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- Deep knowledge of Identity and Access Management end-to-end lifecycle, from HR driven processes (on/off-boarding, conversions, transfer) to IAM compliance and role management.
- Architect/Design, build, and maintain an enterprise wide Identity Management solution.
- Possess good working knowledge in SailpointIQ System, Active Directory, Java and Web Based Technologies.
- Manage the user lifecycle (joiners, movers, leavers) through automation and integration with key systems.
- Experience in tools such as Sailpoint, Service Now, or other identity management systems preferred.
- Good understanding of information security principles and IT infrastructure including operating systems, applications, communications and network protocols.
- Good understanding/working knowledge of the UNIX/Linux systems, active directory, privileged access management, ETL, etc.
- Evaluate and address issues related to performance, stability, scalability, and extensibility of the systems.
- Partner with operations staff to develop testing and monitoring strategies and resolve defects and customer-reported issues. Participate in developing test plans, including regression tests, for newly developed software or feature.
- Write and maintain the code so that it can be tested using automatic methods. Write and maintain automatic tests as appropriate.
- Create and follow processes and procedures to ensure maintainable application development, including source code management, automated build processes and appropriate documentation.
- Work across teams including Information Services, Information Security, and Business units to architect and build IdM workflows and collectors.
- Other duties as assigned
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20% - Using the ERM framework and partnering with Enterprise Technology, Information Security and Vendor Management, to identify and document top IT and Vendor risks (including IT Process flows, mapping of controls, breakpoints and relevant action plans). Provide independent review and challenge for IT and Vendor risk assessment frameworks and methodologies. This may include targeted validation / testing to ensure IT and Vendor risk programs are implemented appropriately and identify exceptions.
20% - Participate in reviews of IT-related enterprise-level and targeted risk assessments, such as the FFIEC Cyber security assessment or NIST Cybersecurity Framework, GLBA, eBanking, etc.
20% - Assist with risk assessments of critical technology projects. Assist in identifying, analyzing and documenting key risks associated with implementation of critical technology projects; identifying and assessing its control environment effectiveness and mitigation plan associated with those risks.
20% - Develop quality documentation of risks, controls, assessments, process flows, gaps and action plans
20% Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
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- Support overall strategy, design & structure for digital properties measurement and tagging.
- Work collaboratively with cross-functional teams and internal stakeholders to translate business needs into data requirements, and provide reporting and analytics support.
- Hands-on development implementing tagging, JavaScript, Jquery, HTML and DOM.
- Support reporting and analysis of visitor data in Adobe Analytics, Tableau and other web reporting tools.
- Support management and upgrades of analytic tools based on the business needs.
- Support design and creation of reporting dashboards that ensure data consistency.
- Provide insights and actionable recommendations that improve user experience and other KPIs.
- QA and maintain data accuracy.
- Identify data errors and opportunities, propose and implement solutions.
- Efficiently manage adhoc requests in combination with long-term projects.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following:
- Adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.).
- Adhering to Bank policies and procedures.
- Completing required training.
- Identifying and reporting potential suspicious activity to the BSA/AML Officer.
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Communicate with customers, providing exceptional client service and ensuring that the customer relationship is maintained at the highest possible level.
- Review set-up loan files for completeness and identify any missing documentation or potential issues.
- Analyze, underwrite and author high quality credit narratives.
- Financial analysis, including spreading financial statements and tax returns (including K-1’s) and any other related financial documents, cash flow analysis and credit reports.
- Ability to manually calculate (without the use of a program or software), perform analysis and underwrite.
- Prepare loan files for funding by reviewing the analysis for accuracy.
- Prepare pre-qualification and/or commitment letters for loan officer review.
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Service Management:
- Establish yourself as a service owner and key escalation point for all End User Support issues.
- Participates in developing the support model and the continual service improvement cycle for end user services
- Participate in creation of a strategy to develop and enhance support
- Understands IT service cost drivers and connects cost of service to consumption drivers
- Reviews business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization
- Guides continuous improvement efforts for the service
- Act as liaison / advocate between bank employees, Information Services (IS), non-IS, and external teams to help identify technologies and solutions that are fit for purpose and enhance productivity.
- Maintain a user centric view of the technologies that the Information Services team provides, and promotes the usability and supportability perspective with the IS Organization
- Define initiatives to improve and evolve the end-user support function, such as introducing more automation and self-service.
- Create and maintain consistent and well-defined support processes to achieve a repeatable and proactive support model.
Talent Management:
- Recruit, train, and assure the quality of the various services teams.
- Maintain and enhance staff performance, conduct reviews and ongoing performance development activities to ensure the team is technically proficient, efficient, and excel in extraordinary service and support bank wide.
- Participate and identify workforce planning, maintaining the appropriate staffing levels to deliver responsive support in the field.
Metrics & Reporting:
- Develop a balanced scorecard to measure the performance of your support teams and the services they provide. Publish monthly to the IS management and quarterly to the business.
- Drive greater use of metrics with the department that will provide actionable data on the existing install base, the drivers of support and emerging trends that would ultimately allow for more proactive support and greater control over the environment.
- Deliver reports and analysis to IS management and distribution to members of the leadership team including industry benchmarking alignment with best practices, and overall service level and customer satisfaction
- Develop reporting and metrics to measure support performance and help identify opportunities for future investment and improvement.
Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
DISCLAIMER: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.
- Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills.
- Provide highest levels of availability within the ACD system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction.
- Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 2010, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active Directory and Exchange, XP and Win7 operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative.
- Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.
- Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment.
- Perform duties & responsibilities specific to department functions & activities including but not limited to: timesheets, special projects, meetings with staff and 1:1’s with supervisors.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Assist with special projects as assigned.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Provide security architecture expertise in support of application and system development, infrastructure, and enterprise technology projects to ensure the security of the Company's assets.
- Assess project requirements related to application, network and infrastructure security, including assessment against First Republic security policy and standards.
- Identify and document architectural and other security risks associated with the solution architecture, and mitigating controls where necessary.
- Develop, implement and continue to mature the security architecture policies, standards, practices and guidelines.
- Mentor junior Information Security staff ensuring a collaborative and healthy learning environment.
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- Assists with meeting activities, including coordinating and scheduling meeting times and locations, notifying and confirming attendees, compiling meeting materials, and preparing, distributing and maintaining minutes as needed.
Handle high call volume from outside vendors, internal clients, etc. Must possess excellent customer service skills and telephone etiquette.
- Responsible for performing departmental administrative duties, including filing, typing and other duties as assigned.
- Responsible for daily mail distribution
- Resolve administrative problems and inquiries
- Assists with coordination of travel
- Assists with expense reports for
- Receive and direct visitors and clients as needed
- Assists with correspondence with vendors, internal clients, etc as needed via e-mail or phone
- Performs other duties as assigned
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.
- Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills.
- Provide highest levels of availability within the ACD system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction.
- Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 2010, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active Directory and Exchange, XP and Win7 operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative.
- Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.
- Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment.
- Perform duties & responsibilities specific to department functions & activities including but not limited to: timesheets, special projects, meetings with staff and 1:1’s with supervisors.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
- Assist with special projects as assigned.
- Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Information Security Threat and Vulnerability Management
- Responsible for researching and analyzing vulnerabilities, identifying relevant threats, corrective action recommendations, summarizing and reporting results.
- Organize and manage external third-party assessments (e.g., penetration tests, social engineering assessments, targeted assessments).
- Analyze penetration test results and engage with technology partners and business units in order to resolve identified vulnerabilities within SLAs.
- Identify and resolve any false positive findings in assessment results.
- Develop approaches for addressing vulnerabilities include system patching, deployment of specialized controls, code or infrastructure changes, and changes in development processes.
- Produce metrics and reporting on the state of system security, threat, vulnerability and patch management.
- Design and deliver actionable Information Security dashboards and scorecards.
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Analyze data sources and recommend optimal data sources to provide relevant reporting.
- Oversee Remediation Activities:
- Manage tracking and remediation of vulnerabilities by leveraging agreed-upon action plans and timelines with responsible technology developers and support teams.
- Recommend appropriate policy, standards, process and procedural updates as part of comprehensive remediation solutions
- Validate remediation by reviewing application updates or deployed mitigations to verify resolution.
- Stakeholder Consulting:
- Provide security consulting services, as needed, to various projects.
- Build effective relationships with stakeholders who own and support applications, IT infrastructure, and operations. Gain commitment from stakeholders and project teams to implement recommended security controls.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Continuously identify, assess, measure and monitor information technology risk by performing independent hands-on risk assessments. Includes both in house systems and vendor based solutions covering Information Security, Business Continuity and compliance risk.
- Identify and communicate recommended security and business continuity controls and control deficiencies for business units. Document and monitor the implementation of controls for technology and business project plans.
- Review vendor contracts for compliance with Bank security, business continuity and disaster recovery requirements and recommend appropriate language as necessary
- Develop an overall risk management strategy for new or existing services with key business stakeholders.
- Maintain broad knowledge of best practices and trends in the field of Information Security and Business Continuity.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
