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1) Communicate with customers, providing excellent customer service and ensuring the customer relationship is maintained at the highest possible level.
2) Review set-up loan files for completeness and identify missing documentation and/or problems.
3) Analyze each loan file, ensuring the LAW form, loan narrative (if applicable), appraisal(s), application, preliminary title report and verifications meet secondary market and First Republic Bank loan program criteria and are accurately documented.
4) Prepare loan files for funding by reviewing the analysis for accuracy and by completing the Request for Documents form to ensure all regulatory information and loan terms are accurately input into the computer system to meet compliance requirements.
5) Prepare pre-qualification and/or commitment letters for loan officer review.
6) Cross train other team members, when applicable.
7) Perform duties & responsibilities specific to department functions & activities.
8) Performs other duties & responsibilities as required or assigned by supervisor.
9) Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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Branch Operations
- Supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Assists Personal Bankers with policies, procedures, products, systems and banking transactions
- Monitors branch service quality levels and coaches staff to achieve appropriate levels
- Continually reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
- Audit branch transactions according to branch policies and procedures
Sales, Business Development & Customer Service
- Responsible for checking account and deposit growth
- Promotes and introduces new banking products and services to customers
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build a book of business and contribute towards meeting individual and branch sales goals
- Actively participates in branch sales promotions
Management
- Assists and supports the Branch Manager in leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Organizes the daily workflow of the department. Provides daily supervision and assistance to Personal Bankers in order to maintain quality staffing and high customer service levels
- Assists and supports Branch Manager in fostering a team environment in which all employees can perform to their full potential
- Assists and supports Branch Manager in supervising and coaching teams on professionalism, sales techniques, service expectations and compliance guidelines
- Assist and supports Branch Manager in the selection, training, supervision, and evaluation of branch staff, provides input to bonus payments and other compensation actions
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- Communicate with customers, providing excellent customer service and ensuring the customer relationship is maintained and the highest possible level.
- Review set-up loan files for completeness and identify and missing documentation or potential problems.
- Analyze each loan file, ensuring the LAW form, loan narrative (if applicable), appraisal(s), application, preliminary title report and verifications meet secondary market and First Republic Bank loan program criteria and are accurately documented.
- Prepare loan files for funding by reviewing the analysis for accuracy and by completing the Request for Documents form to ensure all regulatory information and loan terms are accurately input into the computer system to meet compliance.
- Prepare pre-qualification and/or commitment letters for loan officer review.
- Cross trains other team members, when applicable.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.
- Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills.
- Provide highest levels of availability within the ACD system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction.
- Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 2010, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active Directory and Exchange, XP and Win7 operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative.
- Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.
- Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment.
- Perform duties & responsibilities specific to department functions & activities including but not limited to: timesheets, special projects, meetings with staff and 1:1’s with supervisors.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Assist with special projects as assigned.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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The responsibility of the position is split between client acquisition and client retention. The Digital Banking Associate works with our sales teams to ensure the onboarding process of new clients goes as smoothly as possible. The Associate learns the prospective client’s needs and tailors digital solutions based on what will serve the client best. Associates will also work with existing clients, identifying banking needs and marketing solutions to them that will ensure a richer banking experience. Through proactive engagement the Associate delivers the same extraordinary service through the digital channels as our clients expect face-to-face.
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- Process client transactions such as deposits, withdrawals, book transfers, wire transfers, loan funding, advances and payments, Purchasing and selling of foreign currency and foreign drafts, or any other banking needs and able to balance within 30 minutes.
- Assists clients by phone, email and in person with transaction requests and account inquiries and work as a liaison with other departments to meet the client’s needs. Initiate courier service for pick-up and deliveries of customer deposits and documents as needed.
- Order checks, deposit slips and other deposit supplies from our check vendors.
- Work with other departments to assist on the processing of specialized transactions. (Example: loan fees and special business banking capital calls.)
- Be able to navigate research and answer questions using our check image and check 21 programs. Have an understanding on how to read our customer’s documentation using the OnBase program.
- Assist in audit of departments previous days new accounts and maintenance changes to ensure compliance with internal operating procedures.
- Work with internal departments to confirm and update client information, help expedite any research requests and/or refer them to the appropriate department to meet requests in a timely manner.
- Issue Cashier Checks as requested.
- Process account closing as requested.
- Order ATM cards and process Instant Issue request cards as needed. Submit Travel Declaration forms and assist in ATM questions that may be presented by clients. Work with the ATM Dept. to help expedite any issues, questions, or concerns.
- Process Stop payments and Stop Payment releases as requested.
- Process and respond to emails or inquiries form Online Banking, Call Center and other Deposit Services Department.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
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- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian and in CRM system. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team). Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian and in CRM system. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team). Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- The ideal candidate has a broad skillset in areas like statistics, math, computing, and quantitative modeling.
- Background or experience in finance, business analysis, or financial engineering is a plus, but not required as long as the candidate possesses a strong curiosity for and ability to quickly learn and assimilate new skills as needed.
- Candidates must have an attitude of getting things done and delivering results while keeping long terms goals and objectives in mind.
- To supplement these sophisticated analytical capabilities, candidates need to have solid business acumen and executive-level communication.
- Working with the management analytics team in assisting senior level management in a range of activities including various data analysis projects, strategic planning, data profiling initiatives, application development and vendor evaluation, Executive Management and Board of Directors Reports and presentations, and other analytics activities as needed.
- As part of a longer term team project the analyst will participate in envisioning, designing, planning, and building in-house analytics platforms and interfaces.
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- Develop high quality Eagle One for Business loans to clients and prospects by partnering with Relationship Managers and Preferred Banking Offices, building referral networks, and identifying new Eagle One for Business loan clients to the bank.
- Manage territories’ pipeline of transactions in process, as well as providing client support, vetting completeness of and completing initial credit analysis on new applications for Eagle One for Business applications.
- Assist Preferred Banking Office personnel in business development efforts and calling on clients as well as mining existing client base for opportunities.
- Assist Preferred Banking Office personnel in reviewing credit requests and obtaining documentation as well as coordination with Credit Analysis and Credit Approval to ensure the loans are high quality.
- Identifying and resolve issues; use critical thinking and independent judgment skills to arrive at alternative solutions and proposals to ensure the loans are of high quality while still ensuring that client needs are met.
- Furthering client relationships by bringing in deposits and referring wealth advisory, trust, and other banking services.
- Work with Regional Eagle Lending Sales and Service Manager and Deposit division District Managers to develop and implement promotions and other incentives and strategies to drive in quality business.
- Goals will be directly related to a position-specific incentive program which will emphasize Eagle Lending production, demand deposits, money market accounts and cross-selling the full private banking relationship.
- Create new processes and communication channels to ensure smooth communications and outstanding customer service. Work independently with all constituencies to ensure that issues are resolved, solutions created and transactions closed.
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- Primarily responsible for the leadership and management of First Republic Bank’s New York business banking team and the company’s business banking activities in the region. This includes ensuring the highest standard of credit quality by working closely with Executive Loan Committee and the NY Business Bankers and support team through the process of credit selection, analysis, approval, documentation, and portfolio maintenance and collection activities.
- Drive business growth in our core verticals of financial services, nonprofits, technology, and professional service firms. Work closely with the NY and Bank leadership team to develop a strategic and tactical business plan. Create timelines for achievement, a data analytics infrastructure and reporting function to communicate results with local leadership and Bank management. An integral part of any strategic plan is to deliver the entire Bank to our business clients, including personal banking and wealth management.
- Ensure operations in the region are being carried out in accordance with federal and state laws and regulations and ensure that all operating procedures are in full compliance with bank policy.
- Become the go to business partner for Relationship Managers, Wealth Management and Preferred Banking Offices teams to develop business opportunities within their client base. These colleagues are the Bank’s internal clients with significant business opportunities to cultivate, that will drive our success.
- Build on high performance culture for team members, advocating for resources to serve our clients and grow business, working with the team to reach quick decisions, delivering exceptional service and providing continuous coaching.
- Hire and retain the highest quality business bankers that strengthen our culture and value proposition.
- Demonstrate ability to effectively manage the role of “player/coach”, driving growth in personal book of business
- Lead projects and strategic initiatives that help drive growth for the Bank. Examples include identifying new product development needs, marketing collateral and thought leadership for an industry vertical, assistance with a CRM system.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Schedule appointments and maintain calendar, including making travel and hotel arrangements.
- Handle incoming phone calls, internal and external, as well as incoming and outgoing mail.
- Coordinate and set up meetings including gathering and preparing agenda/materials and arranging logistics (conference room, bridge line, pictel).
- Prepare memos, letters and other documents and reports for internal and external distribution.
- Assist with creation of materials and PowerPoint presentations and email.
- Write, proofread and edit a wide variety of communications and materials as needed.
- Copying, filing/organizing and distribution of various reports and documents.
- Prepare and submit expense reports.
- Make catering arrangements for team and client meetings as requested.
- Provides input and suggestions for process improvements.
- Order office and marketing supplies.
- Directly interface with all levels of internal and external clients including senior executives.
- Leads and manages special projects as they arise.
- Navigate organizational infrastructure to solve or resolve problems.
- Perform duties & responsibilities specific to department functions & activities.
- Maintains a flexible work schedule.
- Other duties and responsibilities may be assigned.
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Demonstrates thorough knowledge of all branch operations and banking policies and procedures
- Processes customer transactions according to branch policies and procedures
- Files and maintains bank records in compliance with branch policies and procedures
- Prepares and balances daily work, bank deposits, ATM and Night Depository
- Participates in maintenance of the branch office to represent the office in a positive manner
- Creates a memorable customer experience for current and potential customers
Demonstrates thorough understanding of all banking products and customer needs
- Promotes and cross-sells new banking products and services to customers
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business
- Actively contributes to the attainment of individual and branch sales goals
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- Provide support for Account Executives (AE's) and their book of clients
- Work with Executive Managing Directors to help with the relationship management and cross-selling of Professional Loan Program clients
- Assist in managing RM's pipeline of client transactions in process, vet and complete initial analysis of new applicants and respond to dial ad hoc client requests
- Help families, individuals and businesses plan their financial futures through First Republic Bank's deposit services, lending products and wealth management services/products
- Discuss financial concerns and needs of individuals and present potential solutions using our suite of products and services
- Create and maintain client interaction reports
- Develop your professional skills and knowledge
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- Ensure accurate and timely processing for of all trades and income collection activities for domestic and global accounts, including mutual funds.
- Ensure accurate and timely processing of income collection activities as well as other balancing processes.
- Ensure accurate and timely processing of all securities free receipt and deliveries.
- Ensure accurate and timely processing for security master set up.
- Provide reliable support for the accounting-related functions including all vault related activities.
- Ensure accurate and timely processing of all note and liability payments.
- Ensure accurate and timely processing of all fee related activities.
- Prepare monthly/quarterly reconciliation reports.
- Respond to internal and external client requests in a timely manner.
- Work independently to perform complex transactions on the trust accounting system. Perform all necessary research and due diligence to resolve problems, and pro-actively contribute to long-term solutions and process enhancements.
- Assist in establishing and maintaining various departmental policies and procedures.
- Process and respond to all FINCEN/Patriot Act inquiries.
- Adhere to all established rules, regulations and guidelines governing bank and trust company activities. Report and take corrective action for any non-compliant items or issues when necessary.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other tasks and responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Achieve and maintain mastery of the key technology tools on the Wealth Manager and Client Service Associate desktop in order to provide live training and develop self-paced, self-service training materials.
- Develop a deep understanding of the PWM business and processes as well as technology applications used in the front and back office in order to craft training and provide consulting and best practice advice to wealth management teams.
- Partner with other trainers and manage outside vendors and internal subject matter experts to develop training content and provide training.
- Actively engage partners and training recipients to gather feedback and continually improve the training program and content.
- Help define the short/medium/long term approach for PWM’s Technology Training program to support the growth of the business and empower Wealth Managers and Client Service Associate to be more productive in using the tools on their desktop.
- Work closely with product managers and vendors to ensure training stays current with product and functionality evolution and support training as needed for new releases.
- Work effectively in a matrix environment to gain consensus on approach and successfully deliver meaningful training and consulting advice to different audiences.
- Keep abreast of industry trends and new technology to identify opportunities and makes recommendations for product and curriculum enhancements.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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1) Support MRM team in implementation of MRM Framework. Identify and manage model risk across the model lifecycle including model development, implementation, and utilization. This includes:• Prepare written analysis of validation work.
• Perform validation and provide effective challenge to model components throughout the model lifecycle, including modelling data and input, model methodology and performance, model implementation and ongoing monitoring, model assumptions and limitation, and model governance and documentation.
• Present model validation results, including findings and model ratings, to model owners, users, senior management and, when requested, regulators and internal audit.
• Review and monitor the remedial actions taken by model owners and developers to ensure the findings are properly and timely addressed.
2) Support Model Risk Managers and Director in the course of the validation process.
3) Contribute to strategic, cross-functional initiatives within ERM.
4) Support the execution of various reporting projects in compliance to model risk management policy and procedures.
5) Support model governance activities such as model inventory and model documentation library and validation calendar.
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1. Identify and manage model risk across the model lifecycle including model development, implementation, and utilization. This includes:
• Prepare written analysis of validation work.
• Perform validation and provide effective challenge to model components throughout the model lifecycle, including modelling data and input, model methodology and performance, model implementation and ongoing monitoring, model assumptions and limitation, and model governance and documentation.
• Manage interaction with model owners and developers during the model lifecycle.
• Present model validation results, including findings and model ratings, to model owners, users, senior management and, when requested, regulators and internal audit.
• Review and monitor the remedial actions taken by model owners and developers to ensure the findings are properly and timely addressed.
2) Provide guidance to model risk analysts in the course of the validation process.
3) Contribute to strategic, cross-functional initiatives within ERM.
4) Support the execution of various reporting projects in compliance to model risk management policy and procedures.
5) Support model governance activities such as model inventory and model documentation library and validation calendar.
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- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team). Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
