliance with all Federal, State, investor requirements and bank policies are met and upheld
- Communicate with Relationship Managers and Client Services Specialist on collecting information and documentation necessary to finalize incomplete loan packages
- Collaborate with Relationship Managers (RMs) and Executive Loan Committee (ELC) to help determine appropriate loan product(s), loan amounts, and optimal structure. Qualify loans for approval and demonstrate ability to package deals effectively for RMs to present to ELC.
- Maintains an open line of communication and correspondence between involved parties. This includes and is not limited to Borrower, Escrow, Title, ELC, RM, CS, Processor, Closer, Funder, Appraisal Desk, Rate Lock Desk and Investor Support Desk.
- Ability to meet productivity expectations in a fast paced, high volume environment with pipeline and conditions management, while maintaining acceptable quality and client satisfaction results
- Cross trains other team members, when applicable.
- Partner with the Closing/Funding Department to ensure a timely closing. Work with escrow/closing agents to coordinate closings.
- Providing excellent customer service and ensuring the customer relationship is maintained and the highest possible level
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responds to post closing review and quality control audits in a timely fashion
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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An encouraging culture that invests in you
As an Associate with Eagle Lending, you’ll have the opportunity to build a career in financial services, work with clients to help them achieve their financial goals and learn more about business development and credit. You’ll support our Account Executives (AEs) as they develop their clients’ plans using our suite of lending products. Your responsibilities will include monitoring new and existing loans in the pipeline, advising on additional lending opportunities, creating reports, and ensuring that loan packages are complete for underwriting. This is a highly collaborative and cross-functional role, and you will interact with many different levels and departments across the Bank. We’ll provide you with the guidance, encouragement and training you need to help you be successful in this position.
What you’ll do as an Associate:
- Provide support for AEs and their books of clients by helping families, individuals and businesses plan their financial futures and meet their financial goals through the Bank’s deposit services, lending products, and wealth management products and services.
- Discuss individuals’ financial concerns and needs and explain how our suite of products and services can present potential solutions.
- Assist in managing AEs’ pipeline of client transactions in process, vet and complete the initial analysis of new applicants, and respond to ad hoc client requests.
- Assist the Directors with the relationship management and cross-selling of Professional Loan Program clients.
- Create and maintain client interaction reports.
- Develop your professional skills and knowledge.
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Common goals, uncommon potential
As a Client Relationship Analyst, ideal candidates must have the capacity to thrive in a dynamic, constantly changing global market environment and have a passion for research, diligence, experience in project management and impeccable organizational skills.
What you’ll do as a Client Relationship Analyst:
- Strategically identify potential client opportunities from the Wealth Managers’ extensive networks, generating new leads and uncovering high-value opportunities. This process includes, but is not limited to, the valuation of deal sizes based on revenues and multiples, pulling from an extensive list of resources, and qualifying the individual to determine how much they individually are receiving from the transaction. Research and gather business intelligence about prospective clients and trends in investment opportunities. Participate in weekly research calls.
- Prepare and send e-mails to prospective clients specific to their financial needs, with the purpose of generating interest in working with the team. Support Practice Management in all aspects of the sales cycle and oversee the potential client pipeline list.
- Articulate customized asset allocation strategies and investment solutions for clients. Independently complete asset allocation studies and domestic/international equity and fixed income manager style analyses. Must be able to propose and implement asset allocation and changes to clients without supervision.
- Work with Portfolio Managers to develop Investment Policy Statements for clients.
- Prepare ad-hoc market environment and investment research. Establish and maintain the new business outreach process. Determine the most efficient research vessels, and work with the Portfolio Managers to implement them into the New Business strategy. Participate in internal research projects and special client assignments as needed.
- Maintain the New Business process on a daily basis, using the host of research tools that they determine most useful to their position (Insideview, Wealth Monitor, Linkedin, Guidestar, D&B Credit analysis, Hoovers, CRB, FRB contacts, IB contacts
- Execute trades in client accounts
- Attend meetings and review portfolio activity and performance reports with clients.
- Research and reconcile performance returns posted in internal systems which are not in line with benchmarks
- Interact with clients to address or best direct questions and inquiries. Responsible for client retention and day-to-day client satisfaction
- Perform internal business analytics to support financial advisors in the growth of their business. Analyze and interpret portfolio performance reviews and make recommendations to financial advisors.
- Proactively construct and implement recommendations and projects that will enhance operations, optimize automation, and increase the number of new meetings with prospective clients as well as improve team efficiency in day to day functions.
- Partner with Wealth Managers and have the flexibility and creativity to respond proactively to the individualized needs of their assigned Wealth Manager and clients. Must be able to react to time pressure and difficult situations appropriately.
- Assist the Wealth Managers in completing Requests For Proposals, including gathering data and working closely with the research, marketing and compliance teams for a timely delivery. Prepare targeted presentations that effectively communicate the team’s relevant experience and articulate our added value. Ability to understand marketing materials and differentiate between what is appropriate for the client needs.
- Responsible for various reporting including weekly (cash balance, performance, asset allocation), quarterly (Client Statements, Performance, IPS), annual, and ad-hoc requests.
- Collaborate with Portfolio Managers and the Client Service team on ad-hoc projects.
- Perform duties and responsibilities specific to department functions & activities.
- Performs other duties and responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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Common goals, uncommon potential
As an Advisor Onboarding Associate, you will provide a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across Registered Investment (RIA), Broker-Dealer and Trust teams and be the first point of contact for clients or prospects. You will have the opportunity to use your strong relationship management skills to build successful partnerships between all parties as you act as the liaison between the investment professional/client and the PWM middle office functions/operations.
What you’ll do as an AdvisorOnboarding Associate:
- Onboarding new PWM hires and their clients, which involves:
- Occasional travel to other offices to initially work onsite with new hires.
- Prefilling and reviewing new account paperwork, submitting accounts, creating appropriate “Know Your Client” (KYC) requirements, following all new account processes and addressing any inconsistencies.
- Tracking exception approvals and one-off requests.
- Submitting/Tracking ACAT/Non-ACAT requests, including Transfer statement review.
- Cost basis tracking, delivery and/or input.
- Completing/submitting all audit related paperwork for final approval.
- Preparation for arrival of new hires, including handling business cards, office supplies and the preparation and delivery of marketing materials.
- Becoming a subject matter expert (SME) on procedures and documents for new accounts and Private Wealth Management core systems and processes.
- Identifying and responding to client service needs of onboarding personnel, answering routine questions and escalating issues to management in a thoughtful manner.
- Serve as a liaison to functional areas across the organization, most notably Operations and Technology, for onboarding professionals.
- Perform other duties and responsibilities as required or assigned by supervisor or senior managers which may include special projects.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Common goals, uncommon potential
As a Preferred Banking Office Banker (Preferred Banker), you will be responsible for providing quality customer service, cross-servicing banking products and maintaining banking operations.. You will build professional relationships with our clients to establish repeat and referral business, which is our number one source of new business.
What you’ll do as a Preferred Banker:
- Advise clients on a full range of banking services using in-depth knowledge to articulate how our products and services can support their needs.
- Provide a high level of customer service to current and potential clients to exceed client expectations.
- Provide support by processing client transactions according to Bank policies; preparing daily work, bank deposits, ATM and Night Depository, and filing bank records.
- Be involved with local organizations and participate in local community events to introduce and expand First Republic’s relationships and reputation.
- Minimize organizational risk by adhering to all applicable federal and state laws and ensuring compliance with internal control procedures, department policies, and regulatory banking requirements.
- Assist other office locations as needed.
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Common goals, uncommon potential
The Advanced Planning Senior Associate will be responsible for the development, design, delivery and implementation of comprehensive financial plans. The Advanced Planning group serves multiple client segments but the Advanced Planning Senior Associate for this role will primarily deliver planning services to the $1 to $5 million net worth client and possibly higher net worth clients as well. The position offers an excellent opportunity for an individual seeking to build a career in financial planning. Responsibilities range from marketing planning services to internal colleagues to acting as the financial planner for financial planning clients.
What you’ll do as an Advanced Planning Senior Associate:
Develop and deliver financial plans that includes:
- Compiling information, conduct research and assemble all applicable client data necessary to develop a solid, viable, meaningful financial plan; this process often involves direct contact with the client/client delegates or investigative research using available online tools.
- Utilizing financial planning software to build financial models based on client data and information compiled.
- Independently analyzing data and perform quality control testing to ensure the accuracy and reliability of the analysis developed by the financial planning software.
- Take the lead in developing, reviewing and completing financial plans, client documentation and analysis.
- Develop and maintain strong relationships with clients, accountants and attorneys to ensure data, analysis and plans are accurate and complete.
- Must be able to develop and maintain strong relationships with First Republic Relationship Managers, and First Republic Investment Management Wealth Advisors
Secondary responsibilities:
- Ensure engagement letters, welcome packages, and closing letters are sent to clients.
- Manage confidential client information.
- Manage client pipeline and/or engagement from initiation to completion.
- Maintain metrics needed to measure outcomes of the client engagements.
- Main point of contact with relationship managers, wealth advisors, wealth management teams and internal resources regarding client engagements.
- Ensure invoices are effectively handled.
- Lead various special projects related to planning.
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See service from a higher perspective
As a Registered Client Service Associate, you will be the first point of contact for clients or prospects, providing a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across Registered Investment (RIA), Broker-Dealer and Trust or other teams.
What you’ll do as a Registered Client Service Associate:
- Provide sales and service support for current clients and prospects.
- Research and respond to inquiries of high net worth clients; escalate issues as appropriate.
- Oversee client interaction — act as a conduit between client and Private Wealth Management operations; create business plans geared toward client growth; build relationships with clients by initiating contact and making frequent office visits; introduce technology and services to clients as appropriate; cross sell products, services and/or technology; monitor client investing and understand their rationale, intentions and goals.
- Assist with phone calls to prospects and clients, manage meeting logistics, submit business expense requests, schedule appointments and distribute mail.
- Place equity, mutual fund and fixed income trades for brokerage clients; as necessary, utilize custodial websites, CRM client database and APX portfolio management system.
- Assist with completion and transmission of transaction documents and communicate with operations/billing/internal departments/First Republic Securities Company and other custodians regarding transaction processing follow-up.
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See service from a higher perspective
As a Preferred Banker Associate, you will have the opportunity to assist the Preferred Banking team and Relationship Managers in developing relationships with clients, transitioning them to the Bank while maintaining existing relationships using the full range of the Bank’s deposit products and services. In this role, you will encourage and recognize opportunities for additional business from existing clients and support the Preferred Bankers with documentation, new client follow-up, compliance logs and administrative duties. You will use your exceptional client service skills and ingenuity to solve problems and enhance relationships with our clients.
What you’ll do as a Preferred Banker Associate:
- Provide ongoing exceptional client service on the phone and occasionally in person.
- Support the Preferred Banking team in day-to-day responsibilities and provide backup support in the Preferred Bankers’ absence.
- Assist with obtaining and organizing all required documentation and filing.
- Maintain new account logs, Eagle reports, ALCO reports, client/product reports and transaction logs.
- Maintain client relationships and open new accounts.
- Acquire knowledge of existing Bank products, specifically on the deposit side, but with a small focus on the Trust, Wealth Management and Loan products.
- Keep up-to-date with new Bank product offerings and services.
- Maintain the marketing and brochure supply for Preferred Bankers.
- Participate in business development calls with Relationship Managers and/or Preferred Bankers.
- Adhere to and comply with the applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.) as well as Bank policies and procedures.
- Identify and report suspicious activity to the Anti-Money Laundering Officer.
- Verify the identity of clients that enter into a relationship with the Bank.
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See service from a higher perspective
As Advanced Planning Senior Associate, you will support First Republic’s Financial Planners who are responsible for the development, design and implementation of comprehensive financial plans as well as other wealth planning deliverables. The Financial Planning group services multiple client segments but the Financial Planning Senior Associate will primarily support the Financial Planners for the $15 million net worth client; on average $50 million net worth client. The position offers an excellent opportunity for an individual seeking to build a career in financial planning. Responsibilities range from supporting our financial planning professionals to acting as the first point of contact for individual clients.
What you’ll do as a Advanced Planning Senior Associate:
- Develop client financial plans:
- Compile information, conduct research and assemble all applicable client data necessary to develop a solid, viable, meaningful financial plan; this process often involves direct contact with the client/client delegates or investigative research using available online tools.
- Utilize financial planning software to build financial model based on client data and information compiled.
- Independently analyze data and perform quality control testing to ensure the accuracy and reliability of the analysis developed by the financial planning software.
- Independently review and prepare analysis of client trust documents for review by a Financial Planner.
- Take lead in development, review and completion of financial plans, client documentation, and analysis for Financial Planner approval.
- Develop and maintain strong relationships with clients, accountants and attorneys to ensure data, analysis and plans are accurate and complete.
Secondary responsibilities:
- Ensure engagement letters and welcome packages are sent to clients
- Manage confidential client information
- Manage client pipeline and/or engagement from initiation to completion
- Maintain metrics needed to measure outcomes of the client engagements
- Main point of contact with private banking, wealth management teams and internal resources regarding client engagements
- Ensure invoices are effectively handled.
- Lead various special projects related to planning
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The PBO Manager position is responsible for ensuring the success of the branch through excellent Sales, Business Development, Customer Service, Branch Operations and Management of staff. This position provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
What you'll be doing as a PBO Manager:
Branch Operations
- Audits input and maintenance of all branch transactions according to branch policies and procedures
- Ensures branch balances daily
- Works with Compliance department to ensure compliance with FRB’s policies and procedures
- Participates in weekly Asset/Liability meetings
- Proactively reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
- Works with the Marketing department to ensure successful advertisement and implementation of new and existing bank products
- Works with Risk Management, Facilities and Deposit Operations to ensure the safety and security of branch premises, property and assets (including cash on hand, ATM machines, alarms, etc.) and to implement loss prevention measures.
- Works with Facilities and Human Resources to provide a safe and healthy work environment (i.e., equip branch with first aid items, ergonomic support, Workers’
- Compensation and Employee Assistance Program referrals, etc.).
- Responsible for managing the P & L of the branch
- Manages ATM and kiosk ATM installation and implementation as needed
- Travels as necessary to attend meetings, training sessions, client events, etc.
Sales, Business Development & Customer Service
- Establishes a Total Banking Relationship (both business and personal) by cross-selling: direct deposit, internet banking, overdraft protection, multiple deposit products, Investment and Trust Services.
- Accountable for the branch's productivity, deposit growth, customer retention and new referrals
- Accountable for delivering strong individual sales performance, including conducting outside sales efforts
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build book of business and contribute towards meeting individual and branch sales goals
- Actively participates and develops branch sales promotions
Management
- Accountable for leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Fosters a team environment in which all employees can perform to their full potential
- Supervises and coaches teams on professionalism, sales techniques, service expectations and compliance guidelines
- Ensures teamwork, cooperation and respect among branch office
- Leads the selection, training, supervision, and evaluation of branch staff, provides recommendations to bonus payments and other compensation actions
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Common goals, uncommon potential
The primary function of the Client Service Associate is to provide a wide range of sales, service, administrative and relationship management support to assigned wealth advisors and investment professionals across Registered Investment (RIA), Broker-Dealer and Trust or team of same and to be the first point of contact for clients or prospects.
Acting as the liaison between the investment professional/client and the PWM middle office functions/operations (i.e., client services, trading, portfolio management, billing and fee support, performance and trust), this position requires strong relationship management skills in order to build strong, successful partnerships between all parties.
What you will do as a Client Service Associate:
- Provide onboarding and service support; both for current clients or prospects.
- Research and respond to client inquiries and/or problems of retail clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, and coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Process cash transfers or account maintenance at custodian and in CRM system. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to the Operations team).
- Assist with the completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties and responsibilities specific to department functions/activities or as assigned by the supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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Putting you First
As a Preferred Banking Offices Manager, you’ll contribute to the success through outstanding sales, business development, customer service, office operations and management. You will focus closely on customer relations and promote First Republic’s sales and service culture by coaching, guiding and mentoring your colleagues. You will achieve your individual and office sales goals by pursuing new business, seeking referrals and strengthening existing client relationships.
What you’ll do as a Preferred Banking Offices Manager:
Office Operations
- Take profit-and-loss responsibility for the office.
- Audit input and maintenance of all office transactions according to the office’s policies and procedures.
- Check the office balances daily.
- Ensure compliance with all the Bank’s policies and procedures.
- Participate in weekly Asset/Liability meetings.
- Review the office’s operating procedures and practices in order to identify potential improvements.
- Work with Marketing to advertise and implement the Bank’s products.
- Work with Risk Management, Facilities and Deposit Operations to ensure the safety and security of the office premises, property and assets (including cash on hand, ATMs, alarms, etc.) and implement loss-prevention measures.
- Work with Facilities and Human Resources to ensure a safe and healthy work environment for all team members (e.g., equip the office with first aid items, ergonomic support, Workers’ Compensation and Employee Assistance Program referrals, etc.).
- Manage ATM and kiosk ATM installation and implementation as needed.
- Travel as necessary to participate in meetings, training sessions, client events, etc.
Sales, Business Development & Customer Service
- Build professional relationships with clients to establish repeat and referral business and strengthen client loyalty.
- Establish Total Banking Relationships (for both business and personal banking) by encouraging clients to use the Bank as a one-stop shop for direct deposit, internet banking, overdraft protection, multiple deposit products, and investment and trust services.
- Deliver a strong individual sales performance, including conducting outside sales efforts.
- Draw on all available resources to provide solutions that are tailored to clients’ individual needs and that will exceed client expectations.
- Develop a strong understanding of client needs and refer clients to Relationship Managers, Preferred Bankers and Trust Officers as appropriate.
- Actively look for ways to develop and expand customer relationships in order to build a book of business and contribute toward meeting your own individual sales goals and the office’s sales goals.
- Work with your team members to increase the office’s productivity, grow deposits, boost customer retention and encourage new referrals.
- Actively participate in and develop office sales promotions.
Management
- Lead a team of sales and service professionals, inspiring them to meet and exceed the office’s sales and client satisfaction goals.
- Foster a team environment in which all colleagues can perform to their full potential.
- Supervise and coach your teams to help them enhance their professionalism, strengthen their sales techniques, embrace the Bank’s service expectations and understand compliance guidelines.
- Lead by example, modeling the teamwork, cooperation and respect that First Republic expects from all its people.
- Take the lead in hiring, training, supervising and evaluating office employees, and provide recommendations on bonus payments and other compensation issues.
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The Communications Specialist will be responsible for supporting the Senior Director of Communications in creating, managing and executing communications plans and resources related to the deposits organization at First Republic Bank, as well as internal and external communications initiatives. This role will include strategic thinking, extensive project management and writing and editing of communications materials.
What you'll be doing as a Communications Specialist:
- Write, proofread and edit a wide variety of communications, including strategic messaging, marketing collateral, thought leadership, presentations, letters, FAQs and talking points
- Support content development for a wide variety of internal and external meetings, including leadership meetings, strategic internal meetings and marketing events
- Support creation of materials to drive East Coast deposits
- Prepare strategic briefing materials for executive meetings, including client, prospect and internal meetings
- Support preparation for and execution of internal and external events
- Review and evaluate executive speaking and visibility opportunities
- Build strong relationships with business unit partners to brainstorm, plan and accomplish deliverables efficiently
- Measure and track the results of communications
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What you’ll do as a Preferred Banker:
- Advise clients on a full range of banking services using in-depth knowledge to articulate how our products and services can support their needs.
- Provide a high level of customer service to current and potential clients to exceed client expectations.
- Provide support by processing client transactions according to Bank policies; preparing daily work, bank deposits, ATM and Night Depository, and filing bank records.
- Be involved with local organizations and participate in local community events to introduce and expand First Republic’s relationships and reputation.
- Minimize organizational risk by adhering to all applicable federal and state laws and ensuring compliance with internal control procedures, department policies, and regulatory banking requirements.
- Assist other office locations as needed.
