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- Review, audit, and re-underwrite Investor loan files to ensure guidelines have been met.
- Assist loan teams with questions on Investor guidelines.
- Work closely with loan teams (Relationship Managers and Loan Specialists) on entire loan process, including pre-qualification, initial approvals, underwriting and processing.
- Convey findings and loan conditions to loan teams.
- Review documentation provided by loan teams to satisfy loan conditions.
- Work with Investor to seek exceptions and waivers.
- Assist in due diligence process by reviewing and answering questions and requests from Investors on purchased loans.
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HR Systems/Applications Management:
- Process employee status changes in HRIS on a timely basis
- Monitor, administer and/or accurately update employee information in various HR and FRB systems (UltiPro, iCIMS, Halogen, OnBase, PI Survey, Form I-9, etc.)
- Run reports on same information as requested.
Staffing Responsibilities:
- Ensure staffing issues are addressed as appropriate and that required approvals are secured
- Manage new hire requests/open position numbers
- Run and analyze background checks; including fingerprints (pre-employment and post)
- Create/communicate offer letters
- Responsible for completion of post hire paperwork (Form I-9, sign-on bonuses, etc.)
- Process Employee Referral Award payments through Compensation team
- Manage internal/external job postings (FRB website, LinkedIn, etc) upon request
- Administer Predictive Index Surveys (P.I.) upon request
- Provide resume copies for Board Book
- Communicate with various departments, employees, applicants and staff to provide guidance and assistance regarding recruitment, transfers, employment and personnel records
- Consult and assist hiring manager through the hiring phase; e.g., provide recommendation regarding recruiting, compensation, etc
Terminations:
- Input termination information into HRIS.
- Inform Payroll department and other impacted departments and provide processing support for both resignations and involuntary terminations
- Work closely with the HRBP to ensure timely and accurate processing
Administrative Tasks:
- Offer auditing/admin support to other HR Specialists
- Maintain current job descriptions on HR p drive for assigned client groups
- Act as backup to other HR Specialists
- Run and distribute regular reports and handle ad hoc requests
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- Build complex SQl and custom reports in Cognos BI and iCIMS report builder.
- Perform detailed data analysis to troubleshoot/resolve identified issues and maintain data integrity.
- Design and lead system integrations, data flow automations, and process improvements.
- Configure and Administer roles, responsibilities and workflows in Core HR system – UltiPro and Applicant Tracking system – iCIMS.
- Analyze business needs, gather functional requirements and work with vendors and internal partners to design HR system enhancements.
- Partner with HR team to recommend and plan for improvements and enhancements to support and streamline internal processes.
- Provide solutions by researching tools and applications to support our internal partners.
- Coordinate integration of multiple platforms, vendor products and technologies.
- Provide end user support, and maintain SLA targets set for the team.
- Coordinates resolution of system issues managed by 3rd party vendors.
- Support and maintain all the API’s, integrations, and interfaces in our core HR and ATS systems.
- Provide other support to Human Resources management and staff as assigned.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Heavy scheduling of in person interviews and phone screens. You will be working directly with candidates, the recruiting team, and hiring managers, and in some cases you will be arranging travel for visiting candidates
- Manage the interview loop and ensure interviews are kept on schedule
- Book conference rooms and arrange technology set-ups for on-site interviews
- Confirm Interviewer and Interviewee Attendance of all scheduled interviews
- Coordinate scheduling of post-interview debrief meetings and provide debrief materials if requested
- Updating candidate records and job postings within our internal applicant tracking tool.
- In coordination with the recruiters, you will provide follow-up correspondence to candidates on recruiting status via phone and email
- Tracking recruiting activities and providing candidate status in a weekly report
- Identifying opportunities for improving candidate experience and scheduling efficiency
- Assist in the coordination of other recruiting activities as needed
- Maintain recruiting materials such as new hire offer packets and assist in the creation and generation of recruiting reports
- Support the VP, Head of Talent Acquisition with calendar management, meeting preparation and various projects as assigned
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- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team). Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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Branch Operations
- Audits input and maintenance of all branch transactions according to branch policies and procedures
- Ensures branch balances daily
- Works with Compliance department to ensure compliance with FRB’s policies and procedures
- Participates in weekly Asset/Liability meetings
- Proactively reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
- Works with the Marketing department to ensure successful advertisement and implementation of new and existing bank products
- Works with Risk Management, Facilities and Deposit Operations to ensure the safety and security of branch premises, property and assets (including cash on hand, ATM machines, alarms, etc.) and to implement loss prevention measures.
- Works with Facilities and Human Resources to provide a safe and healthy work environment (i.e., equip branch with first aid items, ergonomic support, Workers’
- Compensation and Employee Assistance Program referrals, etc.).
- Responsible for managing the P & L of the branch
- Manages ATM and kiosk ATM installation and implementation as needed
- Travels as necessary to attend meetings, training sessions, client events, etc.
Sales, Business Development & Customer Service
- Establishes a Total Banking Relationship (both business and personal) by cross-selling: direct deposit, internet banking, overdraft protection, multiple deposit products, Investment and Trust Services.
- Accountable for the branch's productivity, deposit growth, customer retention and new referrals
- Accountable for delivering strong individual sales performance, including conducting outside sales efforts
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build book of business and contribute towards meeting individual and branch sales goals
- Actively participates and develops branch sales promotions
Management
- Accountable for leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Fosters a team environment in which all employees can perform to their full potential
- Supervises and coaches teams on professionalism, sales techniques, service expectations and compliance guidelines
- Ensures teamwork, cooperation and respect among branch office
- Leads the selection, training, supervision, and evaluation of branch staff, provides recommendations to bonus payments and other compensation actions
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The Residential Appraisal Reviewer will have the opportunity to review, analyze and render risk-based decisions for acceptance of appraisals and evaluations, as well as performing residential market research.
- Perform detailed technical and compliance reviews on residential real estate appraisals.
- Ensure that valuations are reasonably supported, credible and compliant with federal and state regulations, USPAP, FIRREA, bank policies and guidelines, and industry standards.
- Communicate with appraisers for any report corrections and/or revisions.
- Evaluate appraiser quality of work and provide feedback for maintenance of the Bank’s appraisal panel.
- Provide market research to help Relationship Managers and the Executive Loan Committee members make collateral risk decisions.
- Provide support to all areas of real estate lending as needed.
- Demonstrate superior customer service to appraisers, peers and business partners.
- Attend ongoing training for Real Estate Appraisal and Real Estate Appraisal Reviews.
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- Serves as lead project manager on Corporate Projects and/or small-to-medium inter-related programs; defines, develops and manages all aspects of project planning including scope, budget, financial forecasting and scheduling and required project control point documents.
- May be required to work in a variety of roles as a component of the Program/Project lead role; developing business requirements, process flows, use cases, test plans and other workstream related activities and artifacts.
- Leads and manages all aspects of project planning within and across related projects including scope, budget, financial forecasting, and scheduling.
- Facilitates impact analyses of current/existing technologies.
- May contribute and/or lead vendor relationship management for project-related vendors and coordinates initial contracts, contract renewals, and addenda to contracts with key project vendors.
- Keeps project governance up to date and reports on projects as per PWM PMO standards and contributes to their incremental improvement.
- Supports management in data gathering for regulatory and third party reviews.
- Monitors project and/or program execution and escalates project risks and issues as necessary.
- Maintains project and/or program website and database, and issue and risk tracking logs.
- Documents project decisions and project meetings.
- Maintains a flexible work schedule.
- Perform other project related duties when assigned.
- Proven success in running projects across different SDLC types is essential – agile (scrum, Kanban) and waterfall included.
- Any proven experience with offshore development/QA teams should be highlighted.
Areas of proven understanding and competency include:
- Account Opening
- Process flow definition and optimization
- Process tracking and metrics monitoring
- Business Process development
- Client paperwork improvement/streamlining
- Custodian integration
- Account funding
- Account Types
- Investment management process
- Account Opening & Maintenance
- Portfolio Management & Trading
- Operations & Settlement
- Compliance
- Regulatory
- Complexities and nuances of major investment vehicles
- Stocks & bonds
- Mutual funds & ETFs
- Separate accounts
- Alternative investments, real assets, commodities & options
- Investments-specific tools, tasks and functions
- Business process management
- Proposal generation
- Portfolio construction & product selection
- Portfolio analysis & optimization
- Trading
- Aggregated reporting
- Corporate Actions
- Asset Classification management & Security Master File management
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- Serves as lead project manager on Corporate Projects and/or small-to-medium inter-related programs; defines, develops and manages all aspects of project planning including scope, budget, financial forecasting and scheduling and required project control point documents. Will be required to work as a business analyst on department projects; developing business requirements, process flows, use cases, test plans and other workstream related activities and artifacts.
- Leads and manages all aspects of project planning within and across related projects including scope, budget, financial forecasting, and scheduling.
- Facilitates impact analyses of current/existing technologies.
- May contribute and/or lead vendor relationship management for project-related vendors and coordinates initial contracts, contract renewals, and addenda to contracts with key project vendors.
- Keeps project governance up to date and reports on projects as per PWM PMO standards and contributes to their incremental improvement.
- Supports management in data gathering for regulatory and third party reviews.
- Monitors project and/or program execution and escalates project issues as necessary.
- Maintains project and/or program website and database, and issue and risk tracking logs.
- Documents project decisions and project meetings.
- Maintains a flexible work schedule.
- Perform other project related duties when assigned.
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1. Assists with management and maintenance of Senior Relationship Manager’s calendar.
2. Arranges internal and external meetings/conference calls.
3. Provides backup for Executive Assistant in various duties and responsibilities.
4. Assists in creating and maintaining client and prospect address lists.
5. Coordinates internal and external office events.
6. Prepare memos, letters, and other documents/reports for internal and external distribution.
7. Assist in booking travel and hotel arrangements.
8. Attends meetings when necessary.
9. Assists in various projects as they arise.
10. Maintains a flexible work schedule.
11. Performs other duties as assigned.
12. Directly interface with all levels of external clients/prospects as well as internal team members including senior executives.
13. Submits expense reports, sponsorship requests, and check requisitions.
14. Create marketing and promotional gift packages for client meetings.
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- Ability to quickly develop rapport with internal and external partners and key stakeholders
- Assist with performing risk oversight and assessment activities including, but not limited to business line control testing and validation, root cause analysis of material operational errors and events, and targeted risk and control assessments
- Provide guidance to risk owners regarding identified testing exceptions or deficiencies and collaborate with the business to follow up on the remediation activities.
- Assist with Quality Assurance testing for SOX as needed.
- Assist in preparing RCSA summary report and dashboard to be presented to executive management and the Chief Risk Officer at First and Second Line of Defense challenges
- Perform other duties as assigned
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- Assist Client Service Manager (CSM) in daily supervision of administrative responsibilities (FL reassignment, timecard approval, access management approval, etc.)
- Work with CSM to handle day-to-day questions and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flags, etc.)
- Handle remediation projects, track various workflows to ensure the firm is in compliance with internal and regulatory policy (Investment Policy Statements, KYC, AML/BSA, etc.)
- Partner with CSMs in organizing and leading dynamic meetings with the Client Service Team to communicate regular policy and procedure updates as well as facilitate discussion.
- Partner with CSMs to produce and deliver both mid-year and year-end evaluations for the Client Service Team by gathering, synthesizing and recording feedback from a variety of internal partners.
- Assist in building, training, managing and leading Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients. Participate in the development and drive implementation of career development opportunities and plans for Client Service to improve employee satisfaction and quality of work.
- Partner with CSM to identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm.
- Work with CSM in the development and drive implementation of department policies and/or procedures to help improve service and overall efficiency.
- Partner with the CSM & Regional CSM as needed to help evolve the Client Service Model to support the growth and evolution of the business
- Assist with the onboarding of new Advisor Teams
- Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience
- Perform duties and responsibilities as required or assigned by the CSM and/or Regional CSM
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Assist Client Service Manager (CSM) in daily supervision of administrative responsibilities (FL reassignment, timecard approval, access management approval, etc.)
- Work with CSM to handle day-to-day questions and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flags, etc.)
- Handle remediation projects, track various workflows to ensure the firm is in compliance with internal and regulatory policy (Investment Policy Statements, KYC, AML/BSA, etc.)
- Partner with CSMs in organizing and leading dynamic meetings with the Client Service Team to communicate regular policy and procedure updates as well as facilitate discussion.
- Partner with CSMs to produce and deliver both mid-year and year-end evaluations for the Client Service Team by gathering, synthesizing and recording feedback from a variety of internal partners.
- Assist in building, training, managing and leading Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients. Participate in the development and drive implementation of career development opportunities and plans for Client Service to improve employee satisfaction and quality of work.
- Partner with CSM to identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm.
- Work with CSM in the development and drive implementation of department policies and/or procedures to help improve service and overall efficiency.
- Partner with the CSM & Regional CSM as needed to help evolve the Client Service Model to support the growth and evolution of the business
- Assist with the onboarding of new Advisor Teams
- Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience
- Perform duties and responsibilities as required or assigned by the CSM and/or Regional CSM
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Direct interface with all levels of external business constituents as well as internal team members
- Schedule meetings and arrange logistics, where applicable, (e.g., conference room reservation, audio and video connection, presentation materials, etc.)
- Gather and prepare agendas and meeting materials for PPO, S&A, and CSI team meetings.
- Take notes for PPO, S&A, and CSI team meetings.
- Plan for team events.
- Make travel arrangements and create expense reports for the Deputy BSA Officer, Head of S&A, and Head of CSI.
- Review and prepare vendor invoices and correspondence for approvals.
- Maintain and track vendor communications, licensing, contracts, and other key information.
- Review access control lists and follow-up with other departments to confirm access needs.
- Perform duties and responsibilities specific to department functions and activities.
- Serve as back up to executive and administrative assistant in Department, as needed
- Assist with other office administration tasks, including ordering supplies; delivering mail and courier packages; and replenishing office and kitchen supplies.
- Navigate organizational infrastructure to solve or resolve problems.
- Spot check conference rooms and BSA/AML floor throughout the day to ensure environments are tidy and clean.
- Perform other duties and responsibilities as assigned by supervisor.
Other responsibilities include 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering; 2) adhering to Bank policies and procedures, and 3) completing required training timely
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DUTIES AND RESPONSIBILITIES:
Branch Operations
- Supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Assists Personal Bankers with policies, procedures, products, systems and banking transactions
- Monitors branch service quality levels and coaches staff to achieve appropriate levels
- Continually reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
- Audit branch transactions according to branch policies and procedures
Sales, Business Development & Customer Service
- Responsible for checking account and deposit growth
- Promotes and introduces new banking products and services to customers
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build a book of business and contribute towards meeting individual and branch sales goals
- Actively participates in branch sales promotions
Management
- Assists and supports the Branch Manager in leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Organizes the daily workflow of the department. Provides daily supervision and assistance to Personal Bankers in order to maintain quality staffing and high customer service levels
- Assists and supports Branch Manager in fostering a team environment in which all employees can perform to their full potential
- Assists and supports Branch Manager in supervising and coaching teams on professionalism, sales techniques, service expectations and compliance guidelines
- Assist and supports Branch Manager in the selection, training, supervision, and evaluation of branch staff, provides input to bonus payments and other compensation actions
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DUTIES AND RESPONSIBILITIES:
Branch Operations
- Audits input and maintenance of all branch transactions according to branch policies and procedures
- Ensures branch balances daily
- Works with Compliance department to ensure compliance with FRB’s policies and procedures
- Participates in weekly Asset/Liability meetings
- Proactively reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
- Works with the Marketing department to ensure successful advertisement and implementation of new and existing bank products
- Works with Risk Management, Facilities and Deposit Operations to ensure the safety and security of branch premises, property and assets (including cash on hand, ATM machines, alarms, etc.) and to implement loss prevention measures.
- Works with Facilities and Human Resources to provide a safe and healthy work environment (i.e., equip branch with first aid items, ergonomic support, Workers’
- Compensation and Employee Assistance Program referrals, etc.).
- Responsible for managing the P & L of the branch
- Manages ATM and kiosk ATM installation and implementation as needed
- Travels as necessary to attend meetings, training sessions, client events, etc.
Sales, Business Development & Customer Service
- Establishes a Total Banking Relationship (both business and personal) by cross-selling: direct deposit, internet banking, overdraft protection, multiple deposit products, Investment and Trust Services.
- Accountable for the branch's productivity, deposit growth, customer retention and new referrals
- Accountable for delivering strong individual sales performance, including conducting outside sales efforts
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build book of business and contribute towards meeting individual and branch sales goals
- Actively participates and develops branch sales promotions
Management
- Accountable for leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Fosters a team environment in which all employees can perform to their full potential
- Supervises and coaches teams on professionalism, sales techniques, service expectations and compliance guidelines
- Ensures teamwork, cooperation and respect among branch office
- Leads the selection, training, supervision, and evaluation of branch staff, provides recommendations to bonus payments and other compensation actions
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- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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- Applying business analysis best and industry practices, obtain, define, analyze, prioritize, and document business and system requirements working with cross functional teams, and communicate requirements to solution providers.
- Perform data analysis on customer and transaction data.
- Work with business users to understand current business processes and pain points.
- Support and participate in data quality improvement, analysis activities and initiatives, and governance processes.
- Facilitate testing; including but not limited to drafting test plans and test cases.
- Prepare data mapping documents and Traceability Matrix.
- Define and prioritize requirements to: Improve BSA/AML monitoring workflow, systems, and data interfaces; create data and metrics reporting; define AML monitoring and data transformation scenarios; understand and documentation business and workflow scenarios, and implement efficiencies and improvements for BSA/AML operations and other department functions.
- Obtain sign-off from key stakeholders on requirements, and manage on-going changes to them.
- Develop or assist with developing test plans and test scenarios, interface between development and QA teams, and manage user acceptance testing.
- Advise solution provider, development, testing and production support teams as needed, providing requirements knowledge and subject matter expertise to the teams performing these functions.
- Identify, track, document, and manage issues, constraints, assumptions, and constraints.
- Continuously improve subject matter expertise in the business areas being supported, sufficient to become a Trusted Adviser to the Business stakeholders.
- Perform duties & responsibilities specific to department functions & activities.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Excellent verbal and written communication skills.Assist clients by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail.
- Consistently deliver an exceptional client experience on every client contact.
- Make outbound calls to clients to provide resolutions for Online Banking and research requests.
- Ability to effectively to multi task on a regular basis.
- Ability to work a variety of work schedules based on business needs.
- Ability to work over-times as needed.
- Work collaboratively as part of a team to achieve service goals.
- Ability to adapt to a fluctuating work pace environment.
- Displays accuracy and thoroughness, while completing work assignments in a timely manner.
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance.
- Ability to function in a PC windows or MAC environment.
- Must be willing to submit to an extensive background check and credit history.
Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any clients(s) that enters into a relationship with the Bank
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
