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- Input Account Record data on Sungard Addvantage, including set up of proxies, statements, and 1099 recipients.
- Daily review of transaction journals and cash reports. Where applicable, manually manage cash activities for each account.
- Assist in completing initial and annual account reviews.
- Review overdraft reports and ‘cure’ overdrafts where applicable.
- Review fee maps and authorize the release and postings.
- Conduct research work in order to answer clients' inquiries.
- Sort and review mail for trust officers.
- Prepare trade tickets for trades executed by the trust officers with FRSC.
- With Trust Officer approval, prepare tickets/entries to move cash to/from accounts and ledgers to cover overdrafts.
- Coordinate and produce all DTC-related activities, reports, packages and meetings.
- Prepare same-day or future disbursement entries pursuant to requests and approvals. Where necessary, send out confirmation letters on disbursement requests via telephone. Conduct disbursement call backs on fedwires. Reprint statements as requested.
- Where necessary, update the account synoptic and account records, update name and address records. Where necessary, administer investment manager Excel database.
- As required, maintain and print ticklers for trust officers.
- Serve as liaison between Administration and Operations including securities related activities.
- Administer low-maintenance accounts with minimum supervision from the Trust Officers.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Lead and coach a team of Implementation Specialists across regions to effectively serve the needs of our clients and bankers.
- Complete complex implementations for Treasury Management clients.
- Develop strategic processes related to TM Implementation, including tools, policies, and procedures through collaboration with bankers, Product Management, and client servicing teams.
- Provide outstanding customer service to bankers and clients, delivering on established SLAs.
- Serve as a point of escalation for implementation and servicing related issues, ensuring problem resolution and client satisfaction.
- Ensure implementation and servicing SLAs and deadlines are met.
- Provide product implementation training for new team members.
- Lead and coach a team of Treasury Servicing Specialists across multiple regions to effective serve the needs of our clients and bankers.
- Effectively manage multiple direct reports with greater than 30 downline report.
- Lead continuous process improvements within your organization and effectively collaborate with colleagues to ensure continuous process improvement across the enterprise.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Perform administrative duties such as answering phones, taking messages, scheduling meetings (including calendar, bridge line, and pictel) and taking notes for the DCA, and in assistance of the Chief Credit Officer (CCO) and his Deputy (DCCO) as necessary.
- Proactively and diplomatically manage DCA’s calendar; i.e., prioritize meetings, provide ample time to review meeting materials, provide daily calendar to DCA, and advise of any cancellations or rescheduling. Will be expected to take minutes at certain meetings and transcribe for distribution to meeting participants.
- Arrange travel to maximize efficiency of DCA’s schedule. Create and submit expense reports in a timely manner. Ensure all expenses captured.
- Work as a team member with CCO’s and DCCO’s Executive Assistants to ensure that all three executives are covered at all times.
- Print, copy, file/organize, and distribute various documents and reports.
- Prepare e-mails, letters, memos, and other documents and reports for internal and external distribution as necessary.
- Interact with various departments to gather and prepare reports, researching and verifying data as necessary.
- Assist in development and publishing/loading of agenda and materials for select meetings and bank committees overseen by Credit Administration, particularly the Special Assets Committee and periodic regulatory deliverables.
- Coordinate with ELC Admin for reasonable calendar, travel, expense report, and meeting material support for Credit Admin Team Leads – particularly as it pertains to credit risk initiatives or regulatory exams.
- Perform duties and responsibilities specific to department functions & activities.
- Responsibilities include the following: 1) adhering to and complying with the applicable federal and state laws, regulations, and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.); 2) adhering to Bank policies and procedures; 3) completing required training; and 4) identifying and reporting suspicious activity to the AML Officer.
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Responsibilities
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- Responds to and resolves requests directed to Administrative Services related to work space improvements and modification, including, but not limited to: hanging artwork, installing whiteboards, delivering/installing small furniture product, installing chair mats, et cetera. Assists the team with maintaining a record of all employee requests and keeps employees informed of the status of requests. This is primarily accomplished through email correspondence
- Coordinates repair and maintenance of equipment managed by Purchasing Team (binding machines, air purifiers, water dispensers, et cetera)
- Procures items and materials from appropriate vendors in order to complete job requests (e.g., tools, whiteboards, hardware, Ergotron units, et cetera). Monitors inventory in storage room to ensure supplies are well-stocked.
- Works with the facilities team to address move/post-move requests such as the installation of: restroom signage, coat hooks, coat racks, artwork, whiteboards.
- Coordinates Ergotron sit/stand station installations per employees' requests for the corporate offices and satellite offices. Monitors and maintains inventory of Ergotron units in storage. Works with the IS department and contractor to maintain a weekly schedule of installations; confirming the schedule with the employees
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
DISCLAIMER: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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- Serves at technical lead/liason for all ERP application or database projects for internal FRB technical teams and as a technical point-of-contact for Oracle Managed Support and Oracle Managed Cloud Services (OMCS).
- Responsible for the review and approval of all RFC's which are promoted into the test and production environments. This includes the review and approval of all technical documentation associated with the change.
- Serves as key technical resource in the design and development of new interfaces/extensions, and interacts with external vendors for inbound/outbound interface file exchange. Coordindates with business and Operations teams to ensure all Oracle interfaces are configured, tested and working properly.
- Serves as key technical resource between Information Services and the Business, Oracle Support and OMCS (Oracle Managed Cloud Services) for Service Requests and problem resolution.
- Works with the business and Access Identity Management to determine and identify security access for Application Support, Tech Support and end-user access to the applications.
- Coordinates and supports the scheduling of Refresh and Maintenance activities for Oracle EBS and Hyperion.
- Supports Information Security on compliance, audits, and security initiatives. Supports change control and internal audits.
- Manages Oracle OnDemand Instance strategy and operations
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- Provide support for Account Executive's (AEs) and their book of clients
- Work with Executive Managing Directors to help with the relationship management and cross-selling of Professional Loan Program clients
- Assist in managing AE'ss pipeline of client transactions in process, vet and complete initial analysis of new applicants and respond to dial ad hoc client requests
- Help families, individuals and businesses plan their financial futures through First Republic Bank's deposit services, lending products and wealth management services/products
- Discuss financial concerns and needs of individuals and present potential solutions using our suite of products and services
- Create and maintain client interaction reports
- Develop your professional skills and knowledge
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- Process Eagle Loan Applications and ensure our commitment to our turn-around time is met. This includes, but is not limited to: entering application information in origination systems, running appraisal reports, UCC searches, corporate name verifications, OSI account inquiries and AFS account inquiries.
- Complete financial analysis and spreads by analyzing personal and financial statements and tax returns using Moody’s or similar financial analysis programs. Analyze cash flow reports, calculate ratios, recognize and describe trends and identify recurring and non-recurring sources of cash flow and borrowers’ ability to debt service.
- Complete all due diligence to ensure quality of applications and communicate with Eagle Lending Account Executives (AEs) and Eagle Lending Associates regarding discrepancies and additional needed information from applicants.
- Ensure that all documentation required for the file is obtained and file is complete. Process adverse action decisions by contacting the referring officer, which may also include communication with a client, preparing notices and mailing as required.
- Communicate with the sales force (Eagle AEs, Relationship Managers, Preferred Bankers, and Preferred Banking Offices), Credit, Credit Administration, Commercial Loan Operations, and Deposits on new requests and existing facilities.
- Assist with the Eagle loan portfolio by running credit applications and assembling loan files.
- Assist in identifying any improvements or changes we can make to the Eagle loan process to establish a best practice and make the processes we have in place more efficient.
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- Organize and Maintain Fixed Asset records and filing system including physical and electronic record retention for all assigned tasks
- Invoice coding in accordance with bank established accounting policies
- Software capitalization rationale and analysis
- Identify/retire disposed asset
- Preparation of annual business personal property taxes
- Assist in preparation of annual statement of value by location
- CIP/Project tracking
- Monthly review and reconciliation of landlord statements
- Preparation and review of monthly accruals related to CAM, opex, insurance and taxes
- Abstraction and entry of leases into leasing software
- Review of CAM true up including auditing landlords
- Prepare journal entries from internal and external sources with proper documentation
- Reconcile and certify various General Ledger accounts within daily, monthly and quarterly deadlines
- Prepare quarter and annual PBC’s
- Assist in user acceptance testing
- Analyze data for daily reconciliations, complete ad hoc reports with analytical components, and prepare trend/variance analysis and write-ups for senior management
- Support the accounting team in meeting month end closing deadlines
- Support the team during periodic desk rotation and vacation coverage
- Assist management on fulfilling audit requests and responding to any related inquiries from internal and external auditors
- Organize and maintain updated accounting procedures respective to assigned tasks
- Assist in lease accounting efforts including lease abstraction and interpretation
- Protect organization’s value by keeping information confidential
- Assist in various projects as needed
- Performs other duties & responsibilities as required or assigned by supervisor
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- Primary Duties: Process client data change requests from Preferred Banking Offices (PBO), Preferred Banking Client Services (PBCS), OnLine Banking, and Customer Care Center. Work quickly and efficiently to complete requests. Communicate with internal customers as needed.
- Daily tasks include updating contact information, adding and removing signers and authorized persons from accounts, paying strict attention to fast and accurate data entry and to the complex relationships across customer and account records. Respond to completed requests with confirmations.
- Escalate issues requiring management disposition.
- Meet internal/external service-level standards (i.e. Queue processing SLAs, quality/accuracy and productivity goals, etc.).
- Complete project and tasks as assigned within allocated time frames and provide timely project updates to management.
- Perform duties and responsibilities specific to department functions.
- Perform other duties and responsibilities as required or assigned by supervisor.
- Responsibilities include the following:
- Adhering to and complying with the applicable, federal and state laws, regulations and guidelines, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adhering to Bank policies and procedures.
- Completing required training.
- Identifying and reporting suspicious activity to the AML Officer.
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Design and develop Tableau reports and dashboards that will yield actionable insights that present the answers to business questions
- Run ad-hoc analysis for Product and Business Managers using standard query languages and operationalize for repeatable use via Tableau reporting suite
- Code and modify SQL/ETL based on dashboard requirements
- Maintain validation of reporting business rules, documentation and distributions to proper stakeholders
- Train and educate co-workers on data visualization tools and best practices
- Participate in design and delivery of curriculum related to rollout of new reports and dashboards to drive adoption and to enhance business decision-making capability
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- Support the BP Manager in completing the annual SOX scoping and materiality assessments, risk assessment, as well as the Fraud Risk Assessment to ensure compliance with COSO standards and appropriate scoping and coverage of the SOX Program.
- Coordinate with each business unit SOX Liaison all SOX-related activities, including walkthroughs, testing, and remediation activities.
- Execute on SOX BP testing with the identification and documentation of SOX Key Controls, and assist the business in enhancing their process documentation.
- Assess BP ICOFR deficiencies and monitor BP remediation activities. Conclude on the effectiveness of BP ICOFR.
- Work closely with the Bank’s Vendor Management group, and SOX Liaisons to help identify End User Controls and SOC 1 Type II report reviews.
- Work closely with the external auditors to ensure the SOX Program meets their requirements in terms of scope, timing and approach; work to align testing approach in efforts to increase auditor’s reliance on SOX Program.
- Assist the BP Manager in preparation of BP related materials for the SOX Reporting Committee.
- Ensure the overall quality, consistency, risk management and adherence to the Corporate SOX Policy.
- Support the team in the continuous enhancement of the Program with the potential implementation of a SOX workflow application to automate the SOX process including reporting and systematically connect workpapers.
- Assist the BP Manager in performing assessments of SOX impact of new initiatives including system implementations/updates, new accounting standards, and various special projects.
- Support the team by sharing information among the SOX Program Office team, transferring knowledge and providing examples of high-quality documentation, as appropriate. Foster and maintain group spirit and high team morale.
- Be viewed as a team player, consultant and internal controls resource as part of building and maintaining ongoing relationships with business units.
- Responsibilities also include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
DISCLAIMER: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Role Overview:
The Marketing Communications Specialist will be responsible for supporting IMC Marketing Communications Managers in creating and managing communications plans and marketing resources related to new initiatives and the products and services of First Republic Bank. This role will include extensive project management, writing and editing of external and internal communications and strategic thinking.
Responsibilities and Duties:
- Gain deep understanding of First Republic business and Integrated Marketing Communications program
- Build strong relationships with business unit partners and cross functional SMEs to brainstorm, plan and accomplish deliverables efficiently
- Write, proofread and edit a wide variety of communications, including marketing collateral, presentations, product sheets, RFPs, blog posts, letters, FAQs and talking points
- Translate financial, legal or technical terminology into clear, conversational language
- Discover opportunities for new communications and campaigns by staying connected to various First Republic communities and participating in meetings, events, etc. to help spread awareness and information across the company
- Support content development for our internal communications channels: Employee Newsroom, Employee Newsletter and employee-facing digital signage
- Support delivery and communications for company-wide and targeted internal distributions
- Work closely with compliance and legal teams to ensure materials are compliant and meet regulatory expectations in addition to brand standards and guidelines
- Optimize tracking techniques, evaluate plans and continually improve the effectiveness of outreach strategies and deliverables
- Ensure marketing colleagues are aware of and understand key business initiatives
- Direct external agency partners and other vendors on projects, timelines, budgets and deliverables
- Manage major risks and issues through effective contingency plans and proper escalation
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The Compliance Monitoring and Special Projects Manager will be a key member of the Corporate Compliance department who will be responsible for continuing the development of the Bank’s Compliance Monitoring Program. This individual should be able to think independently and be comfortable voicing his/her position. Because of our innovative and entrepreneurial culture, we seek individuals who can evaluate potential risks and corresponding impact and help drive process improvement, awareness of and adherence to company policies and procedures. He/she must be able to:
• Develop and implement a robust compliance monitoring program that helps to detect and identify key compliance risks and/or control weaknesses on an ongoing basis primarily using a data centric approach, including the development of program governance.
• Develop familiarity with data sources across the Bank to identify opportunities to utilize technology and automation to promote efficiency and scalability within the CMT program. This will require a comprehensive understanding of the Bank's systems and operations, and collaboration with Information Services and other relevant stakeholders across the organization.
• Coordinate with subject matter experts and CMT to design and produce exception reports and monitoring controls to identify weaknesses or risks due to changes in business activity, regulatory developments, results from regulatory inquiries and exams, internal audits and other monitoring activities.
• Monitor the results of compliance examinations, audits and CMT reviews and provide reports to the Bank Chief Compliance Officer regarding progress toward correction of stated concerns and observations.
• Utilize Archer to produce reports on outstanding issues identified during CMT reviews and participate in the further utilization of Archer to improve reporting for CMT.
• Serve as the point person for special projects within CMT and work with CMT manager on the annual monitoring schedule.
• Stay abreast of the regulatory environment and maintain competency through discussions with peers and participation in internal and external training opportunities, such as seminars, webinars, and roundtables.
• Effectively maneuver through the organization, assist in influencing others, and keep up with the ever-changing and growing First Republic Bank landscape.
• Performs other duties & responsibilities as required or assigned by CMT Manager.
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- Ensure accurate and timely processing for of all trades and income collection activities for domestic and global accounts, including mutual funds.
- Ensure accurate and timely processing of income collection activities as well as other balancing processes.
- Ensure accurate and timely processing of all securities free receipt and deliveries.
- Ensure accurate and timely processing for security master set up.
- Provide reliable support for the accounting-related functions including all vault related activities.
- Ensure accurate and timely processing of all note and liability payments.
- Ensure accurate and timely processing of all fee related activities.
- Prepare monthly/quarterly reconciliation reports.
- Respond to internal and external client requests in a timely manner.
- Work independently to perform complex transactions on the trust accounting system. Perform all necessary research and due diligence to resolve problems, and pro-actively contribute to long-term solutions and process enhancements.
- Assist in establishing and maintaining various departmental policies and procedures.
- Process and respond to all FINCEN/Patriot Act inquiries.
- Adhere to all established rules, regulations and guidelines governing bank and trust company activities. Report and take corrective action for any non-compliant items or issues when necessary.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other tasks and responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Prepare and present data as needed to various levels of staff, including senior and C-level management.
- Prepare memos, letters and other documents and reports for internal and external distribution.
- Coordinate and facilitate meetings, to include gathering/preparing agenda/materials, arranging communications logistics as necessary (remote or otherwise), and taking minutes.
- Handle incoming phone calls, internal and external, as well as all other forms of incoming and outgoing correspondence.
- Schedule appointments and maintain calendar for Manager, including making travel and hotel arrangements.
- Handle copying, filing/organizing and distribution of various reports and documents.
- Submit expense reports, sponsorship requests, and check requisitions.
- Create and maintain client and prospect address lists for marketing mailings and various other mailers.
- Make catering arrangements for team and vendor meetings as requested.
- Order office and marketing supplies and create marketing packages.
- Interface directly with all levels of external clients and prospects as well as internal team members including senior executives.
- Lead and manage special projects as they arise on behalf of the Manager. Act as a liaison for the loan team and Relationship Managers (RMs) in absence of Manager.
- Navigate organizational infrastructure to solve or resolve problems.
- Provide input and suggestions for process improvements.
- Assist with the recruiting and integration of new hires.
- Perform other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Execute on Internal Audit’s data analytics strategy, program, and projects.
- Pull and analyze data using SQL out of various database sources. Extract, transform and load data and prepare data for analytics by cleansing, wrangling, and formatting data.
- Build Internal Audit data dictionary by mapping audit engagement driven data requirements to independent data sources that have been certified by the Bank’s Enterprise Data Management.
- Prepare the necessary documentation and visualization to increase clarity in data lineage and firm understanding of developed data solutions in support of internal audit engagements, continuous monitoring activities, and risk management.
- Provide support in building the infrastructure for data analytics, including developing ETL processes and creating or modifying data marts
- Be recognized as a data management consultant, and data analytics expert, while developing and maintaining collaborative working relationships with various teams within the Bank, learning and understanding the business to better provide value-added services, helping management achieve objectives, and enhancing customer satisfaction.
- Maintain professional certification(s) and continue to develop and expand knowledge of data analytics, the audit profession, Information Technology, bank regulatory issuances, the financial industry, and Company products and information through self-study, research, and continuing education efforts.
- Perform duties and responsibilities specific to department functions and activities.
- Perform other duties and responsibilities as required or assigned by supervisor.
- Responsiblities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Supervise, assist and evaluate operations staff by providing coaching and professional development. Motivate, promote and direst staff to meet Department's goals.
- Deal with escalated customer service calls and emails.
- Maintain open line of communication between staff and management
- Direct detailed reviews of internal processes to verify accuracy and completeness.
- Ensure that written procedures are consistently reviewed and updated to reflect current process.
- Develop and implement recommendations for strategic improvements as necessary.
- Responsible for corporate and department projects.
- Represents Deposit Services in cross functional project items.
- Delivering concise logically written and oral presentations.
- Responsible for the compliance, monitoring and reporting for Deposit Services. Reports should provide future direction to management.
- Responsible for reviewing all daily, monthly, quarterly and yearly production reporting.
- Respond to audit requests; correct audit exceptions
- Ensure satisfactory audit results of Card Services, Fraud Management.
- Responsible for the team Call Quality daily and monthly review.
- General knowledge of ATM/Cash Services
- Review and analyze fraud incidents to ensure accurate completion through escalation to the appropriate area according to guidelines; determine if changes/improvements are necessary.
- Perform supervisory/managerial responsibilities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct, and review performance appraisals
- Develop, mentor and counsel staff
- Partner with business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management.
- Monitor work volume and schedule adherence to identify gaps and meet production objectives; addresses staffing issues.
- Develop policies, processes, and procedures to ensure effective/productive and accurate inquiry research and resolutions.
- Ensure compliance with card issuer/associations and Federal regulations.
- Perform other duties and responsibilities as required or assigned by Manager.
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The Senior Project Manager/Business Analyst role is a leader within the PMO with a focus on key initiatives in Corporate Services (e.g., Accounting, Finance, Legal, HR, IA, Compliance, Legal and Risk). The individual must be extremely adaptable, mentor other project resources and prove to be a driver. The role collaborates to define scope, requirements, project governance, design, testing, timeline, and budget, and adheres to company PMO standards. The role requires exceptional communication skills and an ability to build and maintain working relationships with team members, vendors, and other departments involved. The position may lead/and or direct the work of others.
The Business Analyst responsibilities may span multiple projects. This portion of the role performs in-depth business process analyses focused on documenting as is and to be states. Additional responsibilities include project infrastructure set-up and reporting. A successful candidate will be analytical, well-organized, detail-oriented, timeline sensitive. Example, of tools utilized includes for this dual role are Microsoft Project, Excel, Word, PowerPoint, Visio, SQL, Jira and SharePoint.
- Defines, leads, and manages all aspects of the project, scope, budget, financial forecasting, scheduling, resources, and quality control of work products following company’s PMO standards and governance guidelines and project management best practices.
- Develops and achieves consensus on as and to be states.
- Organize, develops content and leads working sessions with various business and technical resources. Ensures sessions and subsequent work products are incorporated into overall project process and delivery.
- Develops and implements templates and standards for project deliverables and work products.
- Documents meeting minutes and decisions, and tracks and manages project issues.
- Creates and presents status reports and executive dashboards on project progress and issues.
- Facilitates impact analyses of current/future technologies on the business unit.
- May contribute and/or lead vendor relationship management for project-related vendors; supports enterprise vendor management standards and coordinates initial contracts, contract renewals, and addenda to contracts with key project vendors.
- Supports management in data gathering for regulatory and third party reviews.
- Monitors project and/or program execution and escalates project issues as necessary.
- Maintains project and/or program website and database, and issue and risk tracking logs.
- Maintains a flexible work schedule
- Perform other duties when assigned
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- Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.
- Research and respond to client inquiries and/or problems of high net worth clients, including account change requests; escalate issues as appropriate.
- Assist with phone calls to prospects and clients, schedule all client-related appointments, coordinate client mailings/invitations to company events.
- Provide general administrative support such as managing logistics and refreshments for meetings, answering incoming telephone calls, managing incoming emails/faxes, filing, submitting business expense requests, schedule appointments and distributing mail.
- Place equity, mutual fund and fixed income trades for brokerage clients, process money market movements or account maintenance at custodian and in CRM system. As necessary, utilize custodial websites, CRM client database and APX portfolio management system. Produce reports upon request.
- Create and maintain client files in CRM and other systems or hard-copies (then pass on to Operations team). Assist with completion and transmission of transaction documents including: preparing transaction documents, reviewing completed/signed transaction documents to ensure compliance and accuracy, establishing and maintaining file folders, maintaining document copies, processing investment/bank transactions, and communicating with operations/billing/internal departments/First Republic Securities Company and other custodians with regard to transaction processing follow-up
- Client interaction: act as conduit between client and PWM operations, create business plans geared toward client growth, build relationships with clients, initiate daily contact with clients and make frequent office visits, introduce technology and services to client as appropriate, cross sell PWM’s products, services and/or technology, monitor client investing and understand their rationale or intentions/goals.
- Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
- Participate in the development of department policies and/or procedures and assist with client specific projects as assigned.
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
