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- Ensure that all emails you develop and deploy to clients and prospects are on-brand and deliver the best possible user experience,
- Roll up your sleeves and execute while also seeing the broader team vision
- Balance strategic, creative, and analytical thinking to be able to execute on marketing and business unit goals,
- Infuse your knowledge of email best practices including design, deliverability and CAN-SPAM throughout work of the team,
- Work closely and build relationships with business unit Marketing Managers and external email vendors,
- Collaborate with marketing team members on strategy, copywriting, design and user experience,
- Work with Quality Assurance to define test cases and conduct QA testing on email deployments,
- Assist with development of our email marketing roadmap and strategies that support our business objectives,
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Owns the creation of the cloud network-specific solution architecture(s) needed to deliver the desired outcome, which includes:
- Identifying the network systems/platforms required to achieve the end-to-end solution and creating a solution context diagram
- Designing the new network solutions along with interface definitions to existing systems
- Identifying the dependencies between various network components of the solution and, working with engineers and other architects ensure that systems/platform owners can deliver their solutions on time
- Drives Cloud (IaaS, and PaaS) Network Architecture principles
- Creates solution artifacts and presents them to the Architecture Review Board (ARB) for review and approval.
- Works with Project Managers to break solutions into work streams and tasks. Coordinates with every platform/system owner involved in the overall solution.
- Works with the network engineering delivery teams to oversee the delivery of the solution.
- Provides technical leadership for a team of network engineers and administrators, setting the tone for definition, design and implementation of new network infrastructure components and services.
- Works with engineers to maintain overall network platform stability, security and reliability
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DUTIES AND RESPONSIBILITIES:
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Manage daily work flow and mailbox flow, delegate specific tasks to Supervisors, Assistant Managers, and CSAs depending on their knowledge, expertise and ability, while keeping in mind their limitations and therefore minimizing risk to the bank and client.
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Supervise the client facing CSA and provide ongoing support with daily transactions, problems and proactively engage when problem arise during the day. And Coordinating monthly meetings.
- Managing and monitoring the workflow of wire transfers (approving and releasing outgoing wires, research and resolve issues with rejected wires due to NSF, invalid account numbers, missing/incomplete information. Escalate when necessary. Follow up on wire tracers and cancellations.
- Responsible to coordinate effort to ensure that all departmental functions are completed including approving transactions that are over the CSA limits, answering the phones promptly, and ensuring CSAs are providng client oriented customer care for quality and training purposes.
- Responsible for approving monthly/quarterly branch certifications, monitor department time and duties.
- Manage and monitor the workflow of wire transfers (approving and releasing outgoing wires, research and resolve issues with rejected wires duet to NSF, invalid account numbers, missing/incomplete information. Escalate when necessary. Follow up on wire traces and cancellations
- Responsible for being knowledgeable in all areas of client services and the CSA job functions, i.e. setting up courier service pick-up, deposits, issuing cashier’s checks, close accounts, orders ATM cards/checks, place stop payments. To that fact, also provide cross training and staff development to ensure staff understands bank processes and procedures.
- Be able to step into any roll within the PBCS department when needed, including that of Documentation Compliance when necessary.
- Performs other duties & responsibilities as required or assigned by manager, including ordering supplies, callbacks, review of inclearings/OD, interview new candidates, etc.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Individual will be responsible for supporting the sales force as a Treasury Management Products expert.
- Consult with clients to help determine needs, build solutions and implement appropriate FRB TM Products and customizations/configurations as necessary, particularly for complex implementations.
- Fully versed in all TM products, features and functionality. Able to implement, troubleshoot, and train.
- Detailed knowledge of TM industry trends in payments, receivables and liquidity
- Understanding of client discovery process to better understand product needs, including enhancements to existing FRB products as well as new products.
- Experience with common client banking platforms and solutions (i.e. ERP Systems) and how they interact with the Bank’s systems.
- Documentation support for procedures, policies, project materials, client materials, and training materials as required.
- Detailed understanding of the complete product lifecycle and ability to assist and facilitate at each step: Design>Development>Testing>Transition>Operation
- Understanding of applicable BSA/AML and Compliance obligations as it relates to Treasury Management/Cash Management Products
- Ability to travel domestically to client sites
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RESPONSIBILITIES AND DUTIES:
- Security Information and Event Management: Configuration of Information Security monitoring systems which provide logging, monitoring, and actionable alerting. Systems include IDS/IPS; Database Activity Monitoring; and Vulnerability Scanners. Assist with the configuration, maintenance, and monitoring of the Security Incident and Event Monitoring (SIEM) system.
- Develop and implement SIEM use cases to support the monitoring of the Bank’s infrastructure and ensuring that regulatory and legal compliance (e.g. GLBA, SOX) is maintained and compliance with Bank policy is maintained. Support the incident response team, by providing tier 2 support to incident handlers.
- Data Loss Prevention Program: Support the enterprise data loss prevention program by identifying and controlling data loss channels. As directed, work with business units to address their data loss prevention requirements.
- Cyber Intelligence Analysis: Monitor cyber intelligence and provide input as necessary to other groups within the Bank. Take proactive steps, such as implementing controls, to reduce the likelihood of a successful attack. Update incident response procedures as necessary based upon cyber intelligence.
- Project Consulting: Provide security consulting services, as needed, to various projects. Provide assistance to the Information Security Architect in the design of security solutions.
- Performs other duties & responsibilities as required or assigned by supervisor.
Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Process client transactions such as deposits, withdrawals, book transfers, wire transfers, ACH, loan funding, advances and payments, stop payments, purchasing and selling of foreign currency and foreign drafts, issue cashier checks, process account closings, or any other banking needs and able to balance within a reasonable timeline.
- Assists clients by phone, email and in person with transaction requests and account inquiries and work as a liaison with other departments to meet the client’s needs.
- Initiate courier service for pick-up and deliveries of customer deposits and documents as needed.
- Order ATM cards, checks, deposit slips and other deposit supplies from internal and/or third party vendors.
- Work with other departments to assist on the processing of specialized transactions. (Example: loan fees and special business banking capital calls.)
- Be able to navigate research and answer client and banker questions using the bank’s systems and have a thorough understanding on how to read our customer’s documentation using the OnBase program.
- Assist in audit of departments previous days new accounts and maintenance changes to ensure compliance with internal operating procedures, including reviewing and generating reports (as necessary)
- Work with stakeholders to update client information, documentation, and, help expedite requests and/or refer them to the appropriate department to meet requests in a timely manner.
- Process and respond to emails and/or telephonic inquiries from Online Banking, Call Center, bankers, and other Deposit Services Department.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Schedule appointments and maintain calendar for Regional Managing Directors, including making travel and hotel arrangements
- Handle incoming phone calls and mail
- Coordinate and set up meetings, gathering and preparing agenda/materials and arranging logistics (conference room, bridge line, Pictel) and taking minutes
- Prepare memos, letters and other documents and reports for internal and external distribution
- Copy, file/organize and distribute various reports and documents
- Submit expense reports, sponsorship requests, and check requisitions
- Create and maintain client and prospect address lists for marketing mailings and various other mailers
- Make catering arrangements for team and client meetings as requested
- Order office and marketing supplies and create marketing packages
- Interface directly with all levels of external clients and prospects as well as internal team members
- Lead and manage special projects as they arise on behalf of the Regional Managing Director
- Provide input and suggestions for process improvements
- Stay in touch with all facets of the company and identifies potential issues to the Regional Managing Director before they escalate
- Assist with the recruiting and integration of new hires
- Perform duties and responsibilities specific to department functions & activities
- Perform other duties and responsibilities as required or assigned by supervisor
- Attend meetings when necessary
- Maintain a flexible work schedule
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DUTIES AND RESPONSIBILITIES:
Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
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DUTIES AND RESPONSIBILITIES:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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- Work with the Solution Leads and Systems Analysts to define data needs required to deliver the next generation of Online Consumer banking. Elicit, analyze, validate and manage technical requirements definition, flows and deliverables for projects. Develop and verify data mappings to support specific business requirements.
- Support bi-weekly data conversions, working with IT, business and vendor teams to validate complex data processing. Troubleshoot production issues during these conversions to support, turning around solutions in deadline-driven timeframes.
- Translate test data requirements into source system data profiles, providing conditioned data in support of QA efforts for functional and regression test efforts for new versions of Online Banking. Make recommendations for process changes and keeping test data documentation current.
- Perform as the data expert on the various consumer banking systems and processes assigned. Inclusive of this is gathering a deep understanding of the data within the systems and business processes supported by the system(s).
- Build critical working relationships with the business and users communities through gathering a thorough understanding of the business models and processes employed
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following:
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adhering to Bank policies and procedures.
- Completing required training.
- Identifying and reporting suspicious activity to the AML Officer.
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Outside business development calls with Relationship Managers
- New business development calls for self-sourced portfolio
- Cash Management presentations and demonstrations
- Detailed analysis and comparison of current banking relationship
- Opening new accounts
- Transitioning the client over to the Bank, ensuring a smooth transition
- Responsible for obtaining all required documentation
- Provide on-going excellent customer service including hand-holding the top 10% of the RM’s client base
- Maintain and deepen existing customer relationships increasing current products per client
- Thorough knowledge of existing bank products and keeping up to date with new products and services
- Perform duties & responsibilities specific to department functions & activities
- Performs other duties & responsibilities as required or assigned by supervisor
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
- Adhering to Bank policies and procedures
- Identifying and reporting suspicious activity to the AML Officer
- knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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- Providing on-going exceptional client service on the phone and occasionally in person
- Supporting the Preferred Banking team in day to day responsibilities
- Assistance in obtaining and organizing all required documentation and filing
- Maintaining new account logs, Eagle reports, Alco reports, client/product reports and transaction logs
- Maintain customer relationships
- Acquire knowledge of existing bank products, specifically the deposit side, but with a small focus on the Trust, Wealth Management and Loan products as well
- Keep up to date with new Bank product offerings and services
- Maintaining marketing and brochure supply for Preferred Bankers
- Provide back-up support in Preferred Bankers absence
- Opening of new accounts
- May participate in business development calls with Relationship Managers and/or Preferred Bankers
- Perform duties & responsibilities specific to department functions & activities
- Performs other duties & responsibilities as required or assigned by supervisor
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.
- Adhering to Bank policies and procedures
- Identifying and reporting suspicious activity to the AML Officer
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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DUTIES AND RESPONSIBILITIES:
- Develop the Gradifi brand voice and adapt it for all channels and audiences.
- Write engaging copy across all channels and formats including emails, landing pages, website, product, video, collateral and more.
- Ensure grammatical accuracy, message clarity, and a consistent voice across all channels.
- Work closely with product team on user-facing copy in the interfaces of software products
- Proofread and copyedit all copy that the company puts out with a keen attention to detail.
- Apply SEO and other digital best practices to all web content.
- Work independently and manage multiple products simultaneously.
- Collaborate well across departments with multiple stakeholders, incorporating feedback to meet business goals while keeping a consistent voice across channels.
- Security and compliance is a top priority at Gradifi and strict adherence to the policies and procedures of the Information Security Management System is mandatory.
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RESPONSIBILITIES AND DUTIES
- Underwriting and Analysis: Underwrite high quality credit narratives in support of new and existing loans. This responsibility requires the following skills:
- Spreading business financial statements and tax returns using Moody’s software
- Analyzing multi-year trends and ratios from financial information
- Understanding cash flow from operations, which includes identifying recurring and non-recurring sources of cash flow
- Researching industry trends and risks
- Performing collateral analysis including accounts receivable, inventory, real estate and investments
- Running credit reports and gathering/analyzing KYC information
- Spreading personal financial statements and tax returns for individual guarantors, developing borrower and guarantor global cash flow analysis
- Presenting to Executive Loan Committee with the Business Banker for loan approvals.
- Loan Closing: Work closely with Business Bankers, Commercial Loan Operations, Outside Counsel and the client to document and close loans thoroughly and swiftly. This process includes:
- Ordering loan documents, either in-house or using outside counsel
- Reviewing documentation for consistency and accuracy with credit approvals
- Ordering and reviewing formation documents & UCC searches for clients
- Ensuring loan terms have been detailed accurately on the Bank’s loan system, post-closing.
- Portfolio Management: Create, maintain, and monitor all loan and credit files at the highest quality. This process involves:
- Monitoring existing credit facilities for financial and reporting covenant compliance
- Reviewing the covenant compliance log to ensure updated financial information and covenant compliance and communicating with clients to receive required reporting information
- Detecting early warning signs that could lead to a potential default
- Identifying defaults immediately to the Business Banker and Executive Loan Committee
- Monitoring underperforming loans
- Evaluating proper loan risk ratings
- Corresponding with Executive Loan Committee and Credit on waivers, amendments, renewals, reviews and modifications
- Client Service: Assist the Business Banker on all levels of the business banking relationship to ensure the client receives exceptional service. This process includes:
- Receiving and funding loan advances and payments
- Collecting loan and legal fees
- Calling on delinquencies
- Assisting clients with various loan and deposit related inquiries
- Remedying or submitting client requests to the proper departments and following up to ensure timely execution
- Identifying cross-sell opportunities.
- Lead special projects as needed.
- Be or become proficient in Microsoft Office, Bisys, AFS Level III, and Moody’s.
- Perform duties and responsibilities specific to department functions and activities.
- Performs other duties and responsibilities as required or assigned by supervisor.
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RESPONSIBILITIES AND DUTIES
- Underwriting and Analysis: Underwrite high quality credit narratives in support of new and existing loans. This responsibility requires the following skills:
- Spreading business financial statements and tax returns using Moody’s software
- Analyzing multi-year trends and ratios from financial information
- Understanding cash flow from operations, which includes identifying recurring and non-recurring sources of cash flow
- Researching industry trends and risks
- Performing collateral analysis including accounts receivable, inventory, real estate and investments
- Running credit reports and gathering/analyzing KYC information
- Spreading personal financial statements and tax returns for individual guarantors, developing borrower and guarantor global cash flow analysis
- Presenting to Executive Loan Committee with the Business Banker for loan approvals.
- Loan Closing: Work closely with Business Bankers, Commercial Loan Operations, Outside Counsel and the client to document and close loans thoroughly and swiftly. This process includes:
- Ordering loan documents, either in-house or using outside counsel
- Reviewing documentation for consistency and accuracy with credit approvals
- Ordering and reviewing formation documents & UCC searches for clients
- Ensuring loan terms have been detailed accurately on the Bank’s loan system, post-closing.
- Portfolio Management: Create, maintain, and monitor all loan and credit files at the highest quality. This process involves:
- Monitoring existing credit facilities for financial and reporting covenant compliance
- Reviewing the covenant compliance log to ensure updated financial information and covenant compliance and communicating with clients to receive required reporting information
- Detecting early warning signs that could lead to a potential default
- Identifying defaults immediately to the Business Banker and Executive Loan Committee
- Monitoring underperforming loans
- Evaluating proper loan risk ratings
- Corresponding with Executive Loan Committee and Credit on waivers, amendments, renewals, reviews and modifications
- Client Service: Assist the Business Banker on all levels of the business banking relationship to ensure the client receives exceptional service. This process includes:
- Receiving and funding loan advances and payments
- Collecting loan and legal fees
- Calling on delinquencies
- Assisting clients with various loan and deposit related inquiries
- Remedying or submitting client requests to the proper departments and following up to ensure timely execution
- Identifying cross-sell opportunities.
- Lead special projects as needed.
- Be or become proficient in Microsoft Office, Bisys, AFS Level III, and Moody’s.
- Perform duties and responsibilities specific to department functions and activities.
- Performs other duties and responsibilities as required or assigned by supervisor.
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- Assist the Credit Analysts & Business Bankers by preparing the basic CLO and PowerLender system data entry records.
- Obtain and review borrower and guarantor formation documentation (inclusive of ordering certificates of good standing) to prepare and manage loan files for submission to Executive Loan Committee.
- Monitor borrowers for financial and reporting requirements; obtain financial reports from clients.
- Work with Compliance to obtain Enhanced Due Diligence on new borrowers and guarantors.
- Prepare and manage loan files for submission to ELC, Commercial Closing, and external counsel.
- Work with the appraisers, environmental professionals and title companies to assist in the commercial real estate due diligence process.
- Assist the Senior Business Banking Analyst & Business Banker on ad hoc projects and by working with client to obtain reporting requirements, which should be forwarded to the Loan Monitoring Group and uploaded to Onbase.
- Be or become proficient in Microsoft Office (Word, Excel, and Adobe), OSI, AFS Level III, CLO, OnBase, PowerLender, Smeadlink, Eagle Reports, AFS RM Tools and Moodys.
- Monitor loan maturity report and alert Business Banker and Credit Analyst of upcoming maturities and process short-term maturity extensions requests as needed.
- Develop the ability to eventually spread business financial statements, personal financial statements and individual tax returns.
- Local Manager may require additional duties unique to a team’s Geography, industry focus and other responsibilities which best utilize a candidate’s skill-sets.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Work with various functional groups to identify opportunities for process improvement. Perform detailed analysis for enhancement – existing workflows, fit for purpose or feasibility assessment, gap assessment (incl. risk and control), identify improvement opportunities and potential solutions, and perform cost benefit analysis where appropriate. Collaborate with project teams, business and technology partners to jointly and comprehensively identify business requirements.
- Once an opportunity moves into the implementation phase, own all aspects of implementation including process re-engineering, overseeing development, collaborating with Information Services team for deployment management, reporting and tracking.
- PM is also responsible for :
- Performance management (process and program level)
- SLA adherence.
- Compliance requirements (Regulatory and Internal)
- Upgrades / bug fixes / change management.
- Documentation (PDD / SDD)
- Program governance.
- Reporting (process and program level)
- Own all aspects of bot management:
- Execute and maintain an end-to-end bot operating framework that includes but is not limited to bot development, testing, management, upgrades, and deployment – including change management protocols.
- Ensure bots meet all applicable business requirements and Bank’s policies including governance/regulatory requirements through engagement with the Bank’s second and third line of defense.
- Work with technology partners within each functional group to manage bot lifecycles for each use-case.
- Ensure optimization of both SLAs and overall virtual workforce.
- Ensure business requirements are being met with the delivered business functionality of vendor and/or internal technology solution and highlight differences and potential changes/solutions.
- Develop and communicate process changes, enhancements, and modifications – verbally and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.
- Additional responsibilities include the following:
- Adhering to and complying with all applicable federate laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.)
- Adhering to Bank policies and procedures.
- Completing required training.
DISCLAIMER:
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects Management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts Management’s right to assign or reassign duties and responsibilities to this job at any time.
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As a Quantitative Analyst, this person will work on a number of initiatives to improve and develop the analytics infrastructure in all areas of the bank. This person will work on cross divisional project teams with members of EDCI, Enterprise Risk, Treasury, Financial Planning & Analysis teams, Information Services, and Data Management teams. Possible projects include deriving customer insights through predictive modeling; addressing business needs and recommend solutions; determining the most effective means of meeting our risk, regulatory reporting and financial planning requirements; determining quantitative strategies for social media and marketing.
Key Responsibilities include assisting the Chief Data Officer and Head of Analytics in envisioning, designing, planning, building and deploying (release, maintenance, monitoring) information and analytics solutions. From time to time, the analyst will participate in related activities including various data governance and data profiling initiatives, application development and vendor evaluation, Executive Management Reports and other analytic activities as needed.
A few example projects relevant to the position are:
- Develop predictive models leveraging a range of regressions and machine learning tools and techniques
- Translate business problems into statistical problems, and develop statistical models to support business needs, such as Net Promoter Score, pricing policy, cross-sell targeting, Consumer Credit Risk Modeling, Portfolio Risk Modeling, scoring, scorecard building, Credit Risk Analysis
- Extract credit and retail banking transaction data, conduct exploratory data analysis, and address common data issues like missing and extreme values
- Derive customer insights through predictive modeling to address business needs, and recommend solutions
- Design data-driven marketing initiatives to manage customer relationship, drive sales, enhance executions, and increase productivity
- Assist or drive the full project lifecycle including requirements gathering, functional design, installation, user acceptance testing, issue resolution and production implementation
- Analyze source systems and provide source to target mapping for the data warehouse
- Analyze business requirements for new predictive models and reports to be developed
- Document analysis processes and results, summarize data insights, and present key findings to CDO office and other stakeholders
- Use advanced analytics to assess portfolio performance, identify business opportunities, and drive critical business decisions
- Design, development and deployment of self service reports, scorecards and dashboards based on analytical data
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- Drive strategic growth projects across the business from solution development to execution
- Define and drive analyses aimed at developing a deep and holistic understanding of business performance, growth drivers, and trends
- Implement new operations processes and identify technology features that will help the business scale efficiently
- Communicate insights and recommendations clearly to key stakeholders, including lending partners and senior executives
- Keep your finger on the pulse of the business to ensure it is operating as successfully as possible, stepping in to help drive improvements as needed
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- Providing on-going exceptional client service on the phone and occasionally in person
- Supporting the Preferred Banking team in day to day responsibilities
- Assistance in obtaining and organizing all required documentation and filing
- Maintaining new account logs, Eagle reports, Alco reports, client/product reports and transaction logs
- Maintain customer relationships
- Acquire knowledge of existing bank products, specifically the deposit side, but with a small focus on the Trust, Wealth Management and Loan products as well
- Keep up to date with new Bank product offerings and services
- Maintaining marketing and brochure supply for Preferred Bankers
- Provide back-up support in Preferred Bankers absence
- Opening of new accounts
- May participate in business development calls with Relationship Managers and/or Preferred Bankers
- Perform duties & responsibilities specific to department functions & activities
- Performs other duties & responsibilities as required or assigned by supervisor
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.
- Adhering to Bank policies and procedures
- Identifying and reporting suspicious activity to the AML Officer
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
