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What is the overall purpose of this job?
The Data Platform Architect will be responsible for architecture, engineering and design of database systems and data tooling. A successful candidate will, working in conjunction with stakeholders, drive the technical evolution of First Republic Bank’s overall data infrastructure technology portfolio with a specific focus on databases.
This role will define product roadmaps, assist in selection and standardization of databases, database tooling, and will design standardized, highly reliable, scalable and resilient database patterns. Your knowledge and expertise can have a direct and long lasting impact to the evolution of the bank’s data strategy.
As a predominantly Microsoft shop, the Data Platform Architect must be a subject matter expert with deep experience in all aspects of Microsoft SQL from 2016 on. The ideal candidate will also have experience with other databases – MongoDB, Oracle, Postgres – and will be capable of providing input and assisting in standardizing these patterns as well.
As a senior technical leader in the team, the architect is expected to help mentor more junior members of the Database Administration team. This person will be work closely with other information systems staff from various departments to support and implement a variety of applications, including the corporate wide data warehouse environment, internally developed applications, and off the shelf software. The person will provide guidance on performance tuning, scalability, architecture and automation.
What you’ll do as a Database Platform Architect:
- Implement guidelines, standards and procedures for databases and disaster recovery, high availability and reporting instances.
- Plan, engineer, design, implement and manage database services - across their full lifecycle
- Strong communication skills are necessary to carry your ideas forward in a fast-paced, high growth environment
- Mentor and advise junior DBAs on complex database topics
- Design and drive a data platform ecosystem targeting self-service for the bank’s developer community, and with an eye to eliminating DBA “toil” through full-coverage automation
- Improve and optimize database administration and management with automation or process re-engineering. Powershell, python, or other automation skills are highly preferable.
- Assist the business with optimizing database queries and improving database performance
- Build, scale, and administer SQL Server, MongoDB, Oracle and PostgreSQL infrastructure with a focus on the performance, availability and growth needs of the company
- Perform level 4 troubleshooting, fault-isolation and communication across the infrastructure, applications and business teams.
- Work closely with various business users to assess their needs in implementing new database applications
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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- Day to day L3 data management Linux VM Infrastructure including configuring, troubleshooting and resolving issues in a Linux Server environment
- Write Ansible playbooks to further automate the environment, provide end to end server provisioning in a VMware environment.
- Address L2 & L3 user and environment issues quickly and efficiently with minimal downtime.
- Design solutions to address areas that require improvement.
- Meets with the business and determines and creates engineering requirements that meet the needs of the business and work with necessary teams to roll them out into the environment
- Patch management, Redhat Satellite management configuration
Support Network: DNS, LDAP, DHCP, TLS/SSL
- Responsibilities include the following:
- Adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.)
- Adhering to Bank policies and procedures
- Completing required training
- Identifying and reporting potential suspicious activity to the BSA/AML Officer
- Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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See service from a higher perspective
As a Preferred Banker Associate, you will have the opportunity to assist the Preferred Banking team and Relationship Managers in developing relationships with clients, transitioning them to the Bank while maintaining existing relationships using the full range of the Bank’s deposit products and services. In this role, you will encourage and recognize opportunities for additional business from existing clients and support the Preferred Bankers with documentation, new client follow-up, compliance logs and administrative duties. You will use your exceptional client service skills and ingenuity to solve problems and enhance relationships with our clients.
What you’ll do as a Preferred Banker Associate:
- Provide ongoing exceptional client service on the phone and occasionally in person.
- Support the Preferred Banking team in day-to-day responsibilities and provide backup support in the Preferred Bankers’ absence.
- Assist with obtaining and organizing all required documentation and filing.
- Maintain new account logs, Eagle reports, ALCO reports, client/product reports and transaction logs.
- Maintain client relationships and open new accounts.
- Acquire knowledge of existing Bank products, specifically on the deposit side, but with a small focus on the Trust, Wealth Management and Loan products.
- Keep up-to-date with new Bank product offerings and services.
- Maintain the marketing and brochure supply for Preferred Bankers.
- Participate in business development calls with Relationship Managers and/or Preferred Bankers.
- Adhere to and comply with the applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.) as well as Bank policies and procedures.
- Identify and report suspicious activity to the Anti-Money Laundering Officer.
- Verify the identity of clients that enter into a relationship with the Bank.
You could be a great fit if you have:
- A college degree
- One to two years of experience in a professional services role
- Excellent verbal and written communication skills
- Strong time management and organizational skills, with the ability to multitask
- A commitment to be a collaborative team player
- Knowledge of banking operations (preferred)
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Must be able to travel as position requires.
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What you’ll do as a Portfolio Director:
- Work with business leaders and product managers in respective business units in a facilitative function to ensure that portfolio investments are tied to strategic objectives and outcomes have been defined by the respective business and product leads
- Understand delivery status, interdependency mapping and resource planning of the portfolio to optimize timing, sequencing, and resolve bottlenecks
- Act in a “program manager” execution role for at least one project / year
- Facilitating the presentment of annual portfolios plan and quarterly updates, in collaboration with the relevant department leads and in accordance with the annual planning process
- Cover the full change scope for a given portfolio, including cross-enterprise programs, projects, products, and department level projects with a focus on Corporate Services: Accounting, Finance, Vendor Management, HR, Legal and Compliance
- Collaborate to drive Agile transformation toward a productized delivery model
- Work cross-functionally with other Portfolio Directors, product managers, business technology partners and program managers to stay apprised of initiative progress and upcoming risks and interdependencies through quarterly forums and as-needed discussions; work to resolve any dependencies with peer group
- Ensure that the full portfolio adheres to Enterprise Portfolio Management standards
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Common goals, uncommon potential
The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you’ll do as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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See service from a higher perspective
As a District Banker, you will provide quality client service, cross sell bank products and maintain operations at our Preferred Banking Offices (i.e., bank branches). We’ll look to you to demonstrate First Republic’s core values and offer an extraordinary client experience.
What you’ll do as a District Banker:
- Demonstrate thorough knowledge of all Preferred Banking Office operations and banking policies and procedures.
- Create a memorable client experience; establish and maintain professional relationships with clients to ensure repeat and referral business.
- Demonstrate thorough understanding of all banking products and client needs.
- Handle daily activities of the bank, such as processing transactions; maintaining bank records; and preparing and balancing daily work, bank deposits, ATM and night depository.
- Participate in maintenance of the office to represent the office in a positive manner.
- Promote and cross sell new banking products and services to clients as well as understand their needs to refer them to Relationship Managers, Preferred Bankers and Trust Officers.
- Actively contribute to attaining individual and office sales goals.
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Common goals, uncommon potential
As a Gradifi Sales Development Representative, you will help identify employers looking to offer meaningful benefits for an engaged and empowered workforce. You will have the opportunity to manage all aspects of prospect development for outbound opportunities, including pre-selling, qualifying, and handing it off to the Director. As a highly motivated, detail-focused individual looking for a new challenge, you will have the opportunity for added responsibilities as goals are exceeded.
What you'll do as a Gradifi Sales Development Representative:
- Identify and actively pursue potential new business opportunities for the Sales Director team.
- Effectively use sales enablement tools to make initial contact and qualify prospects, including completing outbound cold calls and emails and following up.
- Utilize information sources internally and externally to gather appropriate data to properly position business to prospect.
- Coordinate with the Sales Director to hand off opportunities and in some cases, see accounts through the full sales process.
- Identify the risks and needs of key decision makers, clients or prospects and present Gradifi’s unique value proposition to convert prospect to qualified opportunity.
- Assist Directors with coordinating the organizational resources necessary to drive a sale to completion.
- Maintain the CRM database with up-to-date prospective client information.
- Maintain and grow a pipeline to ensure revenue targets are met.
- Support sales efforts by adhering to department standards and providing timely and accurate updates on pipeline progression and growth.
- Become a subject matter expert for the Gradifi educational benefit offering.
- Collaborate with partners across other business units to strengthen client relationships with the Gradifi offering.
You could be a great fit if you have:
- An energetic, polished, confident, outgoing and proactive style
- Sales aptitude, strong communication skills and a knack at building and maintaining relationships
- The ability to work efficiently and effectively in both a team environment and independently, with a result-driven focus
- Excellent business skills with an emphasis in organizational selling
- The ability to work in a client-centric, strategic and decisive manner according to tight deadlines
- A fundamental knowledge of office databases and company sales technology tools
- The ability to identify and leverage essential information and think in a critical and logical manner
- A willingness to take on increased responsibilities
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Must be able to travel as position requires.
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Common goals, uncommon potential
The Senior Data Engineer will be responsible for developing data solutions on top of existing database structures, implement streaming capabilities to source transactional data into the bank’s data lake and implement on best design practices to optimize data storage and usage . The developer will interact with business users, development and testing teams in planning, developing business requirements, documentation and automated test scripts to support CI/CD.
What you’ll do as a Senior Data Engineer:
- Build scalable, efficient and high-performance pipelines/ workflows that are capable of processing large amounts of batch and real-time data
- Build out our data service architecture to support internal and customer facing application use cases
- Multidisciplinary work supporting real-time streams, ETL pipelines, data warehouses and reporting services
- Use Big Data technologies such as Kafka, Data lake on AWS S3, EMR, Spark and related technologies to store, move, and query data
- Bring new and innovative solutions to the table to resolve challenging software issues as they may develop throughout the product lifecycle
- Assemble large, complex data sets that meet functional / non-functional business requirements
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
- Respond quickly to bug fixes and enhancement requests and be able to take directions and complete tasks on-time with minimal supervision.
- Follow coding best practices-Unit testing, design/code reviews, code coverage, documentation etc.
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Common goals, uncommon potential
The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you’ll do as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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Common goals, uncommon potential
The PBO Preferred Banker is responsible for providing quality customer service, cross-servicing banking products, and maintaining branch operations along with the Assistant Branch Manager.
What you’ll do as a PBO Preferred Banker:
- Offer to our clients a full range of Bank’s products through in-depth knowledge, and consistently provide service and products based on client needs
- Establish and maintain professional relationships with customers to ensure repeat and referral business
- Provide high-level customer service to current and potential customers
Branch Support
- Process customer transactions according to branch policies and procedures
- Prepare and balance daily work, bank deposits, ATM and Night Depository
- File and maintain bank records in compliance with branch policies and procedures
- May provide assistance to other branches as needed
Compliance
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
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Common goals, uncommon potential
We’re looking for a solid mid-level full-stack engineer with a focus on front-end technologies. In this position, you will work closely with architects, DevOps, QA, business users and other developers to implement features and resolve technical issues related to our product. You will also build and maintain tools and work on strategic projects. The ideal candidate will be able to demonstrate a passion for learning and will be an active participant in the development community.
What you’ll do as a Software Engineer:
- Build and maintain code related to our core product.
- Identify and establish expertise in an area of the codebase that provides value to the team—team members are encouraged to specialize and take ownership.
- Collaborate with team members to arrive at processes and standards that adhere to industry best practices.
- Assist with the support of the application.
- Leverage your experience in helping us improve the product.
You could be a great fit if you have:
- Expertise in JavaScript: e.g. knowledge of ‘generators’, isomorphic JavaScript, SPA architectures.
- Experience with React, Node, Flux / mobx.
- 2 - 5 years of contemporary experience building scale web applications in a managed language—preferably in .NET. Familiarity with ‘Gang of Four’ patterns.
- Experience working with relational databases like SQL Server and knowledge of NoSQL technologies: e.g. Cassandra, Redis, Hadoop, or MongoDB.\
- Knowledge of Publisher / Subscriber architectures: NServiceBus or Rebus.
- Experience with mobile web development.
- Familiarity with MSMQ or RabbitMQ.
- Experience with BDD or TDD. Familiarity with Moq, NUnit, Autofac, Mocha, Sinon, etc.\
- Experience (and comfort) with Git.\
- Developer level operations proficiency. Ability to set up a machine, knowledge of networking, familiarity with load balancers, hypervisors, CDNs, etc.
- Comfortable working in an environment that uses programmable infrastructure—experience with Ruby and / or PowerShell a strong plus.\
- Experience with tooling: WinDBG, Perfmon, SysInternals, Fiddler, Chrome Developer Tools, Reflector, JetBrain’s suite, SQL Profiler, etc.\
- Experience working with the Atlassian tools: Jenkins, Confluence, BitBucket, etc.
- Practical knowledge and real world experience building secure applications—e.g. 201 CMR 17.00, ISO 27001, etc.
- Ecommerce experience at scale is a big plus. Knowledge of accounting would also be helpful.
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
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What you’ll do as a Senior Network Engineer:
- Identification, diagnosis, and resolution of network problems.
- Configuration, deployment, and maintenance of network hardware and software components.
- Configuration, deployment, and management of network monitoring.
- Design and deploy complex network solutions across 19 technology domains.
- Performance analysis and capacity planning for network circuits and devices.
- Ensure network devices are configured and maintained in accordance with appropriate standards, best practices, and regulatory compliance requirements. Utilize and follow the change management process for network changes.
- Hardware installation and maintenance of network devices, including lifting up to 50lbs to heights of up to 6ft.
- Configuration of firewalls and other network security infrastructure.
- Provide Level 3 support to Network Operations for all LAN/WAN issues.
- Effectively communicate both technical details and summarized impact analysis to Management.
- Provide necessary network infrastructure support for day to day operations and appropriate disaster recovery procedures to support business continuity.
- Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement.
- Cross-train to enhance skill-set with peers and superiors.
- Participate in team on-call rotation and provide support during project and operations related cutovers.
- Ensure network equipment is upgraded in line with vendor recommended operating system.
- Maintenance of asset information and other documentation.
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
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What you’ll do as a Director Network Operations:
- Provide technical leadership for the onshore and offshore Service Operations team.
- Maintain the overall network operations, platform stability, security and reliability
- Own and drive the overall performance measurement and reporting of services
- Provide mentorship and guidance to team members
- Continuously optimize the team’s processes and technical implementations to improve reliability, costs, and delivery speed to our internal clients
- Negotiate service level agreements (SLAs) and operational level agreements (OLAs) relating to the service with business and internal IT team.
- Establish sound practices for best in class and fully automated operational management of FRB’s networking environment
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TBD
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Common goals, uncommon potential
The Threat and Vulnerability Security Engineer provides security oversight to First Republic Bank’s computing environment.
Oversight is achieved by monitoring and investigating potential security vulnerabilities and threats as reported by FRB’s security tools; performing security data analytics; identifying and addressing potential data loss channels; and staying apprised of potential security challenges through the gathering and processing of cyber intelligence.
The position will work closely with other Network Security Engineers and Information Services personnel to ensure appropriate controls are in place, and to ensure that security policies are being effectively employed.
What you’ll do as a Threat and Vulnerability Management Engineer:
- Information Security Threat and Vulnerability Management
- Responsible for configuring vulnerability assessment tools, as well as performing scans, researching and analyzing vulnerabilities, identifying relevant threats, corrective action recommendations, summarizing and reporting results.
- Analyze penetration test results and engage with technology partners and business units in order to resolve identified vulnerabilities within SLAs.
- Approaches for addressing vulnerabilities include system patching, deployment of specialized controls, code or infrastructure changes, and changes in development processes.
- Identify and resolve any false positive findings in assessment results.
- Information Security Threat and Vulnerability
- Reporting Produce metrics and reporting on the state of system security, threat, vulnerability and patch management.
- Design and deliver actionable Information Security dashboards and scorecards.
- Analyze data sources and recommend optimal data sources to provide relevant reporting.
- Provide IT Governance metrics and reporting
- Oversee Remediation Activities:
- Manage tracking and remediation of vulnerabilities by leveraging agreed-upon action plans and timelines with responsible technology developers and support teams.
- Recommend appropriate policy, standards, process and procedural updates as part of comprehensive remediation solutions.
- Validate remediation by reviewing application updates or deployed mitigations to verify resolution.
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An encouraging culture that invests in you.
Senior Technical Recruiters are responsible for end-to-end recruiting activities including the creative development and execution of sourcing strategies and recruiting plans. The Senior Technical Recruiter ensures First Republic Bank attracts and hires the best talent while maintaining a pipeline of qualified talent.
Primary objectives include screening resumes, conducting interviews, making recommendations to hiring manager and guiding the hiring managers through the recruiting process. The Recruiter will establish solid relationships with hiring managers and candidates and build strong networks internally and externally.
What you’ll do as a Senior Recruiter:
- Collaborate with Hiring Managers to understand position requirements, and advise them on policies, processes, recruiting initiatives and compliance.
- Conduct recruiting strategy meetings to set expectations, and maintain communications throughout the recruiting process.
- Network and build strong relationships with hiring managers by providing strategic guidance and advice.
- Review internal and external candidate resumes and assess their qualifications and fit.
- Conduct phone screens, provide candidate assessments, and recommend viable candidates to hiring manager for further consideration.
- Successfully sourcing candidates through referrals, proactive efforts, research and networking. Must be able to design and execute a creative sourcing strategy to pipeline a diverse, high quality candidate pool.
- Lead candidate interview feedback sessions and provide follow up on interviews.
- Manage all candidate communications and information to ensure a positive candidate experience throughout the recruiting process.
- Meet department goals including project contributions
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Common goals, uncommon potential
As the Product Manager, you will oversee all Workstreams attached to the Bank’s Loan Origination System Replacement Project. This includes managing the people, processes, activities and deliverables associated with all Workstreams to ensure that sound processes are in place to successfully implement the new Lending Origination System, while improving overall efficiency, reducing risk and supporting the needs of the Bank. Taking guidance from the core team, business owners and project management, you will prioritize and complete implementation activities, work with process-related vendors, drive and direct team members, collaborate with all Workstreams and produce required status reporting and updates. After implementation is complete, you will be responsible for the ongoing vendor relationship and ensuring that business needs are met with future implementation and systems upgrades.
What you’ll do as aProduct Manager, Business Banking:
- Identify and resolve analytical issues to assist in driving continuous improvement in implementing the new loan origination system and internal processes.
- Guide and support all Workstream teams in defining, prioritizing, designing, testing and implementing critical processes and functionality associated with the new LOS platform.
- Continuously monitor progress of project activities, ensuring timely completion and /or proactive escalation of at-risk activities.
- Manage the overall day-to-day work of all Workstreams and teams within the project.
- Participate with business analysts, subject matter experts, vendors and others to document business requirements, perform user acceptance testing and document defects.
- Ensure that all BRDs from various Workstreams are validated and synchronized to provide optimal efficiency and optimization.
- Assist in developing or updating LOS-related policies and procedures.
- Participate in project meetings, project updates and executive presentations and follow through on subsequent advice and/or direction.
- Maintain detailed records in the form of meeting notes, project forms/templates, policy and procedures updates and documentation of key decisions and exceptions and ensure they can be easily accessed on the project’s SharePoint site.
- Adhere to the applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.), as well as Bank policies and procedures.
- Identify and report suspicious activity to the Anti-Money Laundering Officer.
- Know and verify the identity of any client who enters into a relationship with the Bank.
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Common goals, uncommon potential
As a Commercial Business Administrator, you will assist the Bank’s loan teams in originating commercial loans by ensuring that each loan is documentable and serviceable by the Bank, creating loan and credit files, performing due diligence by obtaining all required client information to support the loan transaction, and consistently updating the commercial loan origination database. You will also review, perform the necessary due diligence on, and capture information to accurately generate and analyze loan and real estate documentation as well as fund and board the loans to the Bank’s accounting system.
What you’ll do as a Commercial Business Administrator:
- Obtain information about potential clients, perform the necessary due diligence and enter your investigation results into the origination system.
- Accurately generate all required loan and real estate documentation. This includes working with third parties such as title companies and filing liens and holds to secure collateral.
- Validate the full and proper execution of loan documentation and fund the loans.
- Set up, modify, extend or renew loans in the accounting system.
- Assist Business Bankers and Credit Analysts with managing their workflow and questions regarding products and functionality, and provide options and escalate issues when appropriate.
- Adhere to and comply with all applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (for example, Bank Secrecy Act, USA PATRIOT Act, etc.); adhere to Bank policies and procedures; complete all required training; identify and report potential suspicious activity to the Bank Secrecy Act / Anti-Money Laundering Officer; and know and verify the identity of clients entering into a relationship with the Bank.
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Common goals, uncommon potential
A successful candidate will have a minimum of three plus years of experience in the financial industry working with high net worth individuals and families and have an enhanced understanding of industry regulations and compliance issues. Must have a desire and capacity to thrive in a dynamic, constantly changing global market environment. Must be able to exercise discretion and apply independent judgement with respect to matters of significance on a daily basis.
What you’ll do as an Associate Client Service Manager:
- Assist Client Service Manager (CSM) in daily supervision of administrative responsibilities (FL reassignment, timecard approval, access management approval, etc.)
- Work with CSM to handle day-to-day questions and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flags, etc.)
- Handle remediation projects, track various workflows to ensure the firm is in compliance with internal and regulatory policy (Investment Policy Statements, KYC, AML/BSA, etc.)
- Partner with CSMs in organizing and leading dynamic meetings with the Client Service Team to communicate regular policy and procedure updates as well as facilitate discussion.
- Partner with CSMs to produce and deliver both mid-year and year-end evaluations for the Client Service Team by gathering, synthesizing and recording feedback from a variety of internal partners.
- Assist in building, training, managing and leading Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients. Participate in the development and drive implementation of career development opportunities and plans for Client Service to improve employee satisfaction and quality of work.
- Partner with CSM to identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm.
- Work with CSM in the development and drive implementation of department policies and/or procedures to help improve service and overall efficiency.
- Partner with the CSM & Regional CSM as needed to help evolve the Client Service Model to support the growth and evolution of the business
- Assist with the onboarding of new Advisor Teams
- Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience
- Perform duties and responsibilities as required or assigned by the CSM and/or Regional CSM
- Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
