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DUTIES AND RESPONSIBILITIES:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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As a Quantitative Analyst, this person will work on a number of initiatives to improve and develop the analytics infrastructure in all areas of the bank. This person will work on cross divisional project teams with members of EDCI, Enterprise Risk, Treasury, Financial Planning & Analysis teams, Information Services, and Data Management teams. Possible projects include deriving customer insights through predictive modeling; addressing business needs and recommend solutions; determining the most effective means of meeting our risk, regulatory reporting and financial planning requirements; determining quantitative strategies for social media and marketing.
Key Responsibilities include assisting the Chief Data Officer and Head of Analytics in envisioning, designing, planning, building and deploying (release, maintenance, monitoring) information and analytics solutions. From time to time, the analyst will participate in related activities including various data governance and data profiling initiatives, application development and vendor evaluation, Executive Management Reports and other analytic activities as needed.
The ideal candidate has a broad skillset in areas like statistics, math, computing, and quantitative modeling. Background or experience in finance, business analysis, or financial engineering is a plus, but not required as long as the candidate possesses a strong curiosity for and ability to quickly learn and assimilate new skills as needed. Candidates must have an attitude of getting things done and delivering results while keeping long terms goals and objectives in mind. To supplement these sophisticated analytical capabilities, candidates need to have solid business acumen and executive-level communication.
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As a Quantitative Analyst, this person will work on a number of initiatives to improve and develop the analytics infrastructure in all areas of the bank. This person will work on cross divisional project teams with members of EDCI, Enterprise Risk, Treasury, Financial Planning & Analysis teams, Information Services, and Data Management teams. Possible projects include deriving customer insights through predictive modeling; addressing business needs and recommend solutions; determining the most effective means of meeting our risk, regulatory reporting and financial planning requirements; determining quantitative strategies for social media and marketing.
Key Responsibilities include assisting the Chief Data Officer and Head of Analytics in envisioning, designing, planning, building and deploying (release, maintenance, monitoring) information and analytics solutions. From time to time, the analyst will participate in related activities including various data governance and data profiling initiatives, application development and vendor evaluation, Executive Management Reports and other analytic activities as needed.
The ideal candidate has a broad skillset in areas like statistics, math, computing, and quantitative modeling. Background or experience in finance, business analysis, or financial engineering is a plus, but not required as long as the candidate possesses a strong curiosity for and ability to quickly learn and assimilate new skills as needed. Candidates must have an attitude of getting things done and delivering results while keeping long terms goals and objectives in mind. To supplement these sophisticated analytical capabilities, candidates need to have solid business acumen and executive-level communication.
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The Marketing and Business Development Associate will work closely with our team’s ten client-facing Wealth Managers to help uncover and develop new business opportunities. Duties and responsibilities include, but are not limited to:
- Strategically identify potential client opportunities from the Wealth Manager’s extensive networks, generating new leads and uncovering high-value opportunities
- Research and gather business intelligence about prospective clients and trends in opportunities
- Prepare and send strategic emails to prospective clients specific to their financial needs, with the purpose of generating interest in working with the team
- Support Practice Management in all aspects of the sales cycle, including scheduling follow-up meetings, managing administrative elements, and overseeing the pipelines of completed meetings to ensure all prospective clients are being contacted throughout the year
- Proactively construct and implement recommendations and projects that will enhance operations, optimize automation, and increase the number of meetings with new prospective clients
- Work with the Wealth Managers and colleagues to ensure timely updating of all marketing materials
- Prepare targeted presentations in a manner that effectively communicates the team’s relevant experience and articulates our added value
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As a Quantitative Analyst, this person will work on a number of initiatives to improve and develop the analytics infrastructure in all areas of the bank. This person will work on cross divisional project teams with members of EDCI, Enterprise Risk, Treasury, Financial Planning & Analysis teams, Information Services, and Data Management teams. Possible projects include deriving customer insights through predictive modeling; addressing business needs and recommend solutions; determining the most effective means of meeting our risk, regulatory reporting and financial planning requirements; determining quantitative strategies for social media and marketing.
Key Responsibilities include assisting the Chief Data Officer and Head of Analytics in envisioning, designing, planning, building and deploying (release, maintenance, monitoring) information and analytics solutions. From time to time, the analyst will participate in related activities including various data governance and data profiling initiatives, application development and vendor evaluation, Executive Management Reports and other analytic activities as needed.
The ideal candidate has a broad skillset in areas like statistics, math, computing, and quantitative modeling. Background or experience in finance, business analysis, or financial engineering is a plus, but not required as long as the candidate possesses a strong curiosity for and ability to quickly learn and assimilate new skills as needed. Candidates must have an attitude of getting things done and delivering results while keeping long terms goals and objectives in mind. To supplement these sophisticated analytical capabilities, candidates need to have solid business acumen and executive-level communication.
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- Process client transactions such as deposits, withdrawals, book transfers, wire transfers, loan funding, advances and payments, Purchasing and selling of foreign currency and foreign drafts, or any other banking needs and able to balance within 30 minutes.
- Assists clients by phone, email and in person with transaction requests and account inquiries and work as a liaison with other departments to meet the client’s needs. Initiate courier service for pick-up and deliveries of customer deposits and documents as needed.
- Order checks, deposit slips and other deposit supplies from our check vendors.
- Work with other departments to assist on the processing of specialized transactions. (Example: loan fees and special business banking capital calls.)
- Be able to navigate research and answer questions using our check image and check 21 programs. Have an understanding on how to read our customer’s documentation using the OnBase program.
- Assist in audit of departments previous days new accounts and maintenance changes to ensure compliance with internal operating procedures.
- Work with internal departments to confirm and update client information, help expedite any research requests and/or refer them to the appropriate department to meet requests in a timely manner.
- Issue Cashier Checks as requested.
- Process account closing as requested.
- Order ATM cards and process Instant Issue request cards as needed. Submit Travel Declaration forms and assist in ATM questions that may be presented by clients. Work with the ATM Dept. to help expedite any issues, questions, or concerns.
- Process Stop payments and Stop Payment releases as requested.
- Process and respond to emails or inquiries form Online Banking, Call Center and other Deposit Services Department.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
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- Providing on-going exceptional client service on the phone and occasionally in person
- Supporting the Preferred Banking team in day to day responsibilities
- Assistance in obtaining and organizing all required documentation and filing
- Maintaining new account logs, Eagle reports, Alco reports, client/product reports and transaction logs
- Maintain customer relationships
- Acquire knowledge of existing bank products, specifically the deposit side, but with a small focus on the Trust, Wealth Management and Loan products as well
- Keep up to date with new Bank product offerings and services
- Maintaining marketing and brochure supply for Preferred Bankers
- Provide back-up support in Preferred Bankers absence
- Opening of new accounts
- May participate in business development calls with Relationship Managers and/or Preferred Bankers
- Perform duties & responsibilities specific to department functions & activities
- Performs other duties & responsibilities as required or assigned by supervisor
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.
- Adhering to Bank policies and procedures
- Identifying and reporting suspicious activity to the AML Officer
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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- Direct interface with Accounting team members, including direct reports, senior executives of the Bank, other colleagues, as well as third party service providers, external auditors, regulators, and others.
- Proactively and diplomatically manage CAO’s calendar; i.e., prioritize meetings, provide ample time to review meeting materials, and manage the cancellation or rescheduling of appointments.
- Prepares and distributes external and internal correspondence including letters, emails, reports, and general communications. The ideal candidate must be able to independently translate conceptual content into succinct and concise prose.
- Assists in preparation and submission of the financial and regulatory filings and reports.
- Coordinates meeting schedules and travel arrangements which require independent decision making and judgment.
- Navigates organizational infrastructure to solve or resolve problems.
- Provides input and suggestions for process improvements.
- Accessibility and support during non-business hours, including evenings and weekends, as required.
- Works directly with many different departments including but not limited to Accounting, Financial Reporting, Board Relations, and Investor Relations.
- Works closely with the Chief Financial Officer and his Executive Assistant.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian and in CRM system. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team). Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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DUTIES AND RESPONSIBILITIES:
Branch Operations
- Audits input and maintenance of all branch transactions according to branch policies and procedures
- Ensures branch balances daily
- Works with Compliance department to ensure compliance with FRB’s policies and procedures
- Participates in weekly Asset/Liability meetings
- Proactively reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
- Works with the Marketing department to ensure successful advertisement and implementation of new and existing bank products
- Works with Risk Management, Facilities and Deposit Operations to ensure the safety and security of branch premises, property and assets (including cash on hand, ATM machines, alarms, etc.) and to implement loss prevention measures.
- Works with Facilities and Human Resources to provide a safe and healthy work environment (i.e., equip branch with first aid items, ergonomic support, Workers’
- Compensation and Employee Assistance Program referrals, etc.).
- Responsible for managing the P & L of the branch
- Manages ATM and kiosk ATM installation and implementation as needed
- Travels as necessary to attend meetings, training sessions, client events, etc.
Sales, Business Development & Customer Service
- Establishes a Total Banking Relationship (both business and personal) by cross-selling: direct deposit, internet banking, overdraft protection, multiple deposit products, Investment and Trust Services.
- Accountable for the branch's productivity, deposit growth, customer retention and new referrals
- Accountable for delivering strong individual sales performance, including conducting outside sales efforts
- Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
- Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
- Proactively seeks ways to develop and expand customer relationships in order to build book of business and contribute towards meeting individual and branch sales goals
- Actively participates and develops branch sales promotions
Management
- Accountable for leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Fosters a team environment in which all employees can perform to their full potential
- Supervises and coaches teams on professionalism, sales techniques, service expectations and compliance guidelines
- Ensures teamwork, cooperation and respect among branch office
- Leads the selection, training, supervision, and evaluation of branch staff, provides recommendations to bonus payments and other compensation actions
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Duties and Responsibilities:
- Assisting RM’s with business development
- Opening new accounts
- Responsible for acquiring all required documents
- Provide on-going excellent customer service
- Maintain existing client relationship
- Thorough knowledge of existing bank products and keeping up to date with new products and services
- Work with other team members (RM’s, loan processors, client liaison) to provide a more efficient sales and workflow environment
- Perform duties & responsibilities specific to department functions & activities. Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Process client transactions such as deposits, withdrawals, book transfers, wire transfers, loan funding, advances and payments, Purchasing and selling of foreign currency and foreign drafts, or any other banking needs and able to balance within 30 minutes.
- Assists clients by phone, email and in person with transaction requests and account inquiries and work as a liaison with other departments to meet the client’s needs. Initiate courier service for pick-up and deliveries of customer deposits and documents as needed.
- Order checks, deposit slips and other deposit supplies from our check vendors.
- Work with other departments to assist on the processing of specialized transactions. (Example: loan fees and special business banking capital calls.)
- Be able to navigate research and answer questions using our check image and check 21 programs. Have an understanding on how to read our customer’s documentation using the OnBase program.
- Assist in audit of departments previous days new accounts and maintenance changes to ensure compliance with internal operating procedures.
- Work with internal departments to confirm and update client information, help expedite any research requests and/or refer them to the appropriate department to meet requests in a timely manner.
- Issue Cashier Checks as requested.
- Process account closing as requested.
- Order ATM cards and process Instant Issue request cards as needed. Submit Travel Declaration forms and assist in ATM questions that may be presented by clients. Work with the ATM Dept. to help expedite any issues, questions, or concerns.
- Process Stop payments and Stop Payment releases as requested.
- Process and respond to emails or inquiries form Online Banking, Call Center and other Deposit Services Department.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
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- Process client transactions such as deposits, withdrawals, book transfers, wire transfers, loan funding, advances and payments, Purchasing and selling of foreign currency and foreign drafts, or any other banking needs and able to balance within 30 minutes.
- Assists clients by phone, email and in person with transaction requests and account inquiries and work as a liaison with other departments to meet the client’s needs. Initiate courier service for pick-up and deliveries of customer deposits and documents as needed.
- Order checks, deposit slips and other deposit supplies from our check vendors.
- Work with other departments to assist on the processing of specialized transactions. (Example: loan fees and special business banking capital calls.)
- Be able to navigate research and answer questions using our check image and check 21 programs. Have an understanding on how to read our customer’s documentation using the OnBase program.
- Assist in audit of departments previous days new accounts and maintenance changes to ensure compliance with internal operating procedures.
- Work with internal departments to confirm and update client information, help expedite any research requests and/or refer them to the appropriate department to meet requests in a timely manner.
- Issue Cashier Checks as requested.
- Process account closing as requested.
- Order ATM cards and process Instant Issue request cards as needed. Submit Travel Declaration forms and assist in ATM questions that may be presented by clients. Work with the ATM Dept. to help expedite any issues, questions, or concerns.
- Process Stop payments and Stop Payment releases as requested.
- Process and respond to emails or inquiries form Online Banking, Call Center and other Deposit Services Department.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
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- Develop a deep understanding of underlying processes used by the front and back office to manage client relationships. Identify opportunities for improving client service and employee productivity and work with operations, business, and technical teams to build tools to achieve these improvements.
- Actively engage users to solicit feedback and represent their needs in prioritizing, developing, and the delivery of solutions.
- Act as a liaison with cross functional teams to identify areas for efficiencies and develop strategies to solve for pain points.
- Help to support the current PWM Client Relationship Management ecosystem and future roadmap.
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- Respond proactively and independently to the individualized needs of the client. Must be able to react to time pressure and difficult situations appropriately.
- Communicate with clients in a professional, knowledgeable manner. Ability to review portfolio activity with clients as well as proficiently explain portfolio performance against client stated risk tolerance and independently conduct client meetings.
- Review market environment and investment research commentaries. Provide research, analysis, and feedback to the management team on individual securities and asset allocation as requested.
- Participate in internal projects and special client assignments.
- Resolve client inquiries, concerns and problems effectively and in a timely manner. Responsible for client retention and day-to-day client satisfaction.
- Efficiently maintain to scale and further develop existing client relationships amongst our broad and diverse client base.
- Develop relationships with bank referral sources. Handle Bank referrals and opportunities identified by Relationship Managers, Bankers, Wealth Advisors, Wealth Managers and/or Trust Officers by effectively utilizing the digital tools available.
- Ability to demonstrate the understanding of key Private Wealth Management and Bank products.
- Contribute to the department as a whole with an emphasis on team work.
- Displays proficiency with Microsoft Office, Power Point, Excel and a familiarity with or ability to be trained on Fidelity Advisor Portal, the CRM database and other software solutions integrated with our technology partner.
- Adhere to all applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Identify and report suspicious activity to the AML officer.
In executing these duties and responsibilities, the estimated time allocation for the successful candidate will be:
- Advise clients, respond to client inquiries, ongoing portfolio management - 40%
- Work in coordination with other First Republic Investment Management teams and Bank teams to further cross-service initiatives - 30%
- Other responsibilities: marketing, test product enhancements, and drive tactical initiatives for further development of the product - 30%
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- Respond proactively and independently to the individualized needs of the client. Must be able to react to time pressure and difficult situations appropriately.
- Communicate with clients in a professional, knowledgeable manner. Ability to review portfolio activity with clients as well as proficiently explain portfolio performance against client stated risk tolerance and independently conduct client meetings.
- Review market environment and investment research commentaries. Provide research, analysis, and feedback to the management team on individual securities and asset allocation as requested.
- Participate in internal projects and special client assignments.
- Resolve client inquiries, concerns and problems effectively and in a timely manner. Responsible for client retention and day-to-day client satisfaction.
- Efficiently maintain to scale and further develop existing client relationships amongst our broad and diverse client base.
- Develop relationships with bank referral sources. Handle Bank referrals and opportunities identified by Relationship Managers, Bankers, Wealth Advisors, Wealth Managers and/or Trust Officers by effectively utilizing the digital tools available.
- Ability to demonstrate the understanding of key Private Wealth Management and Bank products.
- Contribute to the department as a whole with an emphasis on team work.
- Displays proficiency with Microsoft Office, Power Point, Excel and a familiarity with or ability to be trained on Fidelity Advisor Portal, the CRM database and other software solutions integrated with our technology partner.
- Adhere to all applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Identify and report suspicious activity to the AML officer.
In executing these duties and responsibilities, the estimated time allocation for the successful candidate will be:
- Advise clients, respond to client inquiries, ongoing portfolio management - 40%
- Work in coordination with other First Republic Investment Management teams and Bank teams to further cross-service initiatives - 30%
- Other responsibilities: marketing, test product enhancements, and drive tactical initiatives for further development of the product - 30%
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Duties and Responsibilities:
- Collaborate with Project Manager, business partners and teammates to jointly identify data needs required to meet project objectives
- Establish best practices, process and procedures to ensure quality results benefiting all aspects of the business.
- Manage and maintain process for ad hoc data requests: Intake, Prioritization and Delivery.
- Research data issues reported to the System Support team and provide clear updates and resolution.
- Partner with leaders and peers in cross bank divisions to coordinate data governance
- Communicate standard calculation logic and business term definition
- Reconcile source data with data at vendor to support transition to PWM Data Warehouse
- Provide Technical specs to Development Team such that ETLs can be built to spec
- Work closely with vendors to debug data issues
- Communicate results and insights with project teams and stakeholders (e.g., through live presentations and ongoing analysis/reports)
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Major Responsibilities
- Responsible for troubleshooting service complaints and coordinating with various bank departments in the identification and resolution of operational problems and elevating these problems, as necessary, to avoid repeated issues.
- Interprets, applies and enforces company and departmental policies, guidelines and procedures across all operations activities.
- Hires, trains, develops, motivates and coaches quality customer service personnel. Responsible for all performance related issues and to be handled according to bank procedures.
- Ensures compliance with operational policies and procedures to minimize risk exposure. Monitors and audits policy exceptions related to risk management issues. Communicates with management regarding the control and management of risk within a specific team or the department.
- Identifies situations impacting established quality service level standards to determine solutions in a timely manner. Keeps management informed if additional resources may be needed. Participates in internal and external meetings.
- Resolves computer system or other technical problems in a timely manner.
- Assist in further developing the skills of reporting employees.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Additional Requirements
- Responsible for building and maintaining relationships across all departments, primarily the bank’s Online Banking Support team and their regional Preferred Banking and Relationship Management teams.
- Thorough knowledge of operational policies, procedures and practices.
- Excellent verbal and written communication skills.
- Ability to react and respond to critical demands of the department, prioritizing and performing multiple tasks on a regular basis.
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The consultant is expected to:
- Propose and develop a data monitoring program and change management process for Risk Data Mart, Moody’s Data Buffet, and Current Expected Credit Loss models – all of these components are sources of allowance changes
- Measure, monitor, attribute, and explain allowance changes for each month by portfolio
- Standardize model inputs and outputs across all the CECL models and automate reports of allowance results and attribution of the month-over-month changes
- Develop a process for model integration with a technology platform (SQL Server 2016 ML Services)
- Develop a process for model execution
- Integrate and implement CECL models into a production system that will run on a scheduled basis
The consultant will work closely with our Finance team, Accounting team, Credit team, Technology team, and SOX team, but will not build predictive models.
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1. Communicate effectively in a cross-functional product development team and present ideas and designs effectively.
2. Design and implement wireframes in low and high fidelity.
3. Implement designs using HTML and CSS that work seamlessly in a cross browser / cross device environment using responsive design.
4. Work in a developer environment: e.g. be proficient in git, Jira, agile development, etc.
5. Coordinate and conduct user research to inform design work, and be able to present findings
6. Present functional UX prototypes to business stakeholders.
7. Maintain static web assets and front-end style guide.
8. Security and compliance is a top priority at Gradifi and strict adherence to the policies and procedures of the Information Security Management System is mandatory.
